SL
I have used Call on Doc for several…
I have used Call on Doc for several years. Everything is great until you try and cancel or pause your subscription. This is where I have an issue.. I tried to pause my subscription 3 months ago. It’s not an automatic process, you have to wait for a reply from customer service, which can take days of going back and forth via messages. Finally, I get a response that my subscription has been paused. Less than a week later my card is charged the full amount! Again, countless messages back and forth, I am finally refunded and they gave me the next 90 days for free due to the hassle. Awesome! Fast forward 90 days, I tried to cancel the subscription, because I am simply not using it enough at the moment. I didn’t even want to attempt the “pause” option again, after the hassle the last time. I cancel and again have to wait to hear back from customer service -which is ridiculous by the way, the cancellation process should be automatic. I get a message from customer service stating that again they would like to offer me another 90 days free of charge. Great! I message back and wait for a reply. Two days later “Keith” messaged me back and states that they can’t honor the 90 days free because I have already utilized it. Let’s be clear.. All I was trying to do this time was cancel my subscription. I didn’t ask for anything for free. What kind of business practice is it to offer someone something and then not honor it? The service as far as getting my prescriptions has been good. However, beware that if you try and cancel or pause your subscription, it’s nothing but a hassle..
Response from CallonDocAug 6, 2025
Hello SL, My name is Kaye one of the support staff here at CallonDoc. Thank you for being a long-time Call-On-Doc user—we truly appreciate your support over the years. We’re very sorry to hear about the frustrating experience you had while trying to pause and cancel your subscription. That’s not the experience we want for any of our patients, and we completely understand how the back-and-forth and delays would be disappointing, especially after a positive offer was made but not honored. While we’re glad to hear our medical service has met your expectations, we know there’s room for improvement on the support side. Please know that your feedback is being taken seriously, and we’re actively working to improve how subscription changes are handled to make things easier and more transparent moving forward. We’d love to look into your experience further, but we weren’t able to locate your account from the information shared here. If you’re open to it, please reach out to us through your secure message portal so we can review everything and help make this right: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you again for taking the time to share this—we truly value your feedback and hope to provide a better experience next time. Warm regards, Kaye Call-On-Doc Support Team