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CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Mike
Fast, easy, and efficient. What else do you want for a Rx refill?
Response from CallonDocAug 19, 2026
Hi Mike, Thank you for your great feedback! We’re happy to hear that you found the prescription refill process fast, easy, and efficient. We truly appreciate your 4-star review and your support! 💙 -KB
Mary
The Rx and Rx refill services are great and I found the process very thorough. My only gripe is how unintuitive the app is when it comes to refills. Instead of refilling the existing Rx, it prescribes a new Rx. This may be mistakes on my end, but I try to click the “refill” section of my app when I go through this process. It still ends up writing a new Rx with a different provider. This keeps me from having a consistent provider / prescriber every month.
Response from CallonDocAug 13, 2026
Hi Mary, Thank you for your 4-star review and for sharing your detailed feedback. We’re glad to hear that you’ve found our prescription and refill services thorough and helpful. We understand your concern regarding the prescribing provider. Since Call-On-Doc has multiple providers on our medical team, refill requests may be reviewed and prescribed by a different provider depending on availability and the clinical review of each request. We understand how having a consistent prescriber can be important, and we appreciate your feedback about making the refill process more intuitive. Thank you again for choosing Call-On-Doc and for helping us identify areas where we can improve the patient experience! -KB
Deni St G.
Thank you!!
Response from CallonDocAug 1, 2026
Hi Deni, Thank you for your 4-star review! We’re glad to hear you had a positive experience with Call-On-Doc. We appreciate your support and would love to continue improving to provide an even better experience for you in the future. Thank you for choosing Call-On-Doc! -KB
Julie
It was great except this time they didn’t text me back. About four hours later I went to the website and realized they had emailed me back for more info a few minutes after I filled out the forms. I usually am instructed by text to read the messages. So it was a really long time until I figured it out. The meds were spot on and my symptoms are already better.
Response from CallonDocJul 28, 2026
Hi Julie, Thank you for taking the time to share your experience! 💙 We're glad to hear that your treatment was effective and that your symptoms are already improving. We also appreciate you bringing this to our attention regarding the message notification process. We understand how helpful the text reminders can be, and we value your feedback as we continue working to make communication clearer and more convenient. We're grateful for your trust in Call-On-Doc and are happy we could help you get the care you needed. We look forward to being here whenever you need us! 🌟 -KB
JAMIE K.
Took over 4 hours to send in a script for antibiotics to treat some cat bites, but it was Saturday at 6 pm, and the process besides that was very easy and straightforward. No call needed just uploaded pics of the bites. Wrote a comment that I cannot swallow large pills, so the doctor sent it in liquid form which was nice and much better than trying to mix the powder in applesauce like I have had to do with the medication before for a different issue! Not bad tasting at all! :) The doc also prescribed an antibiotic ointment for me to apply to the wounds which was a nice surprise. I am hopeful that the combo will work well. I was reading horror stories of people's experiences with cat bites getting infected so have been worried while waiting for the script. I am very happy this service exists because it would have costed much more money to go to urgent care, plus I didn't even need to see anyone or spend time going anywhere while injured besides the pharmacy!
Response from CallonDocJul 28, 2026
Hi Jamie, Thank you so much for taking the time to share such a detailed