CallonDocReviews of callondoc.com

Response from CallonDocAug 17, 2024

Hello Joshua, My name is Joyce, and I am part of the medical staff here at Call-On-Doc. I’m truly sorry for the frustration you’ve experienced. One of our medical supervisors has already sent you a message explaining why we cannot complete your request, as they require a thorough in-person evaluation. As telemedicine providers, we have limitations on the services we can offer and the conditions we can treat. However, if you still need a general medical excuse note for time off work, please reach out to us via the messaging board at this link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). ​If you have any further questions or concerns, please do not hesitate to contact ​us. We appreciate your understanding and cooperation as we work to provide you with the best possible care. We hope for another opportunity to serve you better in the future. - JS

Response from CallonDocAug 16, 2024

Hello Chad, My name is Joyce, and I am one of the medical staff members here at Call-On-Doc. Thank you for taking the time to provide us with your feedback. Our team is dedicated to offering the best care possible, and we sincerely apologize for any inconvenience caused. Based on our recent communication through messaging board, it appears that we have already addressed your concerns and provided a solution. We hope that everything is now resolved to your satisfaction. If you have any further questions or concerns, please feel free to reach out to us via the messaging board using the following link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We value your input and your satisfaction is our priority. We hope to have the opportunity to serve you better in the future.

Response from CallonDocAug 14, 2024

Hello, I sincerely apologize for any inconvenience you've experienced. I understand your frustration, and I want to assure you that this is not the typical experience for our patients. Our subscription support team typically updates our patients promptly. I'll be more than happy to thoroughly investigate your concerns to ensure that we'll address them. Unfortunately, I wasn't able to pull up your chart with your Trustpilot account. Please send me a message through your patient dashboard and I will personally address your concern. My name is Rachel. Alternatively, you can also send a secure email to [email protected] with all your pertinent information. Again, I apologize on behalf of the team. Allow me to step in and resolve this matter for you. We will wait to hear from you.

Response from CallonDocAug 10, 2024

Hello Kelly, This is Joyce, one of the medical staff here at Call-On-Doc. We sincerely apologize for the frustration you experienced. One of our medical supervisors has already reached out to you via our messaging board to explain the situation. Please rest assured that Call-On-Doc is not a scam; we operate with the utmost integrity, always prioritizing your safety. In some cases, we recommend an in-person visit to ensure you receive the best possible care. Your patient chart has been forwarded to our billing team for refund review. We appreciate your understanding and hope to better serve you in the future. - JS

Response from CallonDocAug 4, 2024

Hello Burton, This is Rachel, the medical staff you spoke with. I’m truly sorry to hear about the confusion and inconvenience you've experienced. Thank you for taking the time to speak with me. We’ve forwarded your lab concern to our lab team to check the status of your lab test. I sincerely apologize for any inconvenience caused. I will update you once I hear back from our lab team tomorrow. Thank you for your patience and understanding.

Response from CallonDocJul 17, 2024

Hello Sarah, My name is Joyce and thank you for taking our call. We deeply apologize for any inconvenience you've experienced. This is certainly not the experience we want for our patients, and we are truly sorry for the trouble this has caused. Please be assured that we are a legitimate company and operate with the highest integrity. As we discussed over the phone, I have forwarded your refund request to our billing team, and they will contact you in the morning with an update. We greatly appreciate your patience and understanding, and we are dedicated to resolving this matter promptly.

Response from CallonDocJul 2, 2024

Hello Alexis, This is Rachel, one of the medical staff here at Call-On-Doc. We came across your negative feedback on Trustpilot and genuinely value all feedback as it helps us enhance our services to better meet our patients’ needs. We sincerely apologize for the inconvenience experienced regarding your medication request. We attempted to reach out to you via phone to discuss your concern, but we were routed to your voicemail. I have sent a message on your Call-On-Doc regarding your medication concern. Also, our billing department has issued a refund for your visit. You may contact your bank for a status update on your refund. We've sent a copy of the refund confirmation if needed. Feel free to reach us out if you have questions or concerns. We hope for another opportunity to serve you better in the future. If you have any further concerns or feedback, please do not hesitate to reach out to us.

Response from CallonDocJun 7, 2024

Hello, This is Sam from Call-On-Doc support team, I appreciate you bringing this matter to our attention. However, after reviewing our records, I couldn't locate your account with the provided information. To effectively address your concerns and ensure a swift resolution, I kindly ask you to reach out to us through our patient portal. Please visit our patient portal at CallonDoc Patient Portal and navigate to "My Account > My Profile > Messages" to send us a message detailing your issue. Your satisfaction is paramount to us, and we are committed to rectifying any issues you may have encountered. We value your input and hope to have the opportunity to provide you with a positive experience in the future. Thank you for your understanding and cooperation.