Callondoc.com can save you time and money, our platform is designed to make quality healthcare convenient to patients and improve doctor's access to patients 24/7!
CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
callondoc.com
Website
callondoc.com
Category
Clinics
Location
Dallas, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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It took 6 hours for my rx to be sent to the pharmacy and by that time they were closed. We now have to wait until tomorrow to get my son's medicine. I realize it was christmas eve, but frustrating to say the least
Response from CallonDocDec 25, 2024
Hello,
I am Rachel, one of the medical staff here at Call-On-Doc.
We sincerely apologize for the delay in getting your son's prescription to the pharmacy, especially on such an important day as Christmas Eve. We understand how frustrating this must have been, and we are constantly working to improve our processes, particularly during high-demand times like the holidays.
If your current pharmacy is closed, we can transfer your son's prescription to another pharmacy that is open. Please send us the name, address, and phone number of the new pharmacy, and we will take care of the transfer for you.
You can message us directly via your messaging dashboard.
Alternatively, you can also send a secure email to [email protected] with all your pertinent information.
https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
Thank you for your understanding and feedback. We hope to provide a better experience in the future.
SY
Synthy
I've had mostly good experiences up…
I've had mostly good experiences up until now. When I visited there webpage,They've changed their layout. This famous looking guy is advertising for them now.
I knew things going changed for the worst. Can no longer choose what medication works best for me. They don't give you that option anymore. They choose for you. Not all antibiotics works good for some people with the same illness. We're all different!
Response from CallonDocDec 22, 2024
Hello Synthy,
I am Rachel, one of the medical staff here at Call-On-Doc.
I apologize for any inconvenience you've experienced regarding your recent visit. I would be more than happy to thoroughly investigate your concerns. Unfortunately, I wasn't able to pull up your chart from your Trustpilot account.
Please send me a message through your patient dashboard, and I will personally address your concern. Alternatively, you can also send a secure email to [email protected] with all your pertinent information.
Additionally, if the medication you were hoping for wasn't available in the selection, you have the option to add your preferred medication in the comments section when filling out your form.
Again, I apologize on behalf of the team. Allow me to step in and resolve this matter for you. You may message us on your Call-On-Doc dashboard using the link below:
https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages).
SS
Sandra S.
Process almost 3 days
Process almost 3 days. Had to keep explaining the situation over and over again. However , I did get script
Response from CallonDocNov 25, 2024
Hello Sandra,
Thank you for using Call-On-Doc.
This is Gervin, one of the support staff at Call-On-Doc. I am here to assist you if you have any questions or concerns.
Please know that we understand the importance of your time and the need for prompt service. Please accept our heartfelt apologies for any delays that may have caused frustration or inconvenience.
We genuinely care about our patient's experiences and strive to ensure everyone receives the best possible care.
I have also sent you a message via the help desk in your Call-On-Doc account. To access the help desk, please click/use this link: https://www.callondoc.com/en/chat-supports to securely log in to your patient dashboard. Then click the MESSAGES tab.
If there’s anything else we can assist you with, please do not hesitate to let us know. I hope everything is now resolved to your satisfaction.
Thank you once again for your time and for being a valued patient of Call-on-doc.
BR
Bisset R.
I'm still waiting for KUB x ray order
I'm still waiting for KUB x ray order. And no response from the MD. I'm so disappointed .
Response from CallonDocOct 30, 2024
Hello Bisset,
This is Gervin, and I am one of the support staff at Call-On-Doc.
I am truly sorry to learn about your negative experience.
We'd like the opportunity to resolve your concerns and earn your continued trust.
I want to assure you that our team remains committed to your well-being and is here to assist you.
We kindly request that you send us a message through the help desk in your Call-On-Doc account as we are unable to pull up your account using the reviewer’s name only. This will help us have a detailed discussion about your concern so we can assist you in the best possible way.
We also sent an information request yesterday so that we can obtain the needed information to help us pull up your Call-On-Doc account.
To access the help desk, please click here https://www.callondoc.com/en/chat-supports to securely login to your patient dashboard. Then click the MESSAGES tab to view and send messages.
Again, on behalf of our team. I sincerely apologize for any inconvenience.
We are here to help and want to make sure that you receive the best possible care. We look forward to hearing from you soon!
