Callondoc.com can save you time and money, our platform is designed to make quality healthcare convenient to patients and improve doctor's access to patients 24/7!
CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
callondoc.com
Website
callondoc.com
Category
Clinics
Location
Dallas, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The site a lot of times is lacking making processing my visit in a timely manner.
Response from CallonDocMay 24, 2026
Hello,
This is Rosh, one of the support staff here at Call-On-Doc.
Thank you for your feedback. We sincerely apologize for the delays and inconvenience you experienced during your visit. We understand how frustrating it can be when the site does not process requests efficiently, and we appreciate you bringing this to our attention. We are committed to providing timely care, and we regret that we did not meet your expectations in this case.
We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here:
https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.
SH
Shaun
They're a mixed bag tbh
They're a mixed bag tbh. Sometimes the process is easy and you get what you need, treatment wise or with prescriptions. Other times you have to fight them for a refill for over two weeks on a script you've been on for 8 months (like GLP-1s). It's mind numbing how they have zero patience to read what you write some times, it's a critical part of any refill or medical exam imo- I sort of wonder if these providers are even native English speakers or what. It's honestly why I avoid walk in doctors, it's 100% the same so you cannot fault callOnDoc for that, it's just how the medical industry is these days. So, pay your $45 quartery membership like I do and hope for the best or fork over the $350 to a real walk in doctors office (each time) and hope for the best there as well. Either way most of these "medical professionals" don't' listen to people or do what you pay them for imo.
All that said, then these people are on top of their game, the service is great. A real good concept. But ffs when someone says they have been in treatment WITH YOUR COMPANY for almost a year- and have the proof in YOUR RECORDS, DO NOT try and start a new treatment w/ a new drug then drag feet.... just refill the damn prescription like the patient REQUESTED AND PAID FOR! It's easier and wastes so much less time!! Which means more profit for them and less headache for us as customers. Oof.... seems so easy right? Like making a cheeseburger, which is still so hard for some places to get right! Makes no sense.
Response from CallonDocMar 12, 2026
Hello Shaun,
My name is Kaye, one of the support staff at CallonDoc. Thank you for taking the time to share such detailed feedback about your experience. We truly appreciate hearing both the positive and challenging parts of your interaction with our service.
I’m very sorry to hear about the frustration you described, particularly regarding refill requests and feeling that your concerns may not have been fully acknowledged. Patient safety, health, and clear communication are always our top priorities, and we understand how important it is for patients to feel heard and supported during their care.
For privacy and security reasons, we are unable to discuss or confirm any specific medical information publicly. In general, treatment plans and prescription refills must be carefully reviewed by a licensed medical provider during each consultation. Even if a medication has been used previously, providers are required to reassess a patient’s current health information, symptoms, and medical history to ensure the treatment remains safe and appropriate before issuing a refill.
We also want to clarify that we take concerns about communication and the patient experience very seriously. Feedback like yours helps us identify opportunities to improve our processes and ensure that patients receive attentive and thorough care.
At the moment, we were unable to locate an account that clearly matches this review, so we would truly appreciate the opportunity to look into this further and assist you directly. If you’re open to it, please reach out to our support team through the patient portal so we can review the situation and help in any way we can:
https://www.callondoc.com/en/chat-supports
(My Account > My Profile > Messages)
Our team would be glad to review your experience with you and make sure your concerns are addressed appropriately.
Thank you again for sharing your thoughts and for recognizing the times when the service worked well for you. Your feedback is valuable and helps us continue improving the care experience for everyone.
BC
Brian C.
I don’t understand how it is so hard to…
I don’t understand how it is so hard to get a prescription refill. I originally signed up for the program, got my plan sent to me. I would think it would be simple to do a refill. Instead I had to put all the same info in again. And now I accidentally picked the wrong pharmacy. Why doesn’t it save my info?
Response from CallonDocMar 5, 2026
Hello Brian,
My name is Rosh, one of the support staff here at Call-on-Doc. We want to personally thank you for your feedback. We truly appreciate you taking the time to share your experience.
Please note that re-entering medical information is medically necessary to ensure accuracy and patient safety. Each consultation requires current health details, as your medical condition, medications, or allergies may have changed since your last visit. This helps our providers make the best and safest treatment decisions for you.
We see that your rx has been sent to the same pharmacy as last month, if you still need any assistance, please don’t hesitate to reach out. We’re always happy to help.
We understand it can be inconvenient and are continuously working on improving the process while maintaining compliance with medical and privacy standards.
Thank you for your understanding and for choosing CallonDoc.
JW
Jason W.
Took a while longer than the expected…
Took a while longer than the expected turnaround time, but was a simple interaction.
Response from CallonDocFeb 10, 2026
Hello Jason,
This is Rosh, one of the support staff here at Call-On-Doc.
We sincerely apologize for the delay you experienced and understand how frustrating it must have been to wait for your prescription. We are committed to providing timely care, and we regret that we did not meet your expectations in this case.
We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here:
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.
AW
Alyssa W.
A little difficult to navigate site
Site and app are a little difficult to navigate. Says my prescription and visit is complete, but have not seen my prescription sent over yet. My husband did the same visit with your company and he got his prescription within a few hours.
Response from CallonDocJan 3, 2026
Hello Alyssa,
My name is Kaye, one of the support staff here at Call-On-Doc.
