CallonDocReviews of callondoc.com

Response from CallonDocJun 6, 2024

Hello, My name is Joyce, one of the patient support staff of Call-On-Doc. I am deeply sorry to hear about your recent experience, and we genuinely regret any distress it has caused you and your mother during such a difficult time. Your feedback is very important to us, and I want to assure you that we are committed to addressing your concerns and improving our services. I understand how frustrating it can be to feel unheard, especially when you are seeking urgent medical assistance. I want to clarify that we are not a scam, and our primary goal is to provide the best possible care to our patients. I apologize for any delays or communication issues you have experienced, and I am here to make things right. Unfortunately, I could not locate your account with the information available. To resolve this matter as quickly as possible, could you please reach out to us through our patient portal? You can access it using the following link: https://www.callondoc.com/en/chat-supports CallonDoc Patient Portal (My Account > My Profile > Messages). By contacting us through the portal, we can address your concerns promptly and ensure that your needs are met. We value your input and your satisfaction is our top priority. We hope you will give us another opportunity to serve you better in the future. Thank you for bringing this to our attention, and we look forward to resolving your issue as soon as possible.

Response from CallonDocMay 27, 2024

Hello Tooga, This is Gervin, and I am one of the medical staff at Call-On-Doc. I am truly sorry to learn about your negative experience and for any inconvenience caused. Our team is dedicated to providing the best possible care. We prescribe FDA-approved medications and we also follow evidence-based medical guidelines. Sometimes, it might take several days after the treatment for symptoms to subside or the first medication might not completely solve the symptoms or heal the infection. In such cases, we kindly ask patients to bear in mind that arranging follow-up visits or any further treatments that may be necessary is their responsibility, and we greatly appreciate their cooperation in this matter. However, I am currently rechecking your concern with our medical provider and will get back to you once we have received an update. If in case you wish to avoid any delay. I highly recommend submitting a new consultation form so that your request can be added to the waitlist list and completed in a timely manner. Should you have any questions or require assistance, please don't hesitate to contact us via the help desk in your Call-On-Doc account. To access the help desk, please click here https://www.callondoc.com/en/chat-supports to securely login to your patient dashboard. Then click the MESSAGES tab to view and send messages. We will keep you informed of any updates. Again, on behalf of our team. I am truly sorry for any inconvenience this may have caused you. Thank you for your continued patience and understanding.

Response from CallonDocMay 26, 2024

Hello Jeremy, I'm Rachel and I am one of the medical staff at Call-On-Doc. I sincerely apologize for the inconvenience and confusion. We truly appreciate your input as we continuously strive to improve our services for all our patients. We require our patients to submit separate visits for each condition to ensure that we can tailor the treatment based on the confirmed medical history provided in the form. Our forms have different sets of questions specific to each condition submitted. We hope for another opportunity to serve you better in the future. If you have any further concerns or feedback, please do not hesitate to reach out to us.

Response from CallonDocMay 23, 2024

Hello Lourdes, This is Gervin, and I am one of the medical staff at Call-On-Doc. I am truly sorry to learn about your negative experience and for any inconvenience caused. I hope that you can consider giving us an opportunity to resolve your concerns and earn your continued trust. I want to assure you that our team remains committed to your well-being and are here to assist you all throughout the process until we resolve your concern. I am sending a request for information, so our team can pull up your Call-On-Doc account and assist you in the best way possible. Please know that you can also send us a message through the help desk in your Call-On-Doc account so we can have a detailed discussion about your concern. To access the help desk, please click here https://www.callondoc.com/en/chat-supports to securely login to your patient dashboard. Then click the MESSAGES tab to view and send messages.

 Again, on behalf of our team. I sincerely apologize for any inconvenience. Looking forward to hearing from you soon.

Response from CallonDocMay 8, 2024

Hello, Thank you for taking the time to give us your feedback. We sincerely apologize for the frustrating experience you had with our service. Our team is committed to providing the best care possible and we would like to address the issues you've encountered. In our efforts to improve, we have attempted to locate your name in our records but have been unsuccessful. We encourage you to reach out to us via the messaging board which you can access using the link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). So we can address your concerns promptly. We value your input, and your satisfaction is our priority. We hope for another opportunity to serve you better in the future.

Response from CallonDocMay 9, 2024

Hello Bowen, I sincerely apologize for the inconvenience caused. My name is Rachel. I understand your frustration, and please allow me to step in and assist you with your concern. I have escalated your visit to our prior authorization department. Our prior authorization team has messaged you on your Call-On-Doc helpdesk, requesting the necessary documents to start the PA process. You may access your helpdesk using the link below. https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages).

Response from CallonDocApr 19, 2024

Hello Aliyah, Thank you for taking the time to give us your feedback Providing a seamless experience for all our patients is our goal, and we sincerely apologize for any inconvenience you've experienced. We understand the importance of reliable customer service and are committed to improving our communication channels to ensure prompt assistance in the future. Upon reviewing your concern, we see that we initially sent the prescription to your preferred pharmacy. However, it turned out that the pharmacy was not in network with your insurance, so they requested to transfer the prescription. We have successfully transferred the prescription to your new preferred CVS pharmacy. I also reached out to CVS pharmacy and spoke with a staff member who confirmed that you have already picked up the prescription. Once again, we apologize for any inconvenience this situation has caused you. Please don’t hesitate to reach out to us if you have any further questions or require assistance.

Response from CallonDocApr 8, 2024

Hello Anthony, We sincerely apologize for the inconvenience this process has caused you. It was never our intention to fail in providing you with a timely response. Rest assured, we are committed to rectifying this situation for you. Your concerns will be addressed by our team, and we will take proactive measures to prevent similar issues from occurring in the future. Should you have any further questions or concerns, please don't hesitate to reach out to us through our messaging board. Thank you for bringing this to our attention