CallonDocReviews of callondoc.com

Response from CallonDocOct 7, 2025

Hello Fd, My name is Kaye, one of the support staff at CallonDoc. I’m truly sorry to hear about your experience and understand how stressful it must have been to wait several hours for an inhaler, especially when you needed it urgently. We reached out to request additional information so we could review your visit, but we haven’t received a response yet and were unable to locate your details based on the information provided here. At your earliest convenience, please message us through your patient portal (My Account > My Profile > Messages) so we can verify your account and look into what happened with your prescription. Your safety and satisfaction are very important to us, and we’d like the opportunity to make this right. Warm regards, Kaye Support Staff – CallonDoc https://www.callondoc.com/en/chat-supports

Response from CallonDocSep 23, 2025

Hello Lisa, My name is Kaye, one of the support staff at CallonDoc. I’m truly sorry to hear about the challenges you faced with your prescription and the difficulties at the pharmacy. I understand how frustrating it can feel when you’re left paying out of pocket and still unable to get the medication you need. UPDATE: We sent you a follow-up message through your patient portal, but we haven’t heard back yet. We hope this means your concern has been resolved. If not, please know we’re here and happy to assist further. We’d still love the opportunity to make this right. Please log in to your secure messaging board and reach out to us directly here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your care and satisfaction are very important to us, and your feedback helps us continue improving. We hope to hear back from you soon so we can better assist.

Response from CallonDocSep 18, 2025

Hello Kristen, This is Joyce, one of the support staff here at Call-On-Doc. We sincerely apologize for the frustration you experienced with both the prescription delay and the technical difficulties on our website and app. We understand how inconvenient it was to make an additional trip to the pharmacy, and we also recognize the challenges you described with the intake form and customer service response times. This is certainly not the experience we want for our patients. Please know that we have reviewed your case, confirmed the missing prescription was sent, and shared your feedback with our clinical and technical teams so we can improve both the timeliness of care and the overall user experience. If you need any further assistance, we encourage you to continue the conversation securely through your patient portal so we can support you directly: 
🔗 My Account > My Profile > Messages Your feedback is very important to us, and we truly appreciate the opportunity to make improvements moving forward.

Response from CallonDocSep 18, 2025

Hello Kristen, This is Joyce, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet expectations. While we strive to provide timely care, prescription processing times can sometimes be affected by necessary safety steps such as pharmacy verification, review of medical history, or provider assessment to ensure the treatment is both safe and appropriate. We understand how frustrating delays can be, especially when waiting on important medications. We have already reached out to you through your secure messaging board to address your concerns directly. If you need further assistance, please don’t hesitate to continue the conversation there: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we truly appreciate the opportunity to improve.

Response from CallonDocSep 18, 2025

Hello, This is Joyce, one of the support staff here at Call-On-Doc. We sincerely apologize for any inconvenience you experienced. This is certainly not the type of experience we want for our patients, and we’d like to investigate further to make sure you receive the support you need. We attempted to locate your account based on the information provided but were unable to find it in our system. To help us review your concern properly, please reach out to us directly through your secure messaging board, which you can access here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and your feedback helps us identify ways to improve. We truly appreciate the opportunity to make this right and hope to serve you better in the future.

Response from CallonDocMay 23, 2025

Hi Frank, I'm Angelique, part of the support team at Call-On-Doc. Thank you for your feedback—we truly appreciate it. We’re sorry for any inconvenience this process may have caused and understand the importance of a smooth experience. We recognize that repetitive steps can feel frustrating, especially when seeking efficient care. Telehealth providers strive to streamline processes while ensuring safety and compliance, particularly for pediatric care. For minor patients, guardian identification is a necessary step to protect their well-being and ensure proper authorization for medical services. While this process may seem redundant, it plays an important role in safeguarding both the child and their access to care. We made every effort to locate your account using the details available but were unable to find it in our system. To assist you as quickly as possible, we kindly ask that you reach out to us directly through our messaging board here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience truly matters to us, and your feedback helps us continuously improve. We appreciate the opportunity to support you and hope to serve you better in the future!

Response from CallonDocApr 16, 2025

Hello Suzanne, This is Kaye, one of the support team members here at Call-On-Doc. I’m truly sorry to hear about the delay with your prescription refills and understand how frustrating this must have been—especially when you count on us for timely care. You signed up for a seamless process, and we clearly fell short of that with the missed third prescription. That’s not the experience we want for our patients. We’ve already reached out to you through your secure messaging board and are actively working to resolve this. If you haven’t seen our message yet, you can view it by logging into your account here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Please know your feedback is important to us. It helps us improve, and we appreciate you bringing this to our attention. If there’s anything else we can do to make this right, just let us know—we're here for you.

Response from CallonDocMar 19, 2025

Hello Miz, I’m Kaye, one of the medical staff here at Call-On-Doc. I’m truly sorry for the frustrating experience you had. I understand how urgent your situation is, and I regret that our platform didn’t meet your expectations. We should have made it clearer upfront that we currently do not have licensed medical providers in Alabama., and I sincerely apologize for the time and effort you spent filling out the form. I also understand how frustrating it must have been dealing with past pharmacy issues—we know how important it is to get your medication without unnecessary delays. We attempted to look up your account based on the Trustpilot name provided but were unable to locate it. To assist you as quickly as possible, please reach out to us through our secure messaging board: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Your feedback is invaluable, and we’re actively working to improve our system to prevent these issues in the future. I truly hope you’re able to get the care you need soon and wish you a smooth recovery.