CallonDocReviews of callondoc.com

Response from CallonDocFeb 8, 2025

Hello, I am Kaye, one of the medical staff here at Call-On-Doc. Thank you for taking the time to share your feedback, and I apologize for the delay and inconvenience you've encountered with your refill request. We understand how frustrating this must have been, especially when timely care is needed. Due to the high volume of patients during the holiday season, our processing times were impacted, resulting in delays. Unfortunately, we were unable to locate your account using your Trustpilot name. To assist you further, please reach out to us via our messaging board here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We’ll make this a priority and do everything we can to resolve your issue. Your satisfaction is very important to us, and we hope for the opportunity to serve you better in the future.

Response from CallonDocApr 23, 2025

Hello, This is Marvin, one of the support staff here at Call-On-Doc. We’re truly sorry to hear about your experience and the frustration it caused. Your feedback is incredibly important to us, and we sincerely apologize for the delay in response and the back-and-forth communication you encountered. We understand your frustration and have already reached out to you through the messaging board to address your concerns. If you still need assistance, please continue the conversation there so we can resolve this promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we appreciate the opportunity to improve.

Response from CallonDocApr 23, 2025

Hello, This is Marvin, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet expectations. While we strive to provide care as quickly as possible, turnaround times can be affected by a high patient volume. We understand your frustration and have already reached out to you through the messaging board to address your concerns. If you still need assistance, please continue the conversation there so we can resolve this promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we appreciate the opportunity to improve.

Response from CallonDocApr 23, 2025

Hello, This is Marvin, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet expectations. While we strive to provide care as quickly as possible, turnaround times can be affected by a high patient volume. We understand your frustration and have already reached out to you through the messaging board to address your concerns. If you still need assistance, please continue the conversation there so we can resolve this promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we appreciate the opportunity to improve.

Response from CallonDocApr 8, 2025

Hello Tam, This is Kaye from the Call-On-Doc Support Team. We're very sorry to hear about the trouble you've had with your consultation and completely understand how concerning it must be—especially when it comes to essential medications and lab work. We’d like to look into this right away. It’s possible there was a technical issue with your account, and we want to ensure your prescriptions and blood panel are processed without further delay. Unfortunately, we weren’t able to locate your account with the details provided. Please reach out to us through your secure messaging board here so we can investigate and resolve this as quickly as possible: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We sincerely apologize for the inconvenience and appreciate your patience. Your health and satisfaction are very important to us.

Response from CallonDocMay 14, 2025

Hello Forrest, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet expectations. While we strive to provide care as quickly as possible, turnaround times can occasionally be affected by high patient volume. We understand how frustrating the delay must have been and apologize for the inconvenience. We also regret that you felt the need to pursue a refund through your credit card company. Our billing team carefully reviews each case, and while refunds may not always be granted, we always aim to provide clear communication about those decisions. We’ve reached out to you through the messaging board to follow up and address any remaining concerns. If you still need assistance, please continue the conversation there so we can resolve this promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we appreciate the opportunity to improve.

Response from CallonDocMay 14, 2025

Hello Jerry, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet expectations. We understand how concerning it must be to experience delays when you're waiting on care—especially for a refill of important medication. While we aim to respond promptly, high patient volume can sometimes impact response times, and we truly apologize for any inconvenience this has caused. Please know that we’ve already reached out to you through the messaging board to directly address your concerns and work toward a resolution. If you still need assistance, please continue the conversation there so we can resolve this promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We take your feedback seriously and appreciate the opportunity to improve.

Response from CallonDocApr 17, 2025

Hello Jim, This is Kaye, one of the support staff here at Call-On-Doc. Thank you for taking the time to respond to our request. We truly understand how frustrating this experience must be, and we're sorry it's been disappointing so far. We’d like to help make things right, but unfortunately, we’re still unable to locate an account based on the information provided. If you have an account with CallonDoc, please reach out to us directly through your patient portal so we can assist you further: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We’re here to help and would love the chance to look into this properly for you.