CallonDocReviews of callondoc.com

Response from CallonDocFeb 7, 2025

Hello, This is Kaye, one of the medical staff members at Call-On-Doc. I sincerely apologize for any inconvenience you’ve experienced regarding your prescription delay. I understand how frustrating this must be, and I truly appreciate your patience. Unfortunately, I wasn’t able to locate your chart using the account associated with your review. To better assist you, please send me a message through your patient dashboard, and I will personally look into this matter for you. Alternatively, you can also send a secure email to [email protected] with all pertinent information. Again, I deeply apologize on behalf of our team. Your concerns are important to us, and I am committed to resolving this for you as quickly as possible. Please reach out to us via your Call-On-Doc dashboard at the link below, and we will make this a priority: 🔗 Call-On-Doc Messaging Board (My Account > My Profile > Messages). Thank you for your time, and I look forward to assisting you.

Response from CallonDocFeb 7, 2025

Hello, I’m Kaye, one of the medical staff members at Call-On-Doc. I’m sorry for the delay with your consultation—I understand how frustrating this must be, and we truly appreciate your patience. We tried looking up your account based on the details provided, but we weren’t able to locate it. To assist you further, please reach out to us through our messaging board so we can look into this for you: 🔗 Call-On-Doc Messaging Board (My Account > My Profile > Messages). Your satisfaction is important to us, and we appreciate the trust you’ve placed in us before. Please don’t hesitate to reach out—we’re happy to help.

Response from CallonDocMar 28, 2025

Hello GJ, This is Kaye, one of the support staff here at Call-On-Doc. Thank you for sharing your experience. We sincerely apologize for the delay and understand your frustration, especially given the expectations set by our usual processing times. While we strive to provide fast service, we regret that we fell short in this instance and did not provide timely updates. Your experience as a valued patient is very important to us. Regarding the delay notification and credit offer, we understand how it may have felt like you had no choice. Our intent was to offer a goodwill credit for any inconvenience, but we acknowledge that better communication was needed. We appreciate your patience and your feedback as it helps us improve our processes. We tried looking up your account based on the Trustpilot name you provided but we're unable to locate it. Please reach out to us through our secure messaging board so we can assist you as soon as possible: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Your feedback is invaluable to us, and we are committed to improving our service. Please don’t hesitate to reach out so we can make this right.

Response from CallonDocMay 10, 2025

Hi Saps Ahoy, Thank you for taking the time to share your experience and for updating your review. We truly apologize for the frustration and inconvenience caused by the delay in processing your prescription, especially around a holiday when pharmacy hours are limited. We understand how important timely care is, and we're sorry that our communication and support did not meet expectations during that time. Your feedback has been shared with our team as we continue to improve both our response times and transparency during peak periods. We’re glad to hear that your refund was issued and that the matter was ultimately resolved. We appreciate your understanding and the opportunity to make it right. Wishing you the best and thank you again for your feedback. Warm regards, The CallonDoc Team

Response from CallonDocMay 1, 2025

Hello, This is Joyce, one of the support staff here at Call-On-Doc. Thank you for sharing your experience. We completely understand your frustration—especially as a healthcare professional who recognized the need for timely treatment. While we aim to complete visits promptly, there are rare instances where high patient volume or provider review times can delay care. We’re truly sorry this affected your ability to start treatment the same day. We've reached out to you via the messaging board and would be happy to further assist you or answer any follow-up questions there. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your feedback, it helps us improve transparency around processing times and better serve patients who need urgent care.

Response from CallonDocJan 7, 2025

Hello, I am Rachel, one of the medical staff here at Call-On-Doc. Thank you for sharing your experience. We’re very sorry to hear that your prescription took longer than expected. We understand how frustrating it can be, especially when our advertised 2-hour timeframe wasn’t met. Unfortunately, due to the high volume of patients during the holiday season, some delays can occur, and we sincerely apologize for the inconvenience this caused. We were unable to locate your account using the name provided in this review. If you still need assistance, please feel free to reach out to us via the messaging board so we can assist you further. We value your feedback and hope to regain your trust in the future by providing a faster and more efficient service.

Response from CallonDocJan 7, 2025

Hello, I am Rachel, one of the medical staff here at Call-On-Doc. Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you faced with the prescription timing and the duration of the medication provided. We would like to note that we were unable to locate your account using the name provided in this review. If you still need assistance, please reach out to us through the messaging board so we can look into this matter further and help resolve it. We understand your concerns, especially regarding the supply of your prescription, and we apologize for the delay. The holiday season does bring a higher volume of patients, which can impact response times, but we’re continuously working to improve our services. We hope to regain your trust in the future and ensure your next experience is more seamless. Thank you again for your feedback, and we hope to serve you better moving forward.

Response from CallonDocJan 23, 2025

Hello Kyle, This is Kaye from CallonDoc. Thank you for reaching out and bringing this to our attention. We apologize for the delay and any inconvenience caused by the high volume during the holiday season. I’m pleased to let you know that the issue has been resolved, and your prescription has been sent to the pharmacy last December 29. If you have any further questions or concerns, we encourage you to reach out to us via the messaging board, which you can access using the link below: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). This will allow us to address your concerns promptly. We value your input, and your satisfaction is our priority. We look forward to another opportunity to serve you better in the future.