CallonDocReviews of callondoc.com

Response from CallonDocApr 26, 2025

Hello, This is Joyce, one of the support staff here at Call-On-Doc. We sincerely apologize for the delay you experienced after submitting your request on December 29th. That period was marked by an exceptionally high volume of patient cases, which unfortunately impacted our response time. We completely understand your concern—especially when you’ve reached out multiple times without a reply—and we assure you that we take this seriously. We’ve since followed up with you via the messaging board to ensure your concerns are addressed. If you still need assistance with your treatment plan or prescription, please reply to us there so we can help resolve this as quickly as possible. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your feedback—it helps us do better.

Response from CallonDocApr 13, 2025

Hello Pilar, This is Joyce, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet expectations. While we strive to provide timely care, the delay you experienced was due to the unusually high volume of patients during the holiday period earlier this year, and we understand how frustrating that must have been. We’d like to assure you that a refund has already been issued for you and we have already reached out to you through the messaging board to address your concerns. If you need further assistance, please don’t hesitate to continue the conversation there. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we appreciate the opportunity to improve.

Response from CallonDocApr 26, 2025

Hello, This is Joyce, one of the support staff here at Call-On-Doc. I’m truly sorry to hear about your experience. Being advised to go to the hospital without receiving a call or proper follow-up can be frustrating, especially when you're hoping for more direct support. December was one of our busiest times due to high patient volume, but we acknowledge that this shouldn’t have affected communication or clarity regarding charges. We’ve reached out to you through the messaging board to further discuss your concern, including your request about billing. Please feel free to respond there so we can assist you directly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your feedback—it helps us do better.

Response from CallonDocJan 7, 2025

Hello Patricia, I am Rachel, one of the medical staff here from Call-On-Doc. Thank you for sharing your experience, and I sincerely apologize for the delay in responding to your son's visit request. I understand how frustrating it is to wait for treatment, and I'm truly sorry for the lack of communication. Unfortunately, we are unable to locate your account using the Trustpilot name provided. If you still need assistance, please reach out to us via the messaging board in your patient dashboard, and we will prioritize addressing your concerns. We deeply regret the inconvenience this has caused, and we hope to regain your trust in the future.

Response from CallonDocApr 13, 2025

Hello Ryan, This is Joyce, one of the support staff at Call-On-Doc. We sincerely regret that your experience did not meet expectations. While we strive to provide timely care, prescription processing times can sometimes be affected by factors such as pharmacy verification, medication review, and high patient volume—especially during the holidays, as you experienced. We understand your frustration and have already reached out to you through the messaging board to address your concerns. If you need further assistance, please don’t hesitate to continue the conversation there. https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we appreciate the opportunity to improve.

Response from CallonDocApr 26, 2025

Hello, This is Joyce, one of the support staff here at Call-On-Doc. We’re very sorry to hear that your medication wasn’t called in as expected and that your message went unanswered. We understand how upsetting it is to feel unwell and not receive the timely support you deserve. Around the time your review was submitted, we were experiencing unusually high patient volume, which may have contributed to the delay in follow-up and prescription processing. Please know that we’ve reached out to you via the messaging board to help resolve this. If you still need assistance, we encourage you to continue the conversation there. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your feedback—it helps us do better.

Response from CallonDocApr 26, 2025

Hello, This is Joyce, one of the support staff here at Call-On-Doc. We’re truly sorry for the delay you experienced back in December. That month, we encountered an unusually high patient volume, which unfortunately impacted our usual turnaround times. While we strive to provide timely care, these surges can affect provider response and pharmacy coordination. We understand how frustrating it must have been to wait without a resolution and regret that you had to seek help elsewhere. We’ve since reached out to you via the messaging board to address your concerns. Please don’t hesitate to reply there if you still need assistance. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your feedback—it helps us do better.

Response from CallonDocFeb 7, 2025

Hello, This is Kaye, one of the medical staff members at Call-On-Doc. We truly appreciate you taking the time to share your feedback, and I sincerely apologize for any frustration or inconvenience you’ve experienced. Your concerns are very important to us, and I want to assure you that we are here to help. I’d like to inform you that your prescription has been sent and confirmed as received by the pharmacy. If you need any further assistance or have any questions, please don’t hesitate to reach out. You can contact us via our secure messaging board here: Call-On-Doc Messaging Board (My Account > My Profile > Messages). Your feedback is invaluable to us, and we are committed to continuously improving our service to better meet your needs. Please know that we take your concerns seriously and will make this a priority. Thank you for your patience and for allowing us the opportunity to assist you.