CallonDocReviews of callondoc.com

Response from CallonDocFeb 8, 2025

Hello Kevin, I'm Kaye, one of the medical staffat Callondoc. We sincerely apologize for the delay and understand how painful and frustrating this experience must have been for you. Your health is our priority, and we never want our patients to feel unsupported, especially in urgent situations. We tried looking up your account based on the details provided, but we were unable to locate it. To assist you further, please reach out to us via our messaging board here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We’ll make this a priority and do everything we can to resolve your issue. Your satisfaction is very important to us, and we hope for the opportunity to serve you better in the future.

Response from CallonDocFeb 8, 2025

Hello Lauren, I'm Kaye,one of the medical staff at Callondoc. Thank you for your feedback, and I sincerely apologize for the delay and lack of communication you’ve experienced. I want to assure you that we are definitely not a scam, and we take every concern seriously. Unfortunately, we were unable to locate your account based on the Trustpilot name you provided. To help us resolve this matter as quickly as possible, please reach out to us via your patient dashboard's messaging board. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Thank you for your patience, and I look forward to assisting you further.

Response from CallonDocMay 1, 2025

Hello John, This is Joyce, one of the support staff here at Call-On-Doc. We're truly sorry for the delay you experienced, especially after being a loyal patient for over a year. We understand how critical it is to have uninterrupted access to high blood pressure medication, and we deeply regret the distress this caused, especially during the holidays. While we did experience an unusually high volume of patients last quarter, this is not the level of service we strive to provide. We've already reached out to you through the messaging board and are doing our best to assist you accordingly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your trust matters to us, and we genuinely appreciate your feedback as we work to prevent situations like this moving forward.

Response from CallonDocMay 3, 2025

Hello, This is Joyce, one of the support staff here at Call-On-Doc. We truly appreciate your patience and sincerely apologize for the lack of timely updates regarding your Semaglutide order. We understand how frustrating it must be to feel unheard, especially after placing your trust—and payment—with us. While holidays and high order volumes can impact processing time, we agree that proactive communication makes all the difference. We've reached out to you through the messaging board to provide an update and ensure your concerns are addressed moving forward. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your feedback. We’re taking this seriously and are committed to improving the support experience for all our patients.

Response from CallonDocJan 7, 2025

Hello, I am Rachel, one of the medical staff here at Call-On-Doc. Thank you for sharing your experience, and I sincerely apologize for the long delay in processing your request. I understand how frustrating this situation must have been, especially when you were in need of timely treatment. Due to the high volume of patients during the holiday season, we experienced significant delays, and I deeply regret that this affected your experience. Unfortunately, we are unable to locate your account using the Trustpilot name provided. If you still require assistance, please reach out to us via the messaging board in your patient dashboard, and we will prioritize addressing your concerns. We truly regret the inconvenience caused, and we hope to regain your trust in the future.

Response from CallonDocJan 7, 2025

Hello Dee, Thank you for your feedback, and I sincerely apologize for the lack of communication regarding your visit. We understand how important it is to receive timely updates, especially after payment has been processed. Due to the high volume of patients during the holiday season, we experienced delays in responding, and I deeply regret that this affected your experience. Unfortunately, we are unable to locate your account using the Trustpilot name provided. If you still need assistance or would like to proceed with your refund request, please reach out to us via the messaging board in your patient dashboard, and we will address your concerns promptly. We hope to regain your trust in the future.

Response from CallonDocMay 1, 2025

Hello, This is Joyce, one of the support staff here at Call-On-Doc. We’re sorry to hear that your experience didn’t meet expectations. While our goal is to respond to all patient communications within a few hours, delays can occur during Holidays and times of high patient volume. We truly regret any inconvenience this may have caused you. We understand how frustrating it can be when care feels delayed, especially after payment has been processed. Please know that we’ve reached out to you through the messaging board to help resolve any outstanding concerns and ensure your visit is properly addressed. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is appreciated, and we’re always working to improve communication and turnaround time for our patients.

Response from CallonDocApr 26, 2025

Hello, This is Joyce, one of the support staff here at Call-On-Doc. We’re very sorry to hear about your experience, especially when dealing with something as urgent and painful as a UTI. While we aim to process most prescriptions within 15–30 minutes, there are times, like during the high patient volume we experienced in late December, when delays unfortunately occur. We understand how frustrating it must have been to wait while in pain, and we regret that your expectations weren’t met. We’ve reached out to you via the messaging board to assist further and ensure your concerns are fully addressed. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your feedback, it helps us do better.