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CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Richard M.
Efficiency
Response from CallonDocApr 25, 2026
Hi Richard, Thank you for your feedback and for taking the time to share your experience. We’re glad to hear you found the service efficient—that’s something we always aim for. We also appreciate the 4-star rating and will continue working on improving the experience even further so it can be even better next time. Thank you for choosing us! 💙 -KB
Cathy Bronikowski M.
It was convenient to get my congestion and cough taken care of without leaving home.The doctor was responsive to my request to add an additional medication to my care plan that has worked well for me in the past
Response from CallonDocApr 22, 2026
Thank you for your kind feedback Cathy! We’re glad to hear the process was fast and convenient for you, and that the provider was able to accommodate your request. We appreciate you sharing your experience and are here anytime you need support. -KB
customer
Experience was quick and very good however when I got to the pharmacy only half the prescription was done the other half was not given or was on the list. So I am still missing some meds.
Response from CallonDocApr 12, 2026
Hi Customer, My name is Kaye one of the support staff at Callondoc. Thank you so much for taking the time to share your experience—we’re really glad to hear that the process was quick and overall positive. That said, we’re truly sorry to hear about the issue with your prescription at the pharmacy, as we understand how important it is to receive all prescribed medications without any inconvenience. There are a few reasons this can sometimes happen, such as the pharmacy partially filling an order due to stock availability, processing medications separately, or needing additional time for certain prescriptions. However, we definitely want to make sure everything has been sent correctly and that you receive the full treatment as intended. Since we’re unable to locate your account based on this review alone, we kindly ask that you reach out to us directly through your patient portal (My Account > My Profile > Messages) or via our support page: https://www.callondoc.com/en/chat-supports . Once we have your details, we’ll be more than happy to review your prescription, coordinate with the pharmacy if needed, and ensure everything is resolved as quickly as possible. We truly appreciate your feedback—it helps us improve and provide a better experience for all patients. Please don’t hesitate to reach out so we can assist you further.
Shyenn
It was fast drive thru
Response from CallonDocApr 6, 2026
Hi Shyenn, We’re glad you chose Call-On-Doc for your care and hope you had a great experience. If there’s anything we can do to make your visit even better, please don’t hesitate to reach out, feel free to message us anytime: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We’d love the chance to turn your next experience into a 5-star one! -RB
Geo
Got the medicine I needed but would have liked a chat online or brief phone call. I like to ask questions and understand what and why. No complaints though, I get the process and it worked well.
Response from CallonDocMar 22, 2026
Thank you for your thoughtful feedback! We're glad the process worked well and that you received the medication you needed. We understand how important it is to ask questions and feel fully informed—please know you can always reach out to us through the help desk or messaging board, and we’ll be happy to assist. Please don’t hesitate to reach out, feel free to message us anytime: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We’d love the chance to turn your next experience into a 5-star one! -RB
Kellen C.
Very impressed at the turn around and simplicity it took of the interaction to get my prescriptions. I take 2 medications for hypertension as daily maintenance meds for it, waited too late to make an appointment with my PCP to get refills so tried this service for the first time, have never used one before. All it took was verifying my dose and administration with my pharmacy and they sent in a 30 day supply, I paid and signed up for my 'visit' around 8/9 AM and had my medications filled and ready to pay for/pick up at my pharmacy by 11 AM same day. My only complaint is I paid for 2 refills which costs slightly more than the one 30 day supply refill visit, but I reached out to customer service about only having one called in and it seems like it was due to constraints of only being able to have one prescription on file at a time since they are not my PCP, but they just needed some of my medical records for labs to ensure the medication was safe and will sent it the second refill of a 30 day supply. While it could have gone smoother with the communication on the restraints for the total 60 supply of refills I paid for up front, it was still so simple and easy to do I would utilize it when in a pinch again in the future. So only because of the small hiccup with the refills and paying more for 2 and only receiving one, I gave 4/5 stars, otherwise I would easily give a 5/5. However, we are working on getting the information they need sent in and reviewed by a provider, so they have worked with me on a resolution to get my second refill I paid for sent it soon. And the communication to reach a resolution took about a day with me not lookin at or responding to messages they had sent for a few hours, so by that night (so same day I paid and was reviewed for the hypertension refill 'visit' we had reached a favorable resolution for both parties. While having to do that wasn't ideal due to the advertisement and appeal and their usual quick turn around time, it isn't a big deal because we reached a resolution same day to fix the problem. And all service staff and care providers I interacted with through a simple messaging system were polite, professional, and straightforward on how to move forward to reach a resolution. So the fee and the experience are still worth utilizing this service when in a bind, will use again if needed in the future. While I'm still waiting to hear about the actual second 30 day refill to be sent in and haven't heard anything yet about initiating next steps for that to actually be sent in (which I hope is soon because I want what I paid for), keep in mind I did already receive the one refill I actually needed and have a 29 supply as of today of my maintenance medications, considering is is a Telehealth service I'm not upset about it yet. However, I would like to hear back to get this solved and not have to have it lingering for too long. So, overall I am satisfied with the service and my experience considering I got my medication I needed one day before running out completely, so they still did their job and made sure I have what I needed for now. So more like 4.5/5 stars if I had the option to leave it.
Response from CallonDocFeb 22, 2026
Hi Kellen, Thank you so much for the detailed and thoughtful review! We’re glad we could help you get the medication you needed quickly and avoid a gap in your treatment — that’s exactly what we’re here for. We also truly appreciate your patience regarding the refill clarification - pleas note, this has been forwarded to our medical expert for further review. You will be notified on the messaging board for the update. Your feedback about communication is valuable, and we’re happy we were able to reach a same-day resolution with you. Thanks again for giving us a try — we’re here anytime you need us! - RB
Wendy B.
The experience was easy helpful and accurate.
Response from CallonDocFeb 20, 2026
Hi Wendy, Thank you so much for taking the time to share your experience with us! We’re really glad to hear that you found the process easy, helpful, and accurate—that’s exactly what we aim to provide for every patient. If there’s anything we could have done to make your experience a full 5 stars, we’d truly love to hear your feedback. Your input helps us continue improving and providing the best care possible. We appreciate you choosing CallonDoc and are here anytime you need us. -KB
Patt H.
The total experience would be a five star with the exception of app usage in general but I will thankfully continue consulting. It’s great to have available when a solitary person living in a rural area can get this assistance.
Response from CallonDocJan 29, 2026
Thanks so much for your thoughtful review! We’re really glad our service has been helpful, especially in making care more accessible in rural areas. We appreciate your feedback about the app and are actively working on improvements. Thanks for continuing to trust us—we’re happy to be here for you! If there’s anything we can do to make your visit even better, please don’t hesitate to reach out, feel free to message us anytime: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We’d love the chance to turn your next experience into a 5-star one! -RB
