CallonDocReviews of callondoc.com

Response from CallonDocApr 16, 2025

Hello Larissa, This is Kaye from the Call-On-Doc support team. I’m truly sorry to hear about the delay with your prescription refill and the lack of timely communication. I completely understand how upsetting it is to expect care within 24 hours and not receive a response—especially when you're nearly out of your medication. That’s not the experience we aim to provide, and I want to personally apologize for the frustration and stress this has caused. We understand your frustration and have already reached out to you through the messaging board to address your concerns. If you still need assistance, please continue the conversation there so we can resolve this promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we appreciate the opportunity to improve.

Response from CallonDocApr 17, 2025

Hello Mark, This is Kaye, one of the support staff here at Call-On-Doc. We're sorry to hear about the experience you had earlier this year. We understand that delays—especially with a prescription refill—can be incredibly frustrating. While this may have occurred during a period of high volume, we truly regret any inconvenience it caused. We’ve already reached out to you through the messaging board in your account. If you still need any assistance, please don’t hesitate to message us there so we can further support you: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you again for your feedback—it helps us continue to improve.

Response from CallonDocApr 17, 2025

Hello Ajay, This is Kaye, one of the support staff here at Call-On-Doc. We’re sorry to hear about your experience and understand how important it is to receive timely care—especially when treatment is needed urgently. We truly regret any inconvenience this caused. We’ve already reached out to you through the messaging board in your account to address your concerns. If you still need any assistance, please don’t hesitate to message us there so we can support you further: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you again for your feedback—it helps us continue to improve.

Response from CallonDocApr 8, 2025

Hello Kristi, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely apologize for the delay your daughter experienced and understand how frustrating it must have been to wait for her prescription refill after receiving a high-volume notice and following up multiple times. We are committed to providing timely, patient-focused care, and we regret that we did not meet those expectations in this case. We attempted to locate her account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the opportunity to serve your daughter better in the future.

Response from CallonDocApr 17, 2025

Hello Heather, This is Kaye, one of the support staff here at Call-On-Doc. We’re truly sorry to hear about your experience. We understand how stressful it can be to deal with a sudden health issue, especially when you're expecting a quick turnaround. While our goal is to review visits within 2 hours, there are occasions when higher volumes can lead to delays, and we sincerely regret that this impacted your care. That said, we’d like to reassure you that your visit was reviewed and resolved later that same day. We’ve also reached out to you through the messaging board in your account to ensure your concerns were addressed. If you need any further assistance, we’re always here to help. Please feel free to message us through your account: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your feedback—it helps us improve and continue working toward a better experience for all our patients.

Response from CallonDocApr 8, 2025

Hello Amy, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely apologize for the experience your son had and understand how upsetting and unacceptable it must have felt—especially when seeking help for something as important as mental health. We are committed to providing timely and compassionate care, and we deeply regret that we did not meet those expectations in this case. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you or your son could reach out to us directly through our secure messaging board so we can look into this further and make it right: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve our service. We truly hope to have the opportunity to resolve this and support you and your son properly moving forward.

Response from CallonDocApr 8, 2025

Hello Kay Cee, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely apologize for the delay you experienced and understand how frustrating it must have been to wait over 24 hours for your prescription—especially when you've received more timely service in the past. We are committed to providing consistent, prompt care, and we regret that we did not meet your expectations in this case. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDocMay 18, 2025

Hello Tiffany, This is Joyce, one of the support staff here at Call-On-Doc. Thank you for your feedback. While we’re glad to hear your first two visits went smoothly, we truly regret the frustration you experienced when trying to follow up about your prescription. We understand how important it is to feel supported not just during, but after your consultation. We’ve confirmed that one of our medical providers has since messaged you directly through the patient portal to address your concern. Please feel free to respond there so we can ensure everything is resolved to your satisfaction. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your patience and thank you for giving us the opportunity to make this right.