CallonDocReviews of callondoc.com

Response from CallonDocJan 7, 2025

Hello Tanya, I am Rachel, one of the medical staff here at Call-On-Doc. Thank you for your feedback, and I sincerely apologize for the inconvenience you've experienced. We completely understand how frustrating it can be when there are delays in receiving care, especially during times when you’re not feeling well. Unfortunately, we were unable to locate your account based on the Trustpilot name provided. To help resolve this matter as quickly as possible, please reach out to us via the messaging board in your patient dashboard. We apologize for the delay in responses, which was due to the high volume of patients during the holiday season. We hope to regain your trust in the future

Response from CallonDocDec 29, 2024

Hello Ashley, I am Rachel, one of the medical staff here at Call-On-Doc. I attempted to contact you by phone but was directed to your voicemail. We sincerely apologize for any inconvenience you may have experienced due to the recent delay in our service. We have been experiencing an unusually high volume of patients recently due to the busy holiday season. We understand the importance of your time and the need for prompt service. Please accept our heartfelt apologies for any delays that may have caused frustration or inconvenience. Our team is working diligently to manage the increased number of consultations and ensure that we address each consultation promptly while maintaining the high standards of care you expect from us. We see that our medical provider has sent your medication to your preferred pharmacy. You may contact the pharmacy to schedule a pickup. Feel free to reach out to us if you have any other questions or concerns.

Response from CallonDocDec 29, 2024

Hello Andrew, I am Rachel, one of the medical staff here at Call-On-Doc. We sincerely apologize for any inconvenience caused by the recent delay in our service. Due to the busy holiday season, we have been experiencing an unusually high volume of patients. Our medical provider has sent your prescription to the pharmacy, and you may contact them to schedule a pickup. Please let us know if you have any questions or concerns.

Response from CallonDocJan 10, 2025

Hello Ben, I’m Rachel, one of the medical staff here at Call-On-Doc. I attempted to contact you via phone but was routed to your voicemail. Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the recent delays in our turnaround times. Despite our best efforts to expedite the process, maintaining our high standards of care and service has resulted in longer-than-usual delays. I’ve also sent you a message on your Call-On-Doc dashboard regarding this matter. We truly value your feedback, and I apologize once again for the inconvenience. We are committed to ensuring you receive the best care moving forward. Please don’t hesitate to reach out if you have any further concerns or questions.

Response from CallonDocJan 7, 2025

Hello Laura, I am Rachel, one of the medical assistants here in Call-On-Doc. Thank you for your feedback, and I sincerely apologize for the inconvenience you've experienced. I completely understand how frustrating it can be to wait for treatment when you're not feeling well, especially with the expectations set by our service. The delay you experienced was due to the high volume of patients during the holiday season, which unfortunately caused delays in processing and responding to requests. We understand the importance of timely care, and we're actively working to improve our response times. Upon checking, I can confirm that a refund has been processed for your visit. We truly appreciate your patience, and I apologize again for the frustration this situation has caused. If you have any further concerns or need assistance, please don’t hesitate to reach out to us via the messaging board in your patient dashboard.

Response from CallonDocJan 7, 2025

Hello Wendy, I am Rachel, one of the medical staff here at Call-On-Doc Thank you for your feedback, and I sincerely apologize for the delay in your service. I understand how frustrating it can be to wait longer than expected and not receive timely responses. Due to the overflow of consultations during the holiday season, there have been some delays, but we are working hard to address all concerns. Unfortunately, we were unable to locate your account based on the Trustpilot name provided. To assist you further and resolve this matter, please reach out to us via your patient dashboard's messaging board. Again, I apologize for the inconvenience, and we look forward to hearing from you.

Response from CallonDocJan 7, 2025

Hello Andrea, Thank you for your feedback, and I sincerely apologize for the delay and lack of communication you’ve experienced. I want to assure you that we are definitely not a scam, and we take every concern seriously. Unfortunately, we were unable to locate your account based on the Trustpilot name you provided. To help us resolve this matter as quickly as possible, please reach out to us via your patient dashboard's messaging board. My name is Rachel, and I will personally assist you with any questions or concerns regarding your order. Thank you for your patience, and I look forward to assisting you further.

Response from CallonDocDec 29, 2024

Hello Tiffany, My name is Joyce, and I am a medical support staff here at CallOnDoc. I deeply apologize for the delay and any frustration this has caused you. I understand how important it is to receive timely service, and I’m truly sorry we fell short. Our team has already reached out to you via the messaging board, and your prescription has been sent to the pharmacy. We genuinely value your trust and hope for another opportunity to serve you better in the future.