CallonDocReviews of callondoc.com

Response from CallonDocOct 18, 2024

Hello Manuela, This is Gervin, one of the support staff at Call-On-Doc. I hope you're doing well today. First, I want to thank you for providing your feedback. Please know that we take all feedback seriously as it helps us improve our services. I also apologize for any inconvenience this may have caused you. I understand your concern and am here to help. I have sent a message via the help desk in your account and please feel free to reach out to us if you have any questions or concerns. Please know that we are here for you if you need any assistance in the future. Thank you for using Call-On-Doc! Take care!

Response from CallonDocOct 17, 2024

Hello Mathew, Thank you for using Call-On-Doc. This is Gervin, one of the medical staff here at Call-On-Doc. I am truly sorry to learn about your negative experience.
I want to assure you that our team remains committed to your well-being and is here to assist you. We sincerely apologize for any inconvenience this may have caused you. I tried calling earlier to assist you with your pending visit and concern. Our medical provider has requested the dosing instructions of both medications as it's part of our evaluation process to assist you with a prescription refill. We can verify it through your recent medication bottles that show your name, complete dosing instructions, and last filled date or we can verify it by calling your pharmacy. Please know that our medical provider follows evidence-based medical guidelines and processes to evaluate your condition thoroughly so that medications can be prescribed safely. We have also sent you a message via the messaging platform in your Call-On-Doc account. If you have any questions or concerns, please do not hesitate to let us know. We're here to help and want to make sure that you receive the best possible care. Thank you for your understanding.

Response from CallonDocOct 1, 2024

Hello Misty, Thank you for your feedback. We genuinely appreciate it as it helps us improve our services to better meet our patients' needs. I sincerely apologize for the inconvenience you’ve experienced. I understand your frustration, and I want to assure you that this is not typical for our patients. Our patient support team usually responds promptly. After checking our records, I can confirm that our medical provider sent your medications to your preferred pharmacy. We have also assigned a member of our medical staff to contact the pharmacy tomorrow to ensure they receive the prescription. We will keep you updated. If you have any other questions or concerns regarding the prescribed medication, please let us know. My name is Rachel, and I’m here to assist you in resolving this matter.

Response from CallonDocSep 28, 2024

Hello Vlatko, My name is Joyce, a medical staff here at Call-On-Doc. I sincerely apologize for the experience you've had, and I truly appreciate you bringing this matter to our attention. I can understand how frustrating the MRI request process must have been for you. Please know that we are not a scam or anything of that nature; we operate with integrity and genuinely care about our patients' well-being. Your visit has been forwarded to our medical provider escalation team, who will reach out to you via the help desk with an update soon. We are committed to providing quality care, and your concerns are very important to us. Thank you for your patience as we work to resolve this issue, and we hope to regain your trust.

Response from CallonDocSep 24, 2024

Hello, This is Gervin, one of the support staff here at Call-On-Doc. I tried calling twice earlier to check if you might have any questions or concerns that we can still assist you with before processing the cancellation and refund for your recent visit with us. We sincerely apologize for any inconvenience this may have caused you and hope that the message from our medical provider via the help desk in your Call-On-Doc account answers your concern regarding the prescription request. Thank you once again for your time, and please do not hesitate to let us know if there's anything else that we can assist you with. Please know that we are still here if you need our assistance in the future.

Response from CallonDocSep 8, 2024

Hello Robert, I apologize for any inconvenience you've experienced. I'll be more than happy to thoroughly investigate your refill concerns to ensure they are addressed. Unfortunately, I wasn't able to access your chart through your Trustpilot account. I've sent a request via Trustpilot for your Call-On-Doc registered email so I can contact you directly and personally address your concerns. Kindly respond to the Trustpilot request so I can assist further. You may also send me a message through your patient dashboard, and I will personally address the issue. My name is Rachel. Alternatively, you can send a secure email to [email protected] with your pertinent information. Again, I apologize on behalf of the team. Allow me to step in and resolve this matter for you.

Response from CallonDocSep 7, 2024

Hello Stas Li, This is Joyce, a medical staff member from CallOnDoc. Thank you for sharing your experience with us. I sincerely apologize for the issues you’ve encountered and understand how frustrating it must be, especially with the delay and communication problems regarding your prescription. We attempted to locate your patient information but were unable to find your details. To assist you further, please reach out to us via our messaging board here: https://www.callondoc.com/en/chat-supports) (My Account > My Profile > Messages. We genuinely regret the difficulties you’ve faced and the lack of follow-up from our side. This is not the standard of service we strive to provide, and we are taking immediate steps to address these issues. Your feedback is invaluable in helping us improve, and we are committed to resolving this matter promptly. Please contact us directly through the messaging board so we can fully address your concerns and prevent future occurrences. Thank you for your patience and understanding.

Response from CallonDocAug 29, 2024

Hello, Thank you for sharing your feedback, and I’m truly sorry for the experience you’ve had. This is Joyce one of the medical staff at Call-On-Doc. We deeply regret that your request for a liquid prescription was not fulfilled, despite your clear communication. We understand how important it is for you to receive the correct form of medication and apologize for any inconvenience this has caused. I encourage you to reach out to us directly via our messaging board so we can work together to find a resolution: https://www.callondoc.com/en/chat-supports  (My Account > My Profile > Messages). We value your trust and satisfaction, and we hope to make this right.