CallonDocReviews of callondoc.com

Response from CallonDocApr 13, 2024

Hello, Thank you for taking the time to give us your feedback. We apologize for any inconvenience caused. Please allow us the opportunity to make things right for you. We have raised your concern to our billing department. We will notify you via your Call-On-Doc helpdesk with an update. You may access your messaging board using the link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We value your input, and your satisfaction is our priority. We hope for another opportunity to serve you better in the future.

Response from CallonDocApr 2, 2024

Hello Charmed, Thank you for providing us with your feedback. We sincerely apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to discuss your concerns further and work towards resolving them. In our efforts to improve, we have attempted to locate your name in our records but have been unsuccessful. We encourage you to reach out to us via the messaging board which you can access using the link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your satisfaction is incredibly important to us, and we are committed to addressing any issues you may have. We look forward to hearing from you and hope to have the chance to improve your experience with us in the future.

Response from CallonDocMar 24, 2024

Hello Kaylen, Thank you for reaching out and sharing your experience with us. We genuinely value all feedback as it helps us enhance our services to better meet our patients’ needs. We would like to offer our sincerest apologies for the frustration and inconvenience you experienced during your recent interaction with our service. We understand how important it is for our patients to have clarity and transparency when it comes to their healthcare options, and we deeply regret any confusion that arose in this instance. In our efforts to improve, we have attempted to locate your name in our records but have been unsuccessful. We encourage you to reach out to us via the messaging board which you can access using the link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). So we can address your concerns promptly. We value your input, and your satisfaction is our priority. We hope for another opportunity to serve you better in the future.

Response from CallonDocMar 27, 2024

Hello, Thank you for taking the time to give us your feedback. We are so sorry to hear that your experience with our company has not met your expectations. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future. You may reach out to us via the messaging board which you can access using the link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages).

Response from CallonDocMar 22, 2024

Hello, Thank you for taking the time to give us your feedback. Our team is committed in providing the best care possible and we would like to address the issues you've encountered. We sincerely apologize for the inconvenience you experienced with our service. We attempted to locate your account in our system to address your concerns directly, but unfortunately, we couldn't find it. We understand your frustration and want to ensure that you receive the assistance you need. Please reach out to us via the messaging board which you can access using the link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). So we can address your concerns promptly. We value your input, and your satisfaction is our priority. We hope for another opportunity to serve you better in the future.

Response from CallonDocMar 15, 2024

Hello, Thank you for reaching out to us and expressing your concerns. We sincerely apologize for any inconvenience you may have experienced. We see that your concerns have now been addressed. Please feel free to reachout to us if you require further assistance.

Response from CallonDocMar 20, 2024

Hello Alena, Thank you for taking the time to give us your feedback. We want to sincerely apologize for the trouble and inconvenience you experienced while attempting to obtain acne treatment for your daughter and the subsequent billing issues you encountered. We want to assure you that our billing team has been actively working to address your refund request. Based on our last communication via the patient portal, we have attached the refund receipt for the card ending in 4482. Additionally, we have not found any charges made with a card ending in 0548 in our records. If there are any discrepancies or further assistance needed, please do not hesitate to respond to us using your patient portal. You can access the portal through the following link: [https://www.callondoc.com/en/chat-supports] (My Account > My Profile > Messages). We understand the frustration caused by these billing errors, and we are committed to resolving the situation promptly and to your satisfaction. Your feedback is invaluable to us, and we will use it to improve our processes and prevent similar issues from occurring in the future. Once again, please accept our sincere apologies for any inconvenience or frustration caused. If there is anything else we can assist you with or if you have any additional concerns, please do not hesitate to reach out to us. Thank you for your understanding and patience.

Response from CallonDocMar 6, 2024

Hello, Thank you for taking the time to give us your feedback. We are truly sorry for the negative experience you had with our service. Your feedback is concerning, and we want to extend our sincerest apologies for any frustration or inconvenience caused. Please know that we take your concerns very seriously, and we pride ourselves on providing a trustworthy service. In our efforts to improve, we have attempted to locate your name in our records but have been unsuccessful. We encourage you to reach out to us via the messaging board which you can access using the link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). So we can address your concerns promptly. We value your input, and your satisfaction is our priority. We hope for another opportunity to serve you better in the future.