CallonDocReviews of callondoc.com

Response from CallonDocMay 8, 2025

Hello Sandra, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet expectations. We understand how upsetting it must be to feel that your concerns weren't addressed in a timely manner, and we apologize for any frustration caused. Please know that we are committed to improving both our response times and the clarity of our services. We’ve reviewed your case and understand that after your visit was completed, you still wished to cancel and receive a refund. Please note that the prescription that was initially sent has already been canceled following your request. We’ve also reached out to you through the messaging board to assist further. However, once a dispute is filed with your bank, we are unable to process a refund unless the dispute is canceled. This is a standard policy with most financial institutions. If you are willing to cancel the dispute and confirm that no further dispute will be filed, we can proceed with reviewing your refund request right away. For continued assistance, we kindly ask that you respond through your secure messaging board: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is important to us, and we appreciate the opportunity to resolve this with you.

Response from CallonDocFeb 8, 2025

Hello Julia, I sincerely apologize for the delays and lack of communication you’ve experienced with your refill request. This is absolutely not the level of service we strive to provide, and I understand how frustrating and concerning this must be for you. We tried looking up your account based on the details provided, but we were unable to locate it. To assist you further, please reach out to us via our messaging board here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We’ll make this a priority and do everything we can to resolve your issue. Your satisfaction is very important to us, and we hope for the opportunity to serve you better in the future.

Response from CallonDocFeb 8, 2025

Hello, I am Kaye, one of the medical staff here at Call-On-Doc. Thank you for your feedback, and I truly apologize for the frustration and delay you have experienced with your prescription. We understand how important it is to receive timely care, especially when dealing with a health concern. Due to the high volume of patients during the holiday season, our processing times have been slower than advertised. I regret any confusion or inconvenience this has caused. Unfortunately, we were unable to locate your account using your Trustpilot name Please reach out to us through our secure messaging board so we can assist you as soon as possible: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Your feedback is invaluable to us, and we are committed to improving our service. Please don’t hesitate to reach out so we can make this right.

Response from CallonDocMay 18, 2025

Hello Robert, This is Joyce, one of the support staff here at Call-On-Doc. We sincerely apologize for the delay and frustration you experienced during your consultation early this year. Your feedback was submitted shortly after the holiday period, and we unfortunately faced an unusually high volume of patient requests during that time, which did affect our response and processing times. We understand how disappointing this must have been, especially since you were expecting timely care. Please know that we’ve since followed up through the messaging board to address your concern directly and assist with any remaining issues, including your refund request if applicable. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your honest feedback, it helps us identify where we fell short and what we can do to prevent this from happening again.

Response from CallonDocMay 17, 2025

Hello Paul, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet your expectations, especially regarding the promised turnaround time. We understand how important timely care is, and we’re sorry for any inconvenience the delay caused. We’ve reviewed your case and can confirm that your visit was completed in early January, and your prescription was sent to your pharmacy at that time. We hope you have since received your medication without any issues. While we strive to provide care as quickly as possible, turnaround times can sometimes be affected by higher patient volume. Please know we are continually working to improve our response times and ensure a better experience for all patients. We’ve also reached out to you through the messaging board in your account to assist further and address any outstanding concerns. If you still need assistance, please continue the conversation there so we can resolve this promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we appreciate the opportunity to improve.

Response from CallonDocMay 17, 2025

Hello Jeff, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your recent experience did not meet your expectations, especially given your subscription plan’s promise of convenience. We completely understand how frustrating it must be to face issues with your refills—particularly during important times—and we’re truly sorry for the inconvenience this has caused. We’ve reviewed your case and can confirm that your prescription was sent to your pharmacy in early January. However, we recognize that this did not provide the seamless experience you were expecting. Your feedback is important to us, and we want to assure you that we take these matters seriously. We’ve reached out to you through the messaging board in your account to address your concerns directly and provide further assistance. If you still need support or have any questions, please continue the conversation there so we can work toward a prompt resolution. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your feedback—it helps us improve and serve you better.

Response from CallonDocJan 7, 2025

Hello, I am Rachel, one of the medical staff here at Call-On-Doc. Thank you for taking the time to share your feedback, and I apologize for the delay and inconvenience you've encountered with your recent refill request. We understand how frustrating this must have been, especially when timely care is needed. Due to the high volume of patients during the holiday season, our processing times were impacted, resulting in delays. Unfortunately, we were unable to locate your account using your Trustpilot name. If you still need assistance with your refund or any other concerns, please reach out to us via the messaging board in your patient dashboard, and we will make sure to follow up on your request. We truly value your feedback and hope to regain your trust in the future.

Response from CallonDocFeb 8, 2025

Hello Jon Doe, I'm Kaye, one of the medical assistant at Callondoc. We assure you that our reviews are from real patients who have used our services. We are committed to providing quality care and take all feedback—positive or negative—very seriously. We tried looking up your account based on the details provided, but we were unable to locate it. If you’ve had a concern with our service, please reach out to us via our messaging board here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We’ll make this a priority and do everything we can to resolve your issue. Your satisfaction is very important to us, and we hope for the opportunity to serve you better in the future.