CallonDocReviews of callondoc.com

Response from CallonDocAug 19, 2026

Hi Kent, My name is Rosh, one of the support staff here at Call-on-Doc. We’re truly sorry for the frustration and disappointment you’ve experienced. We understand how upsetting it is to expect a prescription to be sent to your pharmacy and then not receive a clear explanation or timely update. After reviewing your case, the medical provider requested laboratory testing before prescribing the medication. These tests are needed to help assess your current health status and determine whether the requested medication is appropriate and safe for you. We understand that this may not have been clearly communicated to you, and we apologize for the lack of timely clarification. We have forwarded your concern to our medical provider for further review and clarification regarding the lab requirements and your prescription request. We’re sorry that the delay and lack of communication made you feel that your time and money were wasted. We appreciate your patience while we work to clarify this with the medical team.

Response from CallonDocAug 17, 2026

Hello Richard, My name is Marvin, and I’m an Medical Assistant at Call-On-Doc We sincerely apologize for the the inconvenience that you have experienced. We are committed to providing timely care, and we regret that we did not meet your expectations in this case. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDocAug 19, 2026

Hello SH, This is kaye one of the support staff at Callondoc. Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration, particularly regarding the medication prescribed and the changes you’ve encountered with our prescription options. Because treatment decisions, including whether a different antibiotic may be appropriate, need to be based on the patient’s specific symptoms and medical history, our providers may recommend completing the prescribed treatment or reassessing the condition before making a change. We understand, however, how concerning it can be when you are not feeling better after several days of treatment, and we regret that our communication did not leave you feeling properly supported. We were unable to locate your account using the information available through this review. We would appreciate the opportunity to review your visit and concerns directly and make sure they are addressed appropriately. Please contact our support team through our messaging board: 🔗 https://www.callondoc.com/en/chat-supports My Account > My Profile > Messages We also requested more information so we can review your concer accordingly. We value your feedback and would appreciate the opportunity to review what happened and work toward a better experience.

Response from CallonDocAug 15, 2026

Hello Ashley, My name is Kaye, one of the support staff here at Call-On-Doc. We’re sorry to hear about your experience and understand how frustrating it can be when a response takes longer than expected. We strive to complete consultations within 2 hours, though turnaround times may occasionally be extended due to incomplete medical information, technical issues, or periods of high patient volume. Our team is doing its best to address each concern as promptly as possible. We attempted to locate your account using the information available to us but were unable to identify it. To allow us to review your concern and assist you further, please reach out to our support team through our messaging board: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience.

Response from CallonDocAug 12, 2026

Hi Ronald, My name is Rosh, one of the support staff here at Call-on-Doc. We take the privacy and security of patient information very seriously and understand the importance of addressing concerns like yours. We recommend reviewing any official communications you may have received regarding your account or personal information and contacting our support team directly if you have a specific privacy or security concern that you would like us to investigate. At this time, we have not received any communication from our internal team indicating that Call-On-Doc has experienced a data breach. We take the privacy and security of our patients' information very seriously and maintain safeguards in accordance with HIPAA regulations to help protect your medical records. We can assure you that your data is secure and will only be accessible to authorized personnel. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We’re sorry for the concern and uncertainty this situation may have caused, and we appreciate you bringing your feedback to our attention.

Response from CallonDocAug 11, 2026

Hello Katie, This is Kaye, one of the support staff here at Call-On-Doc. We’re sorry to hear that your experience did not meet your expectations, particularly regarding your concerns about fees and pricing. We have requested additional information so we can locate your account and review your concerns more thoroughly. We also recommend reaching out to us directly through our messaging board, which allows our support team to assist you privately: Call-On-Doc Support Messaging (My Account > My Profile > Messages) Your feedback is important to us, and we appreciate the opportunity to look into this matter and address your concerns.

Response from CallonDocAug 9, 2026

Hello, This is Rosh, one of the support staff here at Call-On-Doc. We’re truly sorry that your experience with us left you feeling this frustrated and disappointed. We understand how stressful it can be to wait for a medication refill, especially when you’re already reaching out because you need timely support. We also apologize that you had to contact us multiple times and that our responses felt robotic or impersonal. You deserve to feel heard and supported when reaching out about your health concerns, not like you’re receiving a generic response. We’re also sorry that you felt the service you received did not justify the amount you were charged. Your feedback is important to us, and we’ve documented your concerns regarding the refill delays, repeated contacts, communication, and service charges so they can be reviewed by the appropriate team. We genuinely appreciate you taking the time to let us know where we fell short. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDocAug 11, 2026

Hello Nick, My name is Marvin, and I’m an Medical Assistant at Call-On-Doc We sincerely apologize for the the inconvenience that you have experienced. We are committed to providing timely care, and we regret that we did not meet your expectations in this case. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.