CallonDocReviews of callondoc.com

Although they claim to have 2316 Facebook reviews, they have no affiliation with Facebook…. Although they claim to have 3613 Google reviews, there are no such reviews anywhere. This is all fake information they are boasting on their website.

8 hours to hear from a doctor (via generic message) - not 2 hours as stated on the site! And then once I did hear from him, he asked questions I had already answered. Then I waited another 2 hours after repeating myself and couldn’t wait any longer - I had a time sensitive script and ended up using Doctor On Demand, which was awesome. I had my script filled in less than an hour, the doctor was amazing and actually saw me on zoom - rather than just a message system like calldoc. I don’t know how call on doc claims it’s telemedicine when you never talk to anyone. If you check BBB they have dozens of cases against them. Take your business elsewhere UPDATE- Callondoc tried to have my review taken down saying I was not a real patient - just sent over my plethora of emails - shame on you people!

I experienced extremely poor customer service and felt like I was being gaslighted to justify it. For me, a first-time visitor, nothing appeared to be is as it seemed. When my pharmacy was not on Callodoc's list. I requested help and provided Callondoc the name of my pharmacy, which is among the largest, most popular, well-known and well-recognized in the country. Callondoc instructed me to choose a local pharmacy from Callondoc's list just to get my consultation in, stating via text, "You can continue so that you can submit the consultation. We can update the pharmacy after it was submitted." It would be the following evening before my prescription would actually be sent. Shortly after remitting payment, I requested confirmation of the pharmacy update, again providing the name, address and telephone number. No one from Callondoc responded until a while later when Callondoc texted, “Let me check your form one moment please.” I received no further texts from Callondoc that day. The following day, I called and texted Callondoc again. Callondoc kept claiming that it could not locate my pharmacy with the telephone number I provided. Although, I had also provided the pharmacy address, at no time did Callondoc ever mention checking via the pharmacy address I had provided from the beginning. Callondoc appeared to have dismissed the pharmacy address I provided in light of Callondoc’s (questionable) inability to "find the pharmacy with the telephone number” I had provided. Callondoc would then end its text with an address it had come up with and “We’ll wait for your response.” Ironically, rather than perform a simple pharmacy/online search with the name of the pharmacy and /or address I provided, which, in either case, brings up the pharmacy’s main website listing the identical address I provided, Callondoc put the onus on me to research an address Callondoc had come up with after initially texting it to me via screen shot with no contact information and half of the address missing. In fewer than two minutes, I was able to confirm the address Callondoc sent as a local alternate of the very same pharmacy I had provided. I immediately informed Callondoc of the same. When finally ready to send the prescription electronically, with me on the line at my insistence, Callondoc, rather than take this last opportunity to demonstrate some degree of integrity, chose to classify the prescription as a transfer, not knowing that I had just been informed a second time by both the local pharmacy and my insurance, which can see EVERY prescription sent to ANY pharmacy in real time, that NO prescription for me had been sent ANYPLACE neither that day nor the day before (as Callondoc had originally promised). There was nothing to transfer and nowhere to transfer from, but Callondoc kept calling it a transfer perhaps because it seemed less of an indictment than admitting the truth. In its final two texts messages, Callondoc claimed no responsibility for Callondoc’s lack of due diligence to confirm the pharmacy information I had provided, by an online search of the address I provided if not by the telephone number I provided (which, by the way, is one of the pharmacy’s main telephone numbers as evidenced by the fact that, to date, the pharmacy answers by name when called at the toll-free telephone number I provided Callondoc). Further, Callondoc blamed me for the delay a second time for missing a message Callondoc sent to me on Callondoc’s web portal at 10:25 PM the night before. The message stated nothing new. It began with "We are unable to find the pharmacy with that phone number,” and ended with, “We’ll wait for your response.”

Terrible! Submitted a request for an MRI of my brain for headaches. Initially, they replied and asked for some more information regarding my condition. Then after I immediately responded to the message, another 24 hours passed and they had still not completed my request. They advertise a two hour turnaround, but clearly they cannot meet that. I asked for a cancellation and refund and I will take my request elsewhere.

Total headache and waste of time dealing with them. Because of them I almost had to go to the hospital because my blood pressure was through the roof by time I found other means to get a refill. To make matters worse, even after I asked them to cancel my consultation they still proceeded with it hours later and it wasn’t until I called them out for having disregarded my request that they refunded me. And the pharmacy had the prescription filled and it was all of a sudden not there. Never using them again. Then they had my original review taken down because they screwed up. So this is a repost.

Non-responsive, promised turnaround times not met. Went quiet when I requested a refund.

callondoc is like talking to the wall, they give you meds that are nothing to help your problem, sorry I wasted 49.99 on these clowns

Used to use CallOnDoc. But recently they have made a policy change to only write “monthly” prescription amounts for 1/3rd what they used to. In essence, they’ve tripled the cost of your prescription. No medical basis was given for this change (there is none for my particular medication) just a vague explanation that it was a “provider based decision”. So… I’m out CallOnDoc. 👋🏻 Edit for CallOnDoc reply: I did contact you. That’s where I got this information from. And a line about “medication costs have gone up” which had NOTHING to do with the amount prescribed. Then finally someone admitted you now limit (May 2023) ED prescriptions to 10 pills a month. So… 3x the cost of what a month supply use to cost. 👍🏻