CallonDocReviews of callondoc.com

Response from CallonDocDec 18, 2024

Thank you for sharing your concerns, Alejandra. This is Saumya, one of the support staff at CallonDoc. At CallonDoc, our providers base treatment decisions on the information patients submit through their consultation forms. This method allows us to deliver efficient care while maintaining high standards of medical practice. If you would prefer a phone consultation for a more personalized experience, we do offer that option, which can be selected when submitting your visit. Regarding the $20 fee for work or school notes, this is to cover the additional documentation and administrative efforts required to ensure the note is compliant with workplace or school requirements. Unfortunately, I wasn’t able to locate your account based on the information provided in your Trustpilot review. However, I’d be happy to personally investigate and address this matter for you right away. Please send us a secure message through your patient dashboard or email us at [email protected] with your details so we can review your visit and resolve your concerns promptly. Here’s how to reach us via the dashboard: Go to My Account > My Profile > Messages Chat Support. We truly appreciate your feedback and the opportunity to address your concerns. Thank you for your patience, and we look forward to making this right for you.

Response from CallonDocDec 14, 2024

Hello Liliana, Thank you for sharing your feedback. This is Saum Y from the support team. We are sorry to hear about the misunderstanding regarding your prescription. Upon reviewing your case, we can confirm that your prescription was sent to your selected CVS location. Additionally, we contacted the CVS pharmacy and spoke directly with the pharmacist, Yan, who confirmed that your prescription was processed and is still ready for pickup. We take your concerns seriously and are committed to ensuring that you have a smooth experience. If you are still facing issues, we encourage you to reach out to us directly so we can assist further and provide any additional support you may need. Thank you for allowing us to clarify the matter.

Response from CallonDocDec 14, 2024

Hello Victoria, Thank you for reaching out and sharing your experience with us. We genuinely value all feedback as it helps us enhance our services to better meet our patients’ needs. I apologize for any inconvenience you've experienced regarding the lack of assistance with your prescription pickup, cost, and difficulty transferring it. I want to assure you that this is not the typical experience for our patients. Our patient support team typically responds promptly. I would be more than happy to thoroughly investigate your concerns. Unfortunately, I wasn't able to pull up your chart from your Trustpilot account. Please send me a message through your patient dashboard, and I will personally address your concern. My name is Rachel. Alternatively, you can also send a secure email to [email protected] with all your pertinent information. Again, I apologize on behalf of the team. Allow me to step in and resolve this matter for you. You may message us on your Call-On-Doc dashboard using the link below. https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)

Response from CallonDocDec 12, 2024

Hello Jason, This is Gervin, one of the support staff here at Call-On-Doc. I am truly sorry to learn about your negative experience. I want to assure you that our team remains committed to your well-being and is here to assist you. We hope that you can consider giving us the opportunity to resolve your concerns and earn your continued trust. We tried pulling up your account using the reviewer's name, unfortunately, we are unable to locate any recent consultation. May we know if you have tried submitting a new consultation under a different name or email address? We kindly request that you send us a message through the help desk in your Call-On-Doc account as this will help us have a detailed discussion about your concern and so we can assist you in the best possible way. To access the help desk, please click/use this link: https://www.callondoc.com/en/chat-supports to securely log in to your patient dashboard. Then click the MESSAGES tab to view and send messages.

 Again, on behalf of our team. I sincerely apologize for any inconvenience. Looking forward to hearing from you soon.

Response from CallonDocDec 6, 2024

Hello Stacey, My name is Saum Y., one of the medical staff members at CallonDoc. I want to sincerely apologize for the inconvenience and frustration you've experienced regarding your prescription. Your health and satisfaction are our top priorities, and I deeply regret that this situation has caused you undue stress. Unfortunately, I wasn’t able to locate your chart based on your Trustpilot account information. However, I would be happy to personally investigate and resolve this matter for you right away. Please send me a secure message through your patient dashboard or email us at [email protected] with your details, so I can ensure your prescription is promptly addressed. Here’s how you can reach us via the dashboard: Go to My Account > My Profile > Messages Chat Support. Again, I truly apologize on behalf of our team and appreciate your patience. Please allow me the chance to make this right for you.

Response from CallonDocNov 28, 2024

Hello Stanley, Thank you for sharing your feedback. This is Saum Y from medical support team. We sincerely apologize for the delay you experienced in receiving your prescription. We strive to complete all consultations within 2 hours, but occasionally delays may occur due to incomplete medical data, technical difficulties, or high patient volume, as was the case during your visit. Please know that we are committed to providing timely care and are continuously working to improve our processes to better manage these occasional delays. We truly value your feedback and would appreciate the opportunity to regain your trust. If there’s anything further we can assist with, please don’t hesitate to reach out directly. Thank you for your understanding, and we hope to serve you better in the future.

Response from CallonDocNov 28, 2024

Hello Kathy. This is Saum Y from medical support team. Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered with applying the promo code for your follow-up visit. It appears there may have been an error with the code application process. Our support team did attempt to assist you with applying the promo code, but unfortunately, we were unable to connect further before the new visit was submitted. To resolve this, we can still apply the promo code to your visit as advertised. I’ve sent you a message with the next steps to ensure this is corrected for you. We value your trust and are committed to making this right. Please don’t hesitate to reach out if you have any questions or need additional assistance. Thank you for giving us the opportunity to assist you.

Response from CallonDocNov 28, 2024

Hello Alex, This is Saum Y from the medical support team. Thank you for your feedback. We’re sorry to hear you felt the information provided was insufficient. When submitting an online consultation, the treatment plan is based on the details shared in the form you completed. After the visit, the medical provider includes notes and a diagnosis in the treatment plan, which is sent to you for review. This ensures you have all the necessary information about your condition and treatment. If you’re unable to locate the treatment plan or have further questions, please don’t hesitate to contact our support team. We’re here to help clarify anything you may need. Thank you for giving us the opportunity to assist you, and we hope to provide a better experience moving forward.