Callondoc.com can save you time and money, our platform is designed to make quality healthcare convenient to patients and improve doctor's access to patients 24/7!
CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
callondoc.com
Website
callondoc.com
Category
Clinics
Location
Dallas, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I have utilized Call on Doc several times and have always been impressed by their prompt and efficient service. Their team is knowledgeable and helpful, and I believe the prices and membership benefits are worth every penny. It significantly saves me time by eliminating the need to book in-person appointments, take time off work, and wait in the lobby. My experiences with Call on Doc have been excellent, and I highly recommend their services.
Response from CallonDocMar 28, 2025
Hello De,
Thank you so much for your kind words and recommendation! We're thrilled to hear that you've had excellent experiences with Call on Doc. Our team is dedicated to providing prompt, efficient, and affordable healthcare, and it’s wonderful to know that our services have been a valuable time-saver for you. Your support and trust mean the world to us—we truly appreciate you!
-Kaye
PA
Peter A.
Amazing service…
This CallonDoc is really an outstanding service! I’ll be honest I had doubts bcoz of the reviews but my abscess decided we needed to try it and to my pleasant surprise this service works exactly as advertised actually in my case I had antibiotics called in under an hour. I am very happy that something like this exists. I saved myself hours and hours not going to urgent care. I’ll still need to see my regular dentist but this service has definitely helped me today. I really almost didn’t try bcoz of the reviews about this place but I’m really glad I took a chance and can start my journey to recovery.
Response from CallonDocMar 28, 2025
Hello Peter,
Thank you for giving Call on Doc a chance and for sharing your experience! We understand that trying something new can come with hesitation, so we’re especially glad to hear that our service exceeded your expectations and helped you get the care you needed quickly. Your health and convenience are our top priorities, and it means a lot to know we could make a difference for you. Wishing you a smooth and speedy recovery!
-Kaye
KM
Kristina M.
I used call on doc to get prescription
I used call on doc to get a prescription and they made it so easy. I was really hesitant at first but everything was legit and just the quick response and simplicity was amazing. Highly recommend!!
Response from CallonDocMar 19, 2025
Hello Kristina,
Thank you for sharing your experience! We're so glad to hear that CallOnDoc made the process easy and seamless for you. Your recommendation means a lot to us!
SL
Seung L.
My process went smoothly and they got a…
My process went smoothly and they got a prescription for me in under an hour. The questionnaire was thorough and no follow up was needed before prescribing. I signed up for the quarterly subscription plan.
Response from CallonDocFeb 23, 2025
Thank you for your support, Seung Lee! We're glad your experience was smooth and efficient. Welcome to the subscription plan—we appreciate having you with us! - JS
BR
B.R.P
The Good: The Medical Side is Smooth Sailing The Bad: Customer Service is a Hot Mess
I’ve used CallonDoc countless times for basic things that require antibiotics, and for that? Chef’s kiss—perfection. But recently, I took the plunge and signed up for their membership program to start Wegovy, and let me tell you—it’s been a rollercoaster. Buckle up. First I use the website version, not the app, and I’ve never had any issues. The process? Seamless. The doctor reviewed my request and called in my prescription within a couple of hours. Fast, easy, no drama. If CallonDoc were just about the medical side, I’d be singing their praises from the rooftops.But customer service? Oh Lord customer service is a disaster. Getting a prior authorization (PA) was a grueling test of patience that made me feel like I was trapped in a never-ending loop of “please hold” and nonsense excuses. And the cherry on top? The PA took TWO WEEKS to process—which is absurd, considering part of the reason for paying a membership fee is to avoid these kinds of delays. I think they contract out to Nigeria or something...Because I felt like the customer service had no idea what they were doing..Some of the excuses regarding insurance error codes didn't even exist..If the PA only saved me a few bucks, I wouldn’t have cared. BUT WEGOVY IS STUPIDLY EXPENSIVE, EVEN WITH INSURANCE. CallonDoc fumbled the PA submission multiple times, then tried to blame my insurance, saying they got a “no member found” error. (Uh, sure, Jan.) In reality, I think they were just stalling to make sure my insurance covered the medication before bothering to send it in. This little stunt delayed my prescription by an extra four days. If I had to rate CallonDoc’s customer service alone? One star. Do not pass go, do not collect $200. But when I step back and compare the entire experience to other telehealth platforms, I begrudgingly have to admit it’s still one of the best options out there.
Even with the PA headache, CallonDoc is SIGNIFICANTLY cheaper than other providers offering Wegovy. It costs $45 every 3 months plus $15 per visit. Every other program I looked at? Hundreds of dollars. Some providers in my network (check my other reviews) didn’t even bother having me meet with a doctor before billing my insurance close to $1K. For basic things like ear infections, colds, or anything that doesn’t require a PA? CallonDoc is fantastic. I get recurring ear infections a few times a year (I’ve already ruled out other causes with my PCM), and antibiotics always fix the issue. Instead of wasting time sitting in a waiting room or getting charged ridiculous fees, I can just fill out a form and move on with my life. Would I use CallonDoc again? Yes, Even though the customer service is horrible when you measure everything together, callondoc is still better than the competition..But If you need prior authorization, brace yourself—it’s gonna be a journey.
Response from CallonDocApr 9, 2025
Hello Obligatedtobejaded.com,
This is Kaye, one of the support staff here at Call-On-Doc.
Thank you for your detailed feedback and for the 5-star rating — we truly appreciate your continued trust in our services. We’re glad to hear that your past experiences with routine care have been positive, but we also want to sincerely apologize for the frustration and delays you encountered during the prior authorization process for Wegovy.
We understand how important it is for these requests to be handled efficiently, especially when dealing with high-cost medications, and we regret that we did not meet your expectations in this case. Your feedback highlights areas we need to improve, particularly with our communication and insurance coordination.
We attempted to locate your account based on the information provided but were unable to find it in our system. We’d greatly appreciate it if you could reach out to us directly through our messaging board so we can take a closer look:
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
Your experience is important to us, and your insights help us grow. We hope to have the opportunity to better serve you in the future.
PB
Peter B.
A real convenience
Woke in the a.m. with gum pain which turned into an abscess pretty quick. My dentist office told me the soonest appt was over 7 days away. They suggested urgent care for meds. I opted for CallonDoc as it was convenient, quick, and no waiting at an urgent care wasting my time and commingling with the ill getting sick with who knows what. It cost a bit more than an urgent care visit( with my insurance) but I decided convenience, health safety, and speed was more important. The form was easy to fill out and a script was called into my local pharmacy within an hour of my submission. Very pleased indeed and now their app is on my phone. Such a great convenience and life saver. Thanks!
Response from CallonDocFeb 23, 2025
Thank you for sharing your experience, Peter! We're so glad we could provide a quick and convenient solution for you. Your support means a lot, and we're happy to be a reliable option for your healthcare needs! - JS
OM
Olivia M.
Quick and efficient!
I've used them twice so far in the past few months and each time have had my prescription within a few hours. Much faster and more efficient than having to schedule a doctor's appointment and wait days for a resolution!
Response from CallonDocFeb 23, 2025
Thank you for your continued trust, Olivia! We're glad we could provide a fast and efficient solution for you. We appreciate your support! - JS
MF
mark F.
Excellent experience
Excellent experience. Easy and quick !
Response from CallonDocFeb 23, 2025
Thank you, Mark! We're glad you had a quick and easy experience. Your support means a lot, and we’re always here to help when you need us! - JS