CallonDocReviews of callondoc.com

Response from CallonDocAug 4, 2026

Hi CC, This is Kaye one of the support staff at Callondoc. Thank you for taking the time to share your feedback. We sincerely apologize that our recent pricing changes left you feeling disappointed. We understand that seeing a higher price compared to a previous visit can be frustrating. As noted in your secure message thread, one of our support team members has already responded to your concerns and explained that our prescription refill consultation fees have been updated as part of our current pricing structure. These adjustments help support the ongoing costs of maintaining our telehealth platform, licensed provider network, patient support services, and continued access to care. We recognize that pricing is an important factor when choosing healthcare services, and we appreciate your perspective. While we strive to keep our services accessible and convenient, we also continue to evaluate ways to provide value for patients, including optional membership plans for those who use our services more frequently. If you have any additional questions or would like us to further review your concerns, please reply through your secure messaging board. Our team will be happy to continue assisting you there. Thank you again for your feedback and for giving us the opportunity to address your concerns.

Response from CallonDocJul 28, 2026

Hello Amy, This is Rosh, one of the support staff here at Call-On-Doc. We sincerely apologize for the delay you experienced and understand how frustrating it must have been to wait for your prescription. We are committed to providing timely care, and we regret that we did not meet your expectations in this case. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDocJul 25, 2026

Hello Glen, My name is Kaye, one of the support staff here at Call-On-Doc. We're sorry to hear about your experience and understand your frustration. We take concerns like yours seriously and would like the opportunity to review your request for a refund. At the moment, we were unable to locate your account using the information available in your review. To help us investigate and assist you further, please send us a message through your secure Call-On-Doc messaging board: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Once we receive your message, we'll review your concern promptly and work toward an appropriate resolution. Thank you for bringing this to our attention. We appreciate the opportunity to assist you.

Response from CallonDocJul 21, 2026

Hello Tanya, Thank you for sharing your experience. This is Kaye, one of the support staff at CallonDoc. We’re sorry to hear that you were dissatisfied with the consultation and follow-up process. We attempted to locate your account using the information available in the review, but we were unable to find a matching consultation. We have already sent a request for additional details so our team can review the concern more thoroughly and determine what occurred. For privacy and security reasons, we recommend continuing communication through the secure messaging system in your patient portal, where our medical team can review your records and provide appropriate assistance. We appreciate your feedback, as it helps us identify opportunities to improve our services and patient experience.

Response from CallonDocJul 19, 2026

Hi Neil, This is Rosh, one of the support staff here at Call-On-Doc. We're sorry to hear about your experience and sincerely apologize for your frustration. This is not the level of service we strive to provide. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDocJun 22, 2026

Hello Melissa, My name is Rosh, one of the support staff here at Call-on-Doc. Thank you for sharing your experience. We truly understand your concerns and sincerely apologize for any confusion and inconvenience caused. Upon checking, we see that our medical provider stated on your treatment plan that For your safety, alternative antibiotic therapy has been prescribed due to medication interaction. Your feedback plays a vital role in helping us improve. We're committed to maintaining the high standard of care you deserve, and we’re actively refining our processes to serve you more efficiently moving forward. We also reached out to you through the messaging board in case you need anything further. If you have any other questions or concerns, feel free to message us anytime:  https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your feedback and the opportunity to improve your experience.

Response from CallonDocJun 20, 2026

Hello V, My name is Kaye, one of the support staff at CallonDoc. We’re truly sorry to hear about your recent experience and the frustration this has caused, especially regarding repeated questions, prescription and lab order concerns, billing confusion, and not receiving a response to your emails. This is not the experience we aim to provide, and we understand how upsetting this must have been. We also want to note that we were unable to locate your account using the information available from this review. Because of this, we were not able to fully verify or review the details of your recent orders at this time. We would really like the opportunity to look into this further and help resolve your concerns as quickly as possible. Please reach out to our support team so we can properly review your case and assist you directly: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Once we receive your message, we’ll coordinate with the appropriate team to check your past orders, prescription status, lab requests, and billing details, and ensure everything is addressed accordingly. We appreciate your feedback and hope you’ll allow us the chance to make this right.

Response from CallonDocJun 20, 2026

Hello Anthony, My name is Kaye, one of the support staff at CallonDoc. We're sorry to hear about your concern. However, based on the information available in this review, we are unable to locate an account or verify the issue being described. We would also like to clarify that CallonDoc does not have access to or control over patients' Google accounts or personal email accounts. If you believe your Google account may have been accessed by someone else, we strongly recommend taking steps to secure it immediately, such as changing your password, reviewing your recent account activity, enabling two-factor authentication, and signing out of devices you do not recognize. If you believe there is an unauthorized account or order associated with our service, please contact us through the patient portal or our support team with additional details so we can review the matter further and assist as appropriate. We take privacy and account security seriously and are always happy to help investigate any concerns brought to our attention.