CallonDocReviews of callondoc.com

Response from CallonDocNov 26, 2024

Hello Carl, Thank you for taking the time to give us your feedback. This is Gervin, I am one of the support staff at Call-On-Doc. We are very sorry that you had a negative experience, our goal is the total satisfaction for our patients and to provide a positive experience.
 We understand the importance of your time and the need for prompt service. Please accept our heartfelt apologies for any delays that may have caused frustration or inconvenience. Our team is working diligently to manage the increased number of consultations and ensure that we address each consultation promptly while maintaining the high standards of care you expect from us. Please allow me to step in and assist you in escalating your pending consultation to our medical provider so they can review and expedite your chart. I have sent you a message via the help desk in your Call-On-Doc account, If you have any questions or concerns. Please do not hesitate to let me know. Thank you so much for your continued patience and understanding. We're here to help and want to make sure that you receive the best possible care.

Response from CallonDocNov 23, 2024

Hello, I am Rachel, one of the medical staff here at Call-On-Doc. I apologize for any inconvenience you've experienced regarding the review of your lab tests and the subsequent diagnosis. I would be more than happy to thoroughly investigate your concerns. Unfortunately, I wasn't able to pull up your chart from your Trustpilot account. Please send me a message through your patient dashboard, and I will personally address your concern. My name is Rachel. Alternatively, you can also send a secure email to [email protected] with all your pertinent information. Again, I apologize on behalf of the team. Allow me to step in and resolve this matter for you. You may also message us on your Call-On-Doc dashboard. https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages).

Response from CallonDocNov 22, 2024

Hello Michelle, This is Gervin, one of the support staff at Call-On-Doc. I am truly sorry to hear that. I want to assure you that our team is here to assist you in resolving your billing concern. We kindly request that you send us a message through the help desk in your Call-On-Doc account as we are unable to locate the associated patient profile using the reviewer's name only. This will help us have a detailed discussion about your concern and have our  
billing department step in to assist as well. To access the help desk, please click/ use this link https://www.callondoc.com/en/chat-supports to securely log in to your patient dashboard. Then click the MESSAGES tab to view and send messages.

 Again, on behalf of our team. I sincerely apologize for any inconvenience. Looking forward to hearing from you soon!

Response from CallonDocNov 16, 2024

Hello Pavel, I am Rachel, one of the medical staff here at Call-On-Doc. We genuinely value all feedback as it helps us enhance our services to better meet our patients’ needs. We understand your frustration, and we assure you that we are not a scam. One of our medical staff contacted your pharmacy and spoke with Wayne, who confirmed that they had received your prescription. However, it is currently on backorder, and your insurance will not cover the cost When you signed up, you agreed to our terms of use, which clarify that, with or without insurance, the patient is responsible for covering the cost of the medication at the pharmacy. Unfortunately, we are not responsible for pharmacy or insurance restrictions or denials. We also do not have control over the stock availability at the pharmacy. We remain committed to assisting you with your prescribed medication and recommend reaching out to your insurance provider to determine your coverage and options. If prior authorization is required, we are happy to help with that process. Additionally, we can prescribe injectable weight loss medications such as Wegovy, Ozempic, and Mounjaro. We also offer the oral Contrave medication for $99 per month through Ridgeway Pharmacy. We also partner with a compounding pharmacy to fulfill and deliver compounded semaglutide orders. Patients pay directly to Call-on-Doc for both the consultation and the medication, with the price varying based on the strength of the medication. Since payment is made directly to Call-on-Doc, the only available payment option is out-of-pocket. The cost of the first dose is $190. For more information and/or to order the medication, please use the link below to submit an intake form for evaluation. Let us know if you have any questions. https://www.callondoc.com/en/medications/compounded-semaglutide We are here to help, and we appreciate your understanding. If you have any other concerns or need further assistance, please don’t hesitate to reach out.

Response from CallonDocNov 14, 2024

Hello Chase, This is Saum Y from the Call-On-Doc medical support team. Thank you for your feedback. Your visit was completed within 30 minutes of submission, and when you raised a concern about the prescription, our medical staff promptly addressed it. Within 30 minutes of your message, we contacted the pharmacy, confirmed the prescription was ready, and provided you with an update. We strive to offer timely and accurate support to all our patients, and it seems this issue was resolved promptly. If there’s anything further we can do to improve your experience, please don’t hesitate to reach out. We hope you’ll consider updating your review to reflect this resolution. Thank you for giving us the opportunity to assist you.

Response from CallonDocNov 4, 2024

Hello Royce, This is Gervin, and I am one of the support staff at Call-On-Doc. I am truly sorry to learn about your negative experience. We'd like the opportunity to resolve your concerns and earn your continued trust. I want to assure you that our team remains committed to your well-being and is here to assist you. I tried calling you twice to provide an update, but regrettably, I was directed to your voicemail. We'd like to let you know that we have sent you a message to the help desk in your Call-On-Doc account. Please know that we genuinely care about our patient's experiences and strive to ensure everyone receives the best possible care. To access the help desk, please click/copy this link https://www.callondoc.com/en/chat-supports to securely log in to your patient dashboard. Then click the MESSAGES tab to view and send messages.

 Again, on behalf of our team. I sincerely apologize for any inconvenience. Looking forward to hearing from you soon.

Response from CallonDocOct 29, 2024

Hello Raina, Thank you for using Call-On-Doc. This is Gervin, one of the support staff at Call-On-Doc today. I tried calling you twice earlier, unfortunately, I was unable to reach you and was directed to your voicemail. We understand the importance of your time and the need for prompt service. Please accept our heartfelt apologies for anything that may have caused frustration or inconvenience. I want to assure you that our team remains committed to your well-being and is here to assist you. I have sent you a message via the help desk in your account to address your concern and to assist you in the best possible way. To access the help desk, please click or use this link https://www.callondoc.com/en/chat-supports to securely log in to your patient dashboard. Then click the MESSAGES tab to view and send messages. Again, on behalf of our team. I sincerely apologize for any inconvenience and we look forward to hearing from you soon.

Response from CallonDocOct 28, 2024

Hello Matt, This is Gervin, one of the support staff here at Call-On-Doc. First, I want to thank you for providing your feedback. Please know that we take all feedback seriously as it helps us improve our services. I also apologize for any inconvenience this may have caused you. Please know that we genuinely care about our patient's experiences and strive to ensure everyone receives the best possible care. To also provide the best quality of experience and services to our patients, we request reasons for cancellation so we can understand the concerns you may have and assist you in resolving them in the best possible way. Our team addressed your concern by canceling your subscription plan as requested and processing a refund. We are grateful for the opportunity to be able to assist you with your concerns and most especially your healthcare needs. I hope everything is now resolved to your satisfaction. If you have any questions or are in need of assistance in the future, please do not hesitate to let us know. We're here for you! Thank you once again for using Call-On-Doc!