CallonDocReviews of callondoc.com

Response from CallonDocFeb 8, 2025

Hello, I am Kaye, one of the medical staff here at Call-On-Doc. Thank you for taking the time to share your feedback, and I apologize for the delay and inconvenience you've encountered with your recent refill request. We understand how frustrating this must have been, especially when timely care is needed. Due to the high volume of patients during the holiday season, our processing times were impacted, resulting in delays. Unfortunately, we were unable to locate your account using your Trustpilot name. Please reach out to us through our secure messaging board so we can assist you as soon as possible: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Your feedback is invaluable to us, and we are committed to improving our service. Please don’t hesitate to reach out so we can make this right.

Response from CallonDocMay 18, 2025

Hello Jillian, This is Joyce, one of the support staff here at Call-On-Doc. We sincerely apologize for the inconvenience and lack of timely response you've experienced earlier this year. This is not the experience we want any of our patients to have, especially when you've taken the time to follow up multiple times without resolution. We’ve reviewed your case and have followed up via the messaging board to provide further assistance and address your concerns, including any appropriate refund review. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is important to us, and we truly regret losing your trust. We appreciate you sharing your experience so we can continue to improve our service.

Response from CallonDocFeb 8, 2025

Hello, This is Kaye, and I am one of the medical staff at Call-On-Doc. I am truly sorry to learn about your negative experience. We'd like the opportunity to resolve your concerns and earn your continued trust. I want to assure you that our team remains committed to your well-being and is here to assist you. We kindly request that you send us a message through the help desk in your Call-On-Doc account as we are unable to pull up your account using the reviewer’s name only. This will help us have a detailed discussion about your concern so we can assist you accordingly. To access the help desk, please click here https://www.callondoc.com/en/chat-supports to securely login to your patient dashboard. Then click the MESSAGES tab to view and send messages. Again, on behalf of our team. I sincerely apologize for any inconvenience. Looking forward to hearing from you soon.

Response from CallonDocFeb 8, 2025

Hello Tom Silver, I'm Kaye, one of the medical staff at Callondoc. Thank you for bringing this to our attention, and I sincerely apologize for the delay and lack of communication you've experienced. We understand how frustrating this must be, and we want to make things right as quickly as possible. Unfortunately, we were unable to locate your account based on the Trustpilot name you provided. Please reach out to us through our secure messaging board so we can assist you as soon as possible: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Your feedback is invaluable to us, and we are committed to improving our service. Please don’t hesitate to reach out so we can make this right.

Response from CallonDocMay 17, 2025

Hello David, This is Kaye, one of the support staff here at Call-On-Doc. We're truly sorry to hear that your recent experience did not meet the standard you've come to expect from us. We understand how frustrating it can be to encounter delays—especially when you've previously had smooth, timely experiences with our service. Please know that we genuinely regret any inconvenience this caused. While we always aim to provide prompt care, periods of high patient volume can sometimes lead to unexpected delays. That said, we never want any patient to feel overlooked or dissatisfied. We’ve reached out to you through the message board in your account to offer further support and clarification. If there's anything we can still do to assist you, we encourage you to respond there so we can help resolve this promptly. 🔗 https://www.callondoc.com/en/compassionate-care (My Account > My Profile > Messages) We truly value your feedback and your past trust in our service. Thank you for giving us the opportunity to care for you—we hope to have another chance to support you in the future.

Response from CallonDocMay 8, 2025

Hello Bee, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet expectations. While we strive to provide care as quickly as possible, turnaround times can be affected by a high patient volume. We understand your frustration and have already reached out to you through the messaging board to address your concerns. Upon review, we can confirm that one of our staff members contacted the pharmacy on January 11 and verified that the prescription was ready for pick-up. A message with this update was also sent to you through your messaging board on the same day. If you still need assistance, please continue the conversation there so we can resolve this promptly: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we appreciate the opportunity to improve.

Response from CallonDocMay 17, 2025

Hello Julie, This is Kaye, one of the support staff here at Call-On-Doc. We’re genuinely sorry to hear that your experience has been so frustrating. Please know that your concerns are valid, and we understand how disappointing it must have been to face multiple delays—especially when you were trying to be proactive about your health. While we strive to move as quickly as possible, certain cases may require updated lab work to ensure safety and meet medical guidelines. We also regret the extended turnaround times you experienced with both lab processing and prescription approval. This is not the experience we aim to deliver, and we’re truly sorry it felt like we fell short. That said, we’ve reached out through your secure message board to assist you directly and ensure you’re not left in the dark. If you still need help or clarification, we encourage you to reply there so we can follow up promptly. 🔗 https://www.callondoc.com/en/compassionate-care (My Account > My Profile > Messages) We appreciate your feedback and the opportunity to improve. Our goal is always to support your health with care and reliability, and we hope to regain your trust.

Response from CallonDocFeb 7, 2025

Hello Jay, i'm Kaye one of the medical staff at CallonDoc, and I’m truly sorry for the experience you had with us. I understand how important it is to receive your prescription on time, and I sincerely regret that we did not meet your expectations in this regard. We strive to provide timely care, and I apologize for any delays that left you without the medication you needed. Additionally, I’m sorry if our customer service did not provide the support you deserved—we take this feedback seriously and want to do better. I’d love the opportunity to resolve this for you. Unfortunately, I was unable to locate your account based on the Trustpilot name you provided. Please reach out to us through our secure messaging board so we can assist you as soon as possible: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Your feedback is invaluable to us, and we are committed to improving our service. Please don’t hesitate to reach out so we can make this right.