CallonDocReviews of callondoc.com

The office staff, specifically this guy named Keith are very incompetent and lazy. I have used them for years but will go to a competitor in the future. The incompetence alone with this organization should scare you away. Don't say I didnt warn you. I just wanted to add on that FIVE days after I originally submitted my request they finally got it together enough to send the prescription to the pharmacy. IT IS THE WRONG PRESCRIPTION DOSAGE!!!!!! This company is a joke.

These people charged my card, somehow, even though I never asked for their services!!! Fraudulent!!!

When ordering some labs, it told me that I could have the lab order sent wherever I needed. I work at a hospital so I needed the labs done at the hospital I work at so I could use my insurance (I have insurance, but it’s always a wait to get into my doctor so I wanted to get the labs done ahead of seeing my doctor so we could speed up the process). Anyways my request was ignored and they send my lab order to Labcorp (and took longer than the 2 hour timeframe they promised). When I again explained that I needed it sent to my hospital, they just sent me a copy of the Labcorp order and said go to any Labcorp. Again I explained that I couldn’t use labcorp with my insurance and I got a response back that I can only go to labcorp with the order. When I asked for a refund and to cancel the order because I would not go to Labcorp, they said to wait for further updates from their lab. I didn’t authorize them to send my lab order to Labcorp, yet they did it anyway. It was not in the 2 hour timeframe promised. And now they won’t even refund me. This service has been a joke for trying to order labs. Now they just sent me another person’s lab orders. So Joseph Burgarino, if your looking for your labs, I have the email that you should have gotten. I definitely don’t trust this company now.

I filled out the forms and questions and sent them my lab results indicating a UTI. I included that I have chronic kidney disease so that they would provide me with an appropriate antibiotic. I received a message that a script was called in but when I replied I asked for explanation about its safety for my kidneys I got no response. I decided to go to the pharmacy and just pic up med they told me the script had been canceled. The communication with this service is very poor, but I guess they feel that they can do that because they are only charging $40. I will be disputing this charge on my credit card.

Pretty sure this is my first time ever leaving a negative review, but also my first time using CallOnDoc and I am not impressed. They sent me a confirmation, with all the correct details, stating they sent my RX, but my pharmacy never received it. I emailed CallOnDoc and resent them all my pharmacy information. They told me to call my pharmacy. I did - no prescription on their end. CallOnDoc said they resent it. Called the pharmacy - nothing. It’s been two days of going back and forth with different people, and at this point I just want a refund which they refuse. Turns out they sent my RX to a random pharmacy in Oklahoma?? I live in Tennessee. They said they resent the RX to the correct pharmacy this time but we will see. Perhaps this is just a one off thing, but I will not be using again, which is disappointing because this could have been such a convenient service.

I will never use them again. I had a UTI, provided them with current labs including sensitivity. The antibiotic I requested they said had a reaction with one of my other daily meds, but instead of looking at the labs which showed them which antibiotics are resistant and which are susceptible, they just rxed a antibiotic. But the one they sent to my pharmacy was one on the lab report that was resistant. When I notified them of the problem I was told i cant get a refund because the prescription was already sent to my pharmacy. How can you take my money, claim no refunds because they sent a antibiotic but the medicine won't help me and they were notified ahead of time by lab results that this medicine wouldn't help. They forever lost a patient because of 39.99 refusal to refund. The company says this on a response to a review: We'd be happy to help you and it is our policy that if we cannot treat you, we refund you. Please connect with our support. They couldn't treat me, sending the wrong medication is not treating me, that's just sending a script. Treating me would have been reviewing my labs and choosing the proper antibiotic.

This company is horrible to use. After you have paid for the service and repeatedly email them about updates, you finally get an order for testing. Yet they fail to provide any kind of doctors notes in order to get testing done, you have to pay them additional for those doctors notes, and then have to repeatedly email them about them sending you the notes to get the testing that you've ALREADY paid them for done. Scam! I was finally able to get the "doctors note" sent to me after repeated emails and reporting that a one star review had been left. To say I am pleased with the doctors note would be a complete lie. It's literally two lines and I highly doubt it will get insurance authorization for my mri that I paid for at the beginning of January. If not, I'll be contacting a lawyer (I work for a few of them) and suing them for my money back. EDIT: After alot of back and forth with this company, they email me directly to say how "sorry" of an experience I had but then a few days after my review posted tried to say I wasn't a patient of theirs! I have ALL of the emails!! A complaint with the Texas Medical Board has been filed as of 2/1/2023 against them for their shady practices.

This service has been excellent in the past. However, like many things that start out promising, they have not been able to meet the expectations . What used to take a few hours, now can take days and sometimes no response at all. I requested a refund after they were unable to help me and I didn’t see that I ever received, but can’t talk to anyone so who knows . It’s almost February and the answering machine still wishing me Happy Holidays. Maybe they folded up and are no more. They still take my credit card . Of course.