CallonDocReviews of callondoc.com

Response from CallonDocFeb 8, 2025

Hello Alex, I’m Kaye, one of the medical staff at Call-On-Doc. I’m truly sorry for the experience you’ve had with us. This is absolutely not the level of service we aim to provide, and I completely understand your frustration. We want to make this right for you as soon as possible. Unfortunately, we’re unable to locate your account based on the Trustpilot name you provided.Could you please reach out to us through our help desk so we can pull up your details and assist you with your refund and any other concerns? Please reach out to us through our secure messaging board so we can assist you as soon as possible: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We sincerely apologize for the delay and lack of response—we take your feedback seriously and are working to improve. Please let us know how we can help.

Response from CallonDocApr 17, 2025

Hello Erin, This is Kaye, one of the support staff here at Call-On-Doc. We’re truly sorry to hear about the delay you experienced with your prescription and the difficulties you faced using our platform on a smartphone. We understand how frustrating it can be when things don’t move as quickly as expected, and when technology doesn’t cooperate. Please know that we are committed to improving both the speed of our service and the ease of using our platform, and your feedback is incredibly valuable to us. We attempted to look up your account based on the Trustpilot name provided but were unable to locate it. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we look forward to the opportunity to serve you better.

Response from CallonDocFeb 8, 2025

Hello Lee, I’m Kaye, part of the medical staff at Call-On-Doc. I’m truly sorry for the issues you’ve had with your prescription refills, including delays and communication troubles with Walmart Pharmacy. I completely understand how frustrating this must be, and we want to make things right. To assist you as quickly as possible, please reach out to us through the help desk in your Call-On-Doc account. Unfortunately, we can’t locate your account with just the reviewer’s name. Please reach out to us through our secure messaging board so we can assist you as soon as possible: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Your feedback is invaluable to us, and we are committed to improving our service. Please don’t hesitate to reach out so we can make this right. Again, I sincerely apologize for the inconvenience. We appreciate your patience and hope to resolve this for you soon. Looking forward to hearing from you!

Response from CallonDocApr 17, 2025

Hello Cindy, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely apologize for the frustration Hayley experienced. We understand how important it was for her to receive her medication, and we’re glad to confirm that her situation has since been fully addressed and resolved. If there are any remaining concerns, please feel free to reach out to us directly through our messaging board, which you can access here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate you taking the time to share this feedback. It’s important to us as we work to improve and ensure positive experiences for every patient. We hope this resolution brought some peace of mind and reflects the care we strive to provide.

Response from CallonDocFeb 7, 2025

Hello Barry K, This is Kaye, and I am one of the medical staff at Call-On-Doc. I sincerely apologize for the lack of response regarding your 90-day refill request. I completely understand your frustration, especially when it comes to an important medication. We'd like the opportunity to resolve your concerns and earn your continued trust. I want to assure you that our team remains committed to your well-being and is here to assist you. We kindly request that you send us a message through the help desk in your Call-On-Doc account as we are unable to pull up your account using your Trustpilot name. This will help us have a detailed discussion about your concern so we can assist you accordingly. To access the help desk, please click here https://www.callondoc.com/en/chat-supports to securely login to your patient dashboard. Then click the MESSAGES tab to view and send messages. Again, on behalf of our team. I sincerely apologize for any inconvenience. Looking forward to hearing from you soon.

Response from CallonDocMay 14, 2025

Hello Trevor, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet expectations. While we’re glad your first encounter went smoothly, we understand how frustrating this delay must have been—especially when it involves a long-term medication. We also apologize for the lack of timely follow-up after you provided the requested photo, as that’s not the level of service we aim to deliver. Please know we’ve reached out to you through the messaging board to follow up and help move this forward as quickly as possible. If you still need assistance, please continue the conversation there so we can resolve this promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is important to us, and we appreciate the opportunity to do better.

Response from CallonDocFeb 7, 2025

Hello Tee Marie, I'm Kaye one of the medical staff at CallonDoc and I’m truly sorry for the delay in processing your prescription refill. I completely understand how important this medication is to you and how frustrating it must be to experience a longer wait than usual. We strive to provide timely service, and I regret that we did not meet your expectations this time. I’d love to look into this and ensure your refill is addressed as soon as possible. Unfortunately, I wasn’t able to locate your account based on the Trustpilot name you provided. Please reach out to us through our secure messaging board so we can assist you right away: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Your health and satisfaction are very important to us, and we appreciate your patience. Please don’t hesitate to reach out so we can resolve this for you.

Response from CallonDocMay 14, 2025

Hello Temi, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your recent experience did not reflect the level of service you previously received and expected. We understand how upsetting it can be to feel ignored—especially after submitting payment and reaching out multiple times without a timely response. Please accept our apologies for the delay and any distress this has caused. We’ve since reached out to you through the messaging board to follow up and address your concerns, including your request for a refund. If you still need assistance, please continue the conversation there so we can resolve this promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We value your feedback and appreciate the opportunity to make things right.