CallonDocReviews of callondoc.com

Response from CallonDocMay 17, 2025

Hello Jim, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet your expectations, especially regarding the timing of your prescription and the delay in our responses. We understand how important it is to receive care quickly when you're feeling unwell, and we apologize for any added frustration this caused. During periods of high patient volume and seasonal demand, turnaround times can sometimes be longer than usual. Please know your concerns are important to us, and we want to ensure they are fully addressed. We’ve reached out to you through the messaging board in your account to provide further assistance. If you still need help or have any questions, please continue the conversation there so we can resolve this promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your feedback—it helps us improve and serve you better.

Response from CallonDocMay 17, 2025

Hello Bailey, This is Kaye, one of the support staff here at Call-On-Doc. We’re truly sorry to hear about your recent experience and understand how frustrating it must have been to wait without clear updates—especially when you needed medication promptly. This is not the smooth and supportive service we aim to provide, and we regret the inconvenience it caused. While high patient volume can sometimes lead to delays, we recognize that timely communication is just as important. We’ve reviewed your case and can confirm that your visit was completed and the prescription was sent back in December.Also, one of our staff sent an update same day the Rx was sent. We hope you were eventually able to pick it up without further issue. We've also reached out to you through the messaging board in your account to assist further. If you still need support or have questions, please continue the conversation there so we can help promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your feedback—it helps us make meaningful improvements to better serve you and others in the future.

Response from CallonDocMay 18, 2025

Hello Zachary, This is Joyce, one of the support staff here at Call-On-Doc. We’re truly sorry to hear about your experience and the delay you encountered when seeking care in December last year. While we aim to provide prescriptions within 15 minutes whenever possible, turnaround times may be affected during periods of high volume, especially around holidays and year-end dates when demand is at its peak. We understand how frustrating this must have been, especially after upfront payment. Please know that we’ve reached out via the messaging board to assist and ensure your concerns are fully addressed. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is important to us, and we appreciate you giving us the opportunity to improve.

Response from CallonDocJan 7, 2025

Hello, I am Rachel, one of the medical staff here at Call-On-Doc. Thank you for your feedback, and I truly apologize for the frustration and delay you have experienced with your prescription. We understand how important it is to receive timely care, especially when dealing with a health concern. Due to the high volume of patients during the holiday season, our processing times have been slower than advertised. I regret any confusion or inconvenience this has caused. Unfortunately, we were unable to locate your account using your Trustpilot name. If you still need assistance, please reach out to us via the messaging board in your patient dashboard, and we will do our best to resolve your issue promptly. We value your experience and hope to regain your trust in the future.

Response from CallonDocJan 7, 2025

Hello, I am Rachel, one of the medical staff here at Call-On-Doc. Thank you for reaching out, and I sincerely apologize for the delay in processing your prescription. I completely understand your frustration, especially when your son is in pain and awaiting treatment. Due to the high volume of patients during the holiday season, we have experienced delays in processing some requests. Unfortunately, I am unable to locate your account using the Trustpilot name provided. If you still require assistance, please reach out to us through the messaging board in your patient dashboard, and we will address your concern as quickly as possible. We truly regret the inconvenience this has caused and hope to regain your trust in the future.

Response from CallonDocMay 3, 2025

Hello Tamara, This is Joyce, support staff at Call-On-Doc. We sincerely apologize for the delay and the lack of communication you experienced during your visit with us last year. It is absolutely not our intention to ignore or neglect our patients, and we understand how distressing it can be to feel unheard, especially when you’re not feeling well. Unfortunately, we encountered unusually high patient volume during that period due to Holidays, which impacted our response times. Please know that your visit has already been refunded in full. We also want to reassure you that we’ve taken note of your request and will not be reaching out again to avoid any further frustration on your end. Your feedback has been escalated internally so we can continue improving our service and response time, especially during high-volume periods. If there’s anything else we can do to support you, please don’t hesitate to reach out through your account’s messaging board: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We truly regret losing your trust and appreciate you bringing these concerns to our attention.

Response from CallonDocMay 3, 2025

Hello Ashley, This is Joyce, support staff at Call-On-Doc. I sincerely apologize for the delay you experienced with your prescription refill. Your frustration is completely understandable, especially since your treatment is essential to managing your health. The timing of your request coincided with the holiday season at the end of last year, which unfortunately contributed to processing delays across our pharmacy and support teams. I want to confirm that a full refund has already been issued. While occasional delays can happen, we acknowledge that better communication and faster updates could have made a significant difference. Your feedback has been shared with our team to ensure improvements are made, particularly during peak periods. If there’s anything else we can do to support you, please don’t hesitate to reach out through your account’s messaging board: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We truly regret losing your trust and appreciate you bringing these concerns to our attention.

Response from CallonDocMay 10, 2025

Hello Anna, This is Kaye, one of the support staff here at Call-On-Doc. We’re truly sorry to hear about your experience, especially while traveling and in need of timely care. We understand how frustrating delays can be, and we apologize for the lack of communication and follow-up on our part. While high patient volume can sometimes affect response times, we know that’s no excuse for leaving you feeling unheard. We’ve sent you a message through the secure portal and would like to help make things right. Please continue the conversation there so we can assist you directly and ensure your concerns are resolved. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is important, and we’re committed to doing better.