NO
Notthebestcare
Failure to adhere to APA guidelines in prescribing medication
The website and appointment scheduling were as expected. I think many people may wonder if they are receiving the highest level of care from the medical providers that practice on websites like this. In some case they certainly might be, but I question the care I received. To that point, I requested a refill of an existing prescription. Without going into every personal detail, they declined to refill it. To be abundantly clear, this prescription is nothing whatsoever like a controlled substance. There is zero concern for abuse, so we're not talking about being in that category of issues. My issue is that they provided a basis for declining it and the EXACT basis they gave is addressed in the APA guidelines as something that should NOT be done by doctors. So in other words, the guidelines literally tell doctors "this is not the way too appropriately prescribe this medication, do not require additional levels of care as a pre-condition to prescribing this medication" and yet that's what CallonDoc did. Also, they're requirement flew in the face of the hundreds of studies involving the medication that lead to the relevant guidelines (specifically finding that the additional levels of care CallonDoc said were required were not necessary for the medication to be effective). Apparently, the provider on call was completely unaware of any of this. I brought it to their attention in the messaging communications in the customer portal, professionally and diligently pointing to the guidelines that contradicted their standard of care. Instead of engaging in the conversation or perhaps referring me to an in-house provider more familiar with this particular medication, they failed to respond at all, but sent a refund of my consultation fee. I found another doctor shortly thereafter who filled my refill in accordance with the guidelines and without any suggestion that it should have been done any other way. I asked my physician if failure to adhere to the APA guidelines constitutes malpractice. Their opinion was "yes, it might, particularly if it results in harm to the patient" which in my case was a potential risk. Take it for what it's worth, but be aware. These are only my opinions based on my singular experience with CallonDoc.
Response from CallonDocOct 28, 2024
Hello,
Thank you for sharing your feedback. We sincerely apologize for the experience you had, and we understand your concerns. We take all patient feedback seriously, especially when it involves clinical guidelines and the quality of care.
Our goal is to ensure that every patient receives appropriate and safe care based on individual medical assessments. In some cases, our providers may follow specific protocols that differ from patient expectations to prioritize patient safety and align with medical standards.
We apologize if our communication fell short and for any confusion regarding the decision made by the provider. I'll be more than happy to thoroughly investigate your concerns to ensure that we'll address them
Unfortunately, I wasn't able to pull up your chart with your Trustpilot account. Please send me a message through your patient dashboard and I will personally address your concern. My name is Rachel. Alternatively, you can also send a secure email to [email protected] with all your pertinent information.
Again, I apologize on behalf of the team. Allow me to step in and resolve this matter for you.
JO
Johnathan O.
Consults Great But Medication Issues
The service itself is great. However, I had an issue with given a different medication than prescribed. It took two days to get full clarify on the medication swap. In that time I had to go to primary care to get another prescription and pay for another service and medication. The medical provider and customer service lacked speediness and transparency. When it comes to medication related issues I expected transparency for safety reasons.
Response from CallonDocMar 9, 2024
Hello,
Thank you for taking the time to give us your feedback. Our team is committed in providing the best care possible and we would like to address the issues you've encountered.
We deeply apologize for the distress caused by the medication discrepancy you experienced. We regret the delay in providing clarity on your medication, leading to the necessity of seeking another prescription and incurring additional costs. We understand your expectation for speediness and transparency, particularly in matters related to medication safety.
Rest assured, we are taking your feedback seriously and will use it to improve our processes and communication protocols. We are committed to ensuring that such issues are addressed promptly and transparently in the future to prevent recurrence.
Please accept our sincerest apologies once again, and if you have any further questions or concerns, we encourage you to reach out to us via the messaging board which you can access using the link:
https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages).
So we can address your concerns promptly. We value your input, and your satisfaction is our priority. We hope for another opportunity to serve you better in the future.
CL
Clark
I never write bad reviews
I never write bad reviews, but I had no choice in this one. I put my consult in on a Wed. evening and did not get a consult reply back until Saturday night. After reviewing the consult order(FINALLY after 4 DAYS), I realized the dosage on one refill was wrong. I immediately emailed back to make them aware that the mistake needed to be rectified w/the pharmacy. No response. I then messaged them again the next day…Still no reply from them about admitting to nor fixing their error. I paid a-lot of money for 3 refills, and then to have one filled for only half of the dosage it should have been. I cannot in good conscience recommend using this group. I hope they will fix their problems for people who pay them for medical care and put their trust in them.
WI
WIRN
I'll never use this company again
I'll never use this company again. Never once spoke with a physician or any type of provider, just some random person through texts giving vague updates. My Rx was approved, but I declined it. It's irresponsible not to interact with a patient, going only by a brief auto generated health history before prescribing a high risk med. Clearly this company benefits from prescribing these meds to patients, I had to question the motivation behind the quick approval, profit over people's safety. No thanks!
Response from CallonDocMar 2, 2023
Hello, thank you for letting us know a bit more about your experience. At CallonDoc most of our consultations are asynchronous (form) visits that detail about your medical history to build a health profile as well as review your symptoms. Each consultation is tailored with specific questions to that condition and if a medical provider has any additional questions or concerns, they directly connect with the patient, otherwise they go ahead and prescribe the medication deemed appropriate and safe in regards to your visit. To speak to a provider, you can always select a phone visit as an option. We'd be happy to answer any questions you might have about our company or services, please feel free to reach out to us directly at [email protected] or by call, text at 214-466-6618.
