CallonDocReviews of callondoc.com

Response from CallonDocJun 17, 2026

Hello Tina, My name is Marvin, and I’m an Medical Assistant at Call-On-Doc We sincerely apologize for the the inconvenience that you have experienced. We are committed to providing timely care, and we regret that we did not meet your expectations in this case. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDocJun 9, 2026

Hello Zachary, My name is Rosh, one of the support staff here at Call-on-Doc. Thank you for sharing your experience. We understand your frustration regarding the charges on your account, and we appreciate the opportunity to review your concerns. After carefully reviewing your account, we were unable to locate any subscription cancellation request submitted prior to the recent charges. We also reviewed your Message Board communications, email correspondence, and phone records and did not find any previous request to cancel the membership. About the recurring charges, we have forwarded your request to our subscription team for further review. They will evaluate your account and provide an update as soon as possible. We also reached out to you through the messaging board in case you need anything further. If you have any other questions or concerns, feel free to message us anytime:  https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your feedback and the opportunity to improve your experience.

Response from CallonDocJun 7, 2026

Hello, My name is Marvin, and I’m an Medical Assistant at Call-On-Doc We sincerely apologize for the the inconvenience that you have experienced. We are committed to providing timely care, and we regret that we did not meet your expectations in this case. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDocJun 2, 2026

Hi Amber, My name is Rosh, one of the support staff here at Call-on-Doc. We sincerely apologize for the frustration and delay you experienced. Please note that our Lab Consultation does not include lab result discussion and/or medication treatment. Once results became available, treatment would have required submission of a Lab Result Review ($39.99) visit so a provider could evaluate the results and prescribe medication if appropriate. We see that a separate visit was submitted on 06/01 to obtain medication, we have escalated your case to our Billing Team and requested a partial refund of $10 for that visit. We also reached out to you through the messaging board in case you need anything further. If you have any other questions or concerns, feel free to message us anytime:  https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your feedback and the opportunity to improve your experience.

Response from CallonDocJun 2, 2026

Hi Whitney, My name is Rosh, one of the support staff here at Call-on-Doc. We apologize for the delay and understand how frustrating it is to choose an urgent care service expecting a quick response and then experience a longer wait. While our platform uses technology to facilitate the visit process, all medical consultations are reviewed and completed by licensed healthcare providers—not bots. Response times can occasionally be impacted by higher-than-expected patient volume or provider availability, but we recognize that waiting several hours without an update does not meet the experience you expected. We take feedback like yours seriously and are continually working to improve communication and turnaround times and we regret that we did not meet your expectations in this case. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDocMay 31, 2026

Hello Matthew, This is Rosh, one of the support staff here at Call-On-Doc. Thank you for providing the requested information. We'd like to inform you that we called your pharmacy and spoke with Andrew, who confirmed that you've already picked up the prescription we sent on 05/29 at 03:57 PM. Walmart Pharmacy 1221, 6110 WEST KELLOG, WICHITA, KS 67209, +1 (316) 945-8181 Your experience means a lot to us, and we want to make sure everything was taken care of to your satisfaction. If you still need any assistance, please don’t hesitate to reach out. We’re always happy to help. If everything is now resolved, we’d truly appreciate it if you could consider updating your review to reflect your experience. Thank you again for giving us the opportunity to assist with your care. We value your feedback and look forward to serving you again in the future.

Response from CallonDocMay 31, 2026

Hello Liz, My name is Kaye, one of the support staff at CallonDoc. We're sorry to hear about your experience and understand how frustrating it can be when you're seeking treatment and the outcome is not what you expected. For patient privacy reasons, we cannot discuss individual situations publicly. However, we would like to clarify that telehealth has limitations, and there are times when a provider may determine that a condition cannot be safely evaluated or treated through a virtual visit alone. When that occurs, the recommendation for in-person medical care is made with patient safety as the primary consideration. We understand that factors such as cost, insurance status, travel distance, and access to care can create significant challenges, and we recognize how difficult those situations can be. Recommendations for higher levels of care are never intended to create additional hardship, but rather to help ensure that potentially serious conditions receive the appropriate evaluation and treatment. We sincerely apologize that your experience left you feeling unsupported. Feedback like yours is important and helps us identify opportunities to improve both communication and the patient experience. We would welcome the opportunity to review your concerns further. Please contact our support team through https://www.callondoc.com/en/chat-supports so we can assist you directly.

Response from CallonDocMay 28, 2026

Hello, My name is Marvin, and I’m an Medical Assistant at Call-On-Doc We sincerely apologize for the the inconvenience that you have experienced. We are committed to providing timely care, and we regret that we did not meet your expectations in this case. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.