We’re sorry to hear about the confusion and delay you experienced with your prescription. We completely understand how frustrating that can be.
Please know that our team is actively working to assist you and ensure everything is processed correctly. We also tried giving you a call but were unable to reach you.We also sent you a message via patient portal and waiting for your response
Your feedback is invaluable in helping us improve. We’re committed to maintaining the high standard of care you deserve and are continuously refining our processes to serve you more efficiently.
If you’d like to connect directly, please reach out via our patient portal (My Account > My Profile > Messages), and we’ll make sure your concerns are addressed as quickly as possible.
Thank you again for your patience and for giving us the opportunity to improve.
SE
sevenbluefalcon
Salesmen in Doctor Uniforms
CallonDoc is great as a concept and they can really save money if you have an issue that you feel you don't need a doctor appointment for.
However, they care more about money than the health of patients. Case in point, my prescription came with a side effect that really concerned me at first. When I mentioned this to the CallonDoc specialists, their first reaction was to start a new consultation which costed money, followed by another prescription. Spoiler, this second prescription did nothing.
I later found out I just had to stop taking the first prescription and the side effect went away.
Being the medical experts that they claim to be, the CallonDoc people should have alerted me first that the prescription could have been the culprit. Of course, they'll take advantage of every opportunity they can to get patients to pay them.
And you really have to fight for a refund and not let go. You'll likely have to thoroughly explain why the refund is warranted and deal with three or four physicians in the process.
Response from CallonDocOct 3, 2025
Hello sevenbluefalcon,
My name is Kaye, one of the support staff at CallonDoc. I’m truly sorry to hear about your experience and the frustration it caused. Our goal is always to support patients in a way that makes them feel cared for, not burdened, and I regret that this wasn’t the impression you received.
When patients report side effects, our providers aim to address them with safety in mind, and I understand how discouraging it must have felt when you didn’t get the guidance you were expecting. I also apologize if the process you went through felt difficult or overwhelming—your feedback helps us recognize where we need to improve.
I wasn’t able to locate your account based on the information provided here, but I’d like to personally make sure your concerns are addressed. Please reach out to us through your patient portal (My Account > My Profile > Messages) or here:
🔗 https://www.callondoc.com/en/chat-supports
, so we can review your case in detail and provide further assistance.
We value your feedback and appreciate the opportunity to do better.
JK
Jeff K.
As advertised -except slow
As advertised except for the speed. Took the money. 12 hours later pending review. Sent message. Total 24 hours later sent follow up message. 28 total hours received reply saying requests like mine dealth with during the days. (Did not address skipping all of Wednesday) at 36 hours standing by.... my request was not urgent and I like the $ second time i have used them. First visit was slow but good 6 months ago
Response from CallonDocSep 23, 2025
Hello Jeff,
My name is Kaye, one of the support staff at CallonDoc. We truly appreciate you sharing your experience and for trusting us with your care more than once. I want to sincerely apologize for the delay you experienced. While most visits are completed within our 2-hour CST window, there are times when higher demand or timing outside of provider availability may extend the turnaround. I understand how frustrating it must have been to wait longer than expected, especially since you mentioned a similar experience before.
Your feedback is valuable and has been shared with our team so we can continue improving consistency in our service. Please know that we’re always here to assist and make sure you’re taken care of. If you ever encounter delays again, don’t hesitate to reach out through your patient portal (My Account > My Profile > Messages) so we can check on your visit promptly.
Thank you again for your patience and for giving us another opportunity to serve you.
ME
Melissa
Unnecessary Antibiotic Prescription w/Update on 9/7/26
If I could give 0 stars I would. Given the recent FDA and CDC chaos, my state now requires a prescription to get a Covid vaccine. I submitted a visit request and in the notes I explained that I wanted a prescription for the covid vaccine due to a condition that puts me at increased risk. I specified what the condition is and what medications I am currently taking for that condition. And the CallOnDoc sent in a prescription for Amoxycillin?? Let's put aside the fact that's not at all what I requested, and the doctor clearly didn't bother to read any of the information I provided in the notes. Even if I had Covid or a cold or flu, Amoxycillin is an inappropriate and unnecessary treatment. Prescribing unnecessary antibiotics is exactly what leads to antibiotic resistant bactreria!
Update: 9/7/2025 After sending a couple of messages through the CallonDoc portal about the issues I described above, it was elevated and reviewed without requiring an additional visit. I did need to provide additional information on my condition which I was happy to do. A new treatment plan was sent yesterday with a prescription for the Covid vaccine. I appreciate that CallOnDoc was responsive to messages and ultimately resolved my concerns.
Response from CallonDocSep 9, 2025
Hi Melissa,
My name is Kaye, one of the support staff at CallonDoc. I’m truly sorry for the frustration and confusion caused by the initial prescription — we completely understand how concerning it can be when a prescription doesn’t match what you requested, especially given the importance of your medical condition.
We’re relieved to hear that after sending a few messages through the portal, your concern was promptly reviewed and the correct treatment plan, including the COVID vaccine prescription, was provided. We really appreciate your patience and willingness to provide additional information, which helped us resolve this quickly.
Your feedback is important and helps us improve our processes to ensure each patient’s notes and requests are carefully reviewed. If there’s anything more we can do, please feel free to reach out through the patient portal (My Account > My Profile > Messages).
Thank you again for giving us the opportunity to address this — we’re glad we could get things sorted for you.
