CallonDocReviews of callondoc.com

Response from CallonDocJan 7, 2025

Hello Shelby, Thank you for your feedback, and I sincerely apologize for the delay and lack of response to your consultation. I understand how disappointing it must be to wait for a prescription, especially when you provided detailed information and expected prompt service. Unfortunately, we were unable to locate your account using the Trustpilot name provided. If you still need assistance, please reach out to us through the messaging board in your patient dashboard, and I will personally ensure that your request is handled as quickly as possible, including processing a refund if needed. We deeply regret the inconvenience caused and hope to regain your trust in the future.

Response from CallonDocJan 10, 2025

Hello Dražen, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the recent delays in our turnaround times. Despite our best efforts to expedite the process, maintaining our high standards of care and service has resulted in longer-than-usual delays. We truly value your feedback, and I apologize once again for the inconvenience. We are committed to ensuring you receive the best care moving forward. Please don’t hesitate to reach out if you have any further concerns or questions.

Response from CallonDocJan 7, 2025

Hello Jules, I am Rachel, one of the medical staff here at Call-On-Doc. Thank you for sharing your experience, and I deeply apologize for the frustration and inconvenience this has caused you. I completely understand how critical it is to receive your medication in a timely manner, especially when you’ve already taken the steps to ensure everything is in order. I’m really sorry for the delay in processing your prescription refill. Unfortunately, we’ve been experiencing a high volume of requests, and this has caused longer-than-expected wait times. I can see how receiving repeated canned replies without a resolution would be very frustrating. I sincerely apologize that we missed the mark here. At this time, we’re unable to locate your account using the Trustpilot name provided. If you still need assistance, I kindly ask that you reach out to us through the messaging board in your patient dashboard, and I will personally ensure your request is prioritized and that we resolve this matter for you. Once again, I apologize for the inconvenience and the delay. We value your trust and hope to regain it moving forward.

Response from CallonDocJan 7, 2025

Hello, I am Rachel, one of the medical staff here at Call-On-Doc. Thank you for your feedback, and I sincerely apologize for the delay in processing your refill request. I understand how frustrating it can be when you're waiting for a prescription, especially when you expect timely service. Unfortunately, we were unable to locate your account using the Trustpilot name provided. If you still need assistance, please reach out to us via the messaging board in your patient dashboard, and I will personally prioritize your request to ensure it’s handled as soon as possible. Again, I sincerely apologize for the inconvenience, and we hope to regain your trust in the future.

Response from CallonDocJan 10, 2025

Hello Christie, I am Rachel, one of the medical staff here at Call-On-Doc. We came across your negative review via Trustpilot. Thank you for taking the time to share your feedback with us. We tried reaching out by phone to personally apologize and see if there’s anything else we can assist you with, but unfortunately, we were unable to get through. If there’s anything we can assist you, we’d be happy to discuss it with you. Should you prefer a specific time for a call, please let us know, and we’ll do our best to accommodate your schedule. I’ve also sent you a message on your Call-On-Doc dashboard regarding this matter. We truly value your feedback, and I apologize once again for the inconvenience. We are committed to ensuring you receive the best care moving forward. Please don’t hesitate to reach out if you have any further concerns or questions.

Response from CallonDocJan 7, 2025

Hello, I am Rachel, one of the medical staff here in Call-On-Doc. Thank you for your feedback, and I sincerely apologize for the inconvenience you’ve experienced. I completely understand the frustration of waiting for a prescription, especially when your son is in pain. The delay you’ve experienced is due to the high volume of consultations during the holiday season, and we regret that we were not able to meet the expected timeline. I also apologize for the lack of replies to your messages. We strive to ensure that all concerns are addressed promptly, and we clearly missed the mark in this case. Unfortunately, we were unable to locate your account using the Trustpilot name provided. If you still need assistance, please reach out to us via the messaging board in your patient dashboard. Again, I sincerely apologize for the inconvenience, and we appreciate your understanding. We hope to regain your trust in the future.

Response from CallonDocJan 10, 2025

Hello Noah, I am Rachel, one of the medical staff here at Call-On-Doc. We came across your negative review via Trustpilot. Thank you for taking the time to share your feedback with us. We tried reaching out by phone to personally apologize and see if there’s anything else we can assist you with, but unfortunately, we were unable to get through. If there’s anything we can assist you, we’d be happy to discuss it with you. Should you prefer a specific time for a call, please let us know, and we’ll do our best to accommodate your schedule. I’ve also sent you a message on your Call-On-Doc dashboard regarding this matter. We truly value your feedback, and I apologize once again for the inconvenience. We are committed to ensuring you receive the best care moving forward. Please don’t hesitate to reach out if you have any further concerns or questions.

Response from CallonDocJan 10, 2025

Hello Ajay, I’m Rachel, part of the medical staff here at Call-On-Doc. Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the recent delays in our turnaround times. While we’ve made every effort to expedite the process, our commitment to maintaining high standards of care and service has led to longer-than-usual wait times. I’ve also sent you a message on your Call-On-Doc dashboard regarding this. We truly appreciate your feedback, and I apologize once again for the delay. We're committed to providing the best care moving forward. If you have any other questions or concerns, please feel free to reach out.