Callondoc.com can save you time and money, our platform is designed to make quality healthcare convenient to patients and improve doctor's access to patients 24/7!
CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
callondoc.com
Website
callondoc.com
Category
Clinics
Location
Dallas, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Very bad experience. I needed an MRI order to do an exam in my foot. I paid for the doctors consultation, and he sent the MRI order without any notes.
They made me pay again 25$ just for him to send the notes so I could book the exam, and he didn’t send anything. The stole my money, and my time being a very stressful situation
Response from CallonDocNov 23, 2022
Hi Alan, thank you for letting us know more about your experience. We'd be happy to help assist you and make sure you get everything you need for your MRI. Please connect with us by call, text or email: 214-466-6618 or at [email protected] so we can review your consultation and learn more about what's going on.
AM
Amanda
STAY AWAY!!!!!
STAY AWAY!!!!!! You never speak to a doctor and they misdiagnosed me. This is truly so bad. Do NOT use!!!!!!
Response from CallonDocOct 26, 2022
Hi Amanda, thank you for letting us know a little more about your experience. We'd like to connect with you to assist and make sure you get the care you need. With CallonDoc you can choose to speak to a provider if you select a phone consultation, otherwise you would have completed an asynchronous visit where you submit a patient health profile and consultation form. The only time a provider would reach out on an asynchronous visit would be if they had any follow-up questions to diagnose you. They will also send a detailed treatment plan going over what they have prescribed. If you have any questions or concerns about our services we'd be happy to answer them. Please call, text or email us so we can make sure to help you with your last visit. We're available 24/7 here: 214-466-6618 or at [email protected].
SC
Samantha C.
Worst experience ever
Worst experience ever. I have an injury and I'm expected to respond to them immediately and hobble over to my computer. Yet, they get to take hours to respond. They don't care at all.
I sent my mri images and the report, which is what I was given and they say it's empty.
I demanded my money back because they are extremely unhelpful. No one is helping me get the care I desperately need and deserve.
I'm giving up now thanks to you guys. I'm done
Response from CallonDocOct 24, 2022
Good Morning Samantha, thank you for letting us know that you're having trouble. We want to make sure you get the care you need and rest assured we will be looking into this to see what's going on. If you would still like medical care from a provider we can make sure to help you, or we can refund you. Please connect with us via call, text or email: 214-466-6618 or [email protected] so we can better assist.
JC
Jay C.
Awful experience
Awful experience. I have been trying for over a week now to get a simple refill. First they sent the wrong medicine. Then I had to pay extra for prior authorization, but it has yet to go through. I have now been waiting for over a week on a medication I very much need. I have had to call my pharmacy and insurance more times in the last week than I have in the last ten years to try to get this fixed, but the issue has not been resolved and I have no choice but to give up and try another service.
This was meant to save time for me as I look for a new doctor. It has been a complete nightmare. Do not recommend at all.
Response from CallonDocOct 18, 2022
Hi Jay, thank you for letting us know more about your experience and we're sorry for any difficulty you have had getting the care you need. We'd like to look into this more and help you. Our patient support team is currently calling your insurance to help with the prior authorization. Please keep an eye out for follow-up from our team and feel free to reach out to us directly here if you have any questions: 214-466-6618/ or [email protected].
PM
pettylou M.
Customer service is horrible please do…
Customer service is horrible please do not waist your money my account has been pending for hours and there is literally no one to talk to
Response from CallonDocOct 17, 2022
Good Morning, thank you for letting us know you're experiencing issues getting help, we want to make sure we provide you with the care you need. This is very unusual as our turnarounds times are no longer than two hours. You can directly email us at [email protected] so we can connect, learn more about your experience and address any issues. We'd like the opportunity to make sure you are feeling better.
KC
K.C.
Lousy telehealth service
Lousy telehealth service! These "medical professional" provided so much INCORRECT information that it is almost comical! Sad thing is they have no desire to correct it, clearly they dont know better or care.
Update: the automated response below is nonsense. No answer to the supposed customer service number and the emails have been ongoing and all your "customer service" can reply is "we will forward your concerns to our medical director". It has been over a week and no one has reached out.
Response from CallonDocOct 12, 2022
Hi K.C., we're sorry for any issues you're experiencing and would be happy to assist you. Currently we are having issues with our support line but are happy to connect through our support email: [email protected]. You may also DM us through social where I can personally help you, my name is Bailey.
PA
pat
If i could give below 1 star for my own…
If i could give below 1 star for my own personal experience, I would. Its my opinion on what happened to me on 8 12 2022. Tried to get a simple perscription refilled minoxidil 2.5 ROGAIN for hair loss mil waited over 2 hours at pharmacy, customer service was terrible, kept texting kept emailing they never would answer the phone, called many many times kept emailing over 5 times.
This kind of service would not exist int he usa. I would fire a whole bunch of people. 20 years of using the med never had one single problem until i run into these people at call on med.
I FINALY GAVE UP service was so bad. I contacted one of the other service providers FILLED IN 15 MINUTES had the med in my hand in under an HOUR. Filed a dispute with my credit card encourate all to do the same. Hopefully they will take it to heart and fix there disastrous system as it has nothing on the other providers smooth, and easy and my experience was anything but.
Minoxidil for hair loss Alopecia 15 minutes other service Call on doc - was unable to complete nothing but back and forth, back and forth email, text unbelievable bad. Sent photos, text messages, emails what a disaster over baldness. My opinion way to many hands in the pot or the cook jar as they say need to fire, streamline, and look at the other providers clearly, they have done something right. Would highly recommend other providers, would never recommend Call on Doc to anyone at anytime. This is my personal experience maybe yours was better as it could not have gone worse
Response from CallonDocOct 12, 2022
Hi Pat, thank you for letting us know more about your experience and we are sorry for any frustration you had connecting. Specifically yesterday and today we have had issues with our support line so communication with patients has been longer than usual. We would be happy to fully refund you and would love to provide you a free consultation so you can try us out again and get our usual 5-star patient experience. Please connect with me directly at [email protected] so I can insure your refund and further assist.
JE
Jelly
Call on doc is horrible
Call on doc is horrible. I tried to get a prescription but my account just said pending. When you try to call no one communicates back with you. I have received any prescription. No one will give you a refund. I am waiting on a refund. Since I was never given a prescription.
Response from CallonDocOct 11, 2022
Hi Jelly, we'd be happy to help you get the prescription you need or refund you. If you're having trouble connecting with our support by call, text and email (214-466-6618/[email protected]), we'd be happy to connect elsewhere. You can DM us on social media or directly email here: [email protected] so we can look into this and assist.
