CallonDocReviews of callondoc.com

Response from CallonDocMar 1, 2025

Hello VroRari Official, I’m Kaye, one of the medical staff here at Call-On-Doc. I sincerely apologize for the frustrating experience you've had. We truly appreciate your past trust in our services, and I regret that this time did not meet your expectations. Your concerns about communication delays and the handling of your request are completely understandable, and I want to ensure this is addressed properly. We tried looking up your account based on the Trustpilot name you provided but we're unable to locate it. Please reach out to us through our secure messaging board so we can assist you as soon as possible: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Your feedback is invaluable to us, and we are committed to improving our service. Please don’t hesitate to reach out so we can make this right.

Response from CallonDocMay 17, 2025

Hello Mike, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet your expectations and understand how concerning it must have been to feel unresponsive to your messages, especially when it involved important medication for your blood pressure. Your frustration is completely understandable, and we apologize for any distress this situation caused. We’ve reviewed your case and can confirm that your visit was completed and the prescription was sent to your pharmacy on January 4, 2025. We truly hope you’ve since received your medication and are feeling better. Please know your concerns matter to us, and we want to ensure any remaining issues are resolved. We’ve reached out to you through the messaging board in your account to assist further. If you still need help or have questions, please continue the conversation there so we can address this promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your feedback—it helps us improve and better support our patients.

Response from CallonDocFeb 8, 2025

Hello Jiffy, I am Kaye, one of the medical staff here at Call-On-Doc. Thank you for your feedback, and I truly apologize for the frustration and delay you have experienced with your prescription. We understand how important it is to receive timely care, especially when dealing with a health concern. Due to the high volume of patients during the holiday season, our processing times have been slower than advertised. I regret any confusion or inconvenience this has caused. Unfortunately, we were unable to locate your account using your Trustpilot name. If you still need assistance, please reach out to us via the messaging board in your patient dashboard, and we will do our best to resolve your issue promptly. We value your experience and hope to regain your trust in the future.

Response from CallonDocMay 14, 2025

Hello Ryan, This is Kaye, one of the support staff here at Call-On-Doc. We’re very sorry to hear about your negative experience. We understand how frustrating it must be to feel ignored, especially when you’re relying on timely communication for a prescription. We want to assure you that we take every patient’s concerns seriously, and it’s never our intention to leave anyone without the help they need. We’ve followed up with you through the messaging board to address any issues and ensure your concerns are resolved. If you still need assistance, please continue the conversation there so we can work towards a resolution. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your feedback. We genuinely appreciate the opportunity to improve.

Response from CallonDocFeb 8, 2025

Hello Tom, I’m Kaye, one of the medical staff here at Call-On-Doc. I’m very sorry to hear about your experience, and I understand your frustration. We strive to deliver prompt and efficient service, so it's disappointing to hear that we fell short of your expectations this time. We tried looking up your account based on the details provided, but we were unable to locate it. To assist you further, please reach out to us via our messaging board here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We’ll make this a priority and do everything we can to resolve your issue. Your satisfaction is very important to us, and we hope for the opportunity to serve you better in the future.

Response from CallonDocMay 17, 2025

Hello Crysti, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your recent experience did not meet the high standards you’ve come to expect from us. We understand how frustrating it must have been to receive only a partial refill without clear communication or updates. This is certainly not the level of service we aim to provide. We’ve reviewed your case and can confirm that your visit was completed and the prescription was sent. We hope you were able to pick up the full prescription without any issues. Please know that your concerns are important to us, and we want to make sure they are fully addressed. We’ve reached out to you through the messaging board in your account to discuss this further and work toward a resolution. If you still need assistance or have any questions, please continue the conversation there so we can help promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we appreciate the opportunity to improve and restore your confidence in our care.

Response from CallonDocMay 18, 2025

Hello Andrew, This is Joyce, one of the support staff here at Call-On-Doc. We’re very sorry to hear about your experience and the delay in processing your blood pressure medication refill. We acknowledge that your request came in just after the holidays, a time when patient volume was significantly higher than usual and unfortunately, this did impact our turnaround time. We understand how frustrating it is to receive automated updates without resolution, and we sincerely regret the lack of timely follow-through. Please rest assured that we’ve since followed up via the messaging board to assist you directly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your feedback and are actively working on improving our processes during peak seasons to better serve all patients moving forward.

Response from CallonDocJan 7, 2025

Hello, I am Rachel, one of the medical staff here at Call-On-Doc. I sincerely apologize for the delay and lack of communication you've experienced during your recent visit. Due to the high volume of patients during the holiday season, our response times were unfortunately affected. We understand how critical timely care is, especially when you are unwell. We were unable to locate your account using the Trustpilot name. If you still need assistance with your prescription or any other concerns, please reach out to us via the messaging board in your patient dashboard, and we will ensure your concerns are addressed promptly. We deeply regret the inconvenience caused and hope to regain your trust in the future.