CallonDocReviews of callondoc.com

Response from CallonDocDec 29, 2024

Hello AJ, I’m Joyce, one of the medical staff here at Call-On-Doc. I’m very sorry to hear about your experience, and I understand your frustration. We strive to deliver prompt and efficient service, so it's disappointing to hear that we fell short of your expectations this time. We tried looking up your account based on the details provided, but we were unable to locate it. To assist you further, please reach out to us via our messaging board here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We’ll make this a priority and do everything we can to resolve your issue. Your satisfaction is very important to us, and we hope for the opportunity to serve you better in the future.

Response from CallonDocDec 28, 2024

Hello Elissa, Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the duplicate request and the delay in receiving your prescription. We’ve reviewed your concern and have escalated it to our billing team, who are processing your refund for the duplicate submission. We made several attempts to reach you to address the issue directly, but unfortunately, we were unable to connect. We appreciate your patience, and we’re committed to ensuring your experience improves moving forward. If you have any further questions or need assistance, please don’t hesitate to contact us. Thank you again for bringing this to our attention.

Response from CallonDocJan 7, 2025

Hello Anthony, I apologize for any inconvenience you've experienced regarding the delay in filling your prescription. Due to the overflow of consultations from the holiday season, I completely understand how frustrating it can be to be without medication. I would be more than happy to thoroughly investigate your concerns. Unfortunately, I wasn't able to pull up your chart from your Trustpilot account. Please send me a message through your patient dashboard, and I will personally address your concern. My name is Rachel. Alternatively, you can also send a secure email to [email protected] with all your pertinent information. Again, I apologize on behalf of the team. Allow me to step in and resolve this matter for you. You may message us on your Call-On-Doc dashboard using the link below: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages).

Response from CallonDocDec 25, 2024

Hello Rob, I'm Joyce, one of the medical staff here at Call-On-Doc. We’re sorry to hear about your recent experience, and we understand your frustration. We always aim to provide quick and efficient service, and we apologize if we fell short of your expectations. We tried looking up your account based on the information provided but couldn't locate it. Please feel free to reach out to us directly via the messaging board so we can address your concerns and review your case in detail. You can access it here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Your satisfaction is very important to us, and we'd appreciate the opportunity to make this right. We hope to have the chance to serve you better in the future.

Response from CallonDocDec 23, 2024

Hello Brandon, This is Gervin, I am one of the support staff here at Call-On-Doc. I tried calling earlier to follow up on the feedback you left for us via Google and Trust Pilot. Regrettably, I was directed to your voicemail. First, I would like to sincerely apologize on behalf of our team for any inconvenience you may have experienced during your recent visit with us. We genuinely care about our patient’s experiences and strive to ensure everyone receives the best possible care. Please know that we take feedback seriously as it also helps us improve our service. Additionally, I have sent you an update through the help desk in your Call-On-Doc account. To access the help desk, please click/use this link https://www.callondoc.com/en/chat-supports to securely log in to your patient dashboard then click the MESSAGES tab. Again, we are truly sorry for the inconvenience this may have caused you. I hope everything is now resolved to your satisfaction. If you have any questions or are in need of further assistance. Please do not hesitate to let us know. Thank you once again for your time and for being a valued patient of Call-on-doc! Happy holidays!

Response from CallonDocDec 23, 2024

Hello Tanya, Thank you for your feedback. This is Marie, a support staff member at Call-On-Doc. While we strive to complete all consultations within 2 hours, occasional delays may occur due to incomplete medical information, technical issues, or high patient volume. Please rest assured that we are committed to providing timely care and are actively working to improve our processes to minimize such delays in the future. We sincerely apologize for any inconvenience this may have caused and truly value your input. If you have any further questions or need assistance, please don’t hesitate to contact us directly. We appreciate the opportunity to serve you and look forward to ensuring a better experience moving forward. Thank you for your understanding.

Response from CallonDocDec 22, 2024

Hello Trish, I am Rachel, one of the medical staff here at Call-On-Doc. I apologize for any inconvenience you've experienced regarding the issue with your prescription. I would be more than happy to thoroughly investigate your concerns. Unfortunately, I wasn't able to pull up your chart from your Trustpilot account. Please send me a message through your patient dashboard, and I will personally address your concern. Alternatively, you can also send a secure email to [email protected] with all your pertinent information. Again, I apologize on behalf of the team. Allow me to step in and resolve this matter for you. You may message us on your Call-On-Doc dashboard using the link below: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages).

Response from CallonDocDec 21, 2024

Hello Brandy, This is Rachel, the assistant supervisor you spoke with over the phone. Thank you for answering my call and I sincerely apologize for the inconvenience. To clarify, telehealth consultations can occur in two ways: synchronous (where you speak with a provider in real-time, like over the phone or via video call) or asynchronous (where you fill out a form, and the provider reviews your information before prescribing treatment). Our service is typically asynchronous, meaning the provider assesses your submitted details and prescribes treatment based on your medical history, without the need for direct communication. This is a common telehealth practice designed for efficient and timely care. Additionally, your form has been sent to our billing department for a refund review. Please note that our billing department is out of the office on weekends. They will update you once they return. Let us know if you have any further questions or concerns.