CallonDocReviews of callondoc.com

Response from CallonDocMar 3, 2024

Hello Peggy, Thank you for taking the time to give us your feedback. Our team is committed in providing the best care possible and we're sincerely sorry for the inconvenience you experienced with the prior authorization delay and our website being down. Your feedback is crucial to us, and we are committed to improving our service. We're pleased to inform you that your prior authorization request has been approved, and you can now contact the dispensing pharmacy to fill your medication. We understand the frustration caused by this delay and the inconvenience it may have caused you. If you encounter any further issues or require assistance, please don’t hesitate to reach out. Your satisfaction is our priority, and we are here to help in any way we can. Thank you for your understanding and patience.

Response from CallonDocFeb 29, 2024

Hello, Thank you for taking the time to give us your feedback. We sincerely apologize for the inconvenience and frustration you experienced with our service. Your feedback is invaluable to us and in our efforts to improve, we have attempted to locate your name in our records but have been unsuccessful. We encourage you to reach out to us via the messaging board which you can access using the link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). So we can address your concerns promptly. We value your input, and your satisfaction is our priority. We hope for another opportunity to serve you better in the future.

Response from CallonDocMar 1, 2024

Hello, Thank you for taking the time to give us your feedback. Our team is committed in providing the best care possible and we would like to address the issues you've encountered. We sincerely apologize for the inconvenience and frustration you experienced with our service. We want to assure you that we take communication with our patients seriously, and we regret any difficulties you encountered in reaching us. Regarding your prescription, based on our previous message via patient portal, one of our team members had already contacted your pharmacy directly and spoke with the pharmacy staff. The pharmacist confirmed receipt of your medication. If you have any further questions or concerns, we encourage you to reach out to us via the messaging board which you can access using the link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). So we can address your concerns promptly. We value your input, and your satisfaction is our priority. We hope for another opportunity to serve you better in the future.

Response from CallonDocMar 1, 2024

Hello, Thank you for taking the time to give us your feedback. Our team is committed in providing the best care possible and we would like to address the issues you've encountered. We deeply apologize for the negative experience you had with our service. It's distressing to hear that you feel misled and dissatisfied with the outcome. We take your concerns seriously and want to make things right. One of our supervisors has already reached out to you via the patient portal to address your concerns and rectify the situation. We understand the importance of resolving this matter promptly and ensuring your satisfaction. If you have any further questions or concerns, we encourage you to reach out to us via the messaging board which you can access using the link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). So we can address your concerns promptly. We value your input, and your satisfaction is our priority. We hope for another opportunity to serve you better in the future.

Response from CallonDocMar 1, 2024

Hello, Thank you for taking the time to give us your feedback. We are very sorry that you had a negative experience, our goal is the total satisfaction for our patients and to provide a positive experience. Your feedback is invaluable to us and in our efforts to improve, we have attempted to locate your name in our records but have been unsuccessful. We encourage you to reach out to us via the messaging board which you can access using the link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). So we can address your concerns promptly. We value your input, and your satisfaction is our priority. We hope for another opportunity to serve you better in the future.

Response from CallonDocMar 1, 2024

We are sorry to hear about your experience and apologize for any inconvenience this has caused you. According to our records, the prescriptions from your initial consultation were indeed sent to and received by your pharmacy on the date of your consultation. If there are any further issues or discrepancies, please do not hesitate to contact us directly so we can promptly address them. we encourage you to reach out to us via the messaging board which you can access using the link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). So we can address your concerns promptly. Your satisfaction and continuity of care are our top priorities. Thank you for bringing this matter to our attention.

Response from CallonDocMar 6, 2024

Hello, Thank you for taking the time to give us your feedback. Our team is committed in providing the best care possible and we would like to address the issues you've encountered. We want to extend our deepest apologies for the distressing experience you had with the medication prescribed to you. Your well-being is our utmost priority, and it pains us to hear about the severe side effects you’ve endured. Your feedback serves as a crucial reminder for us to continuously improve our processes and ensure that our patients are well-informed about the medications prescribed to them. If you have any further questions or concerns, we encourage you to reach out to us via the messaging board which you can access using the link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). So we can address your concerns promptly. We value your input, and your satisfaction is our priority. We hope for another opportunity to serve you better in the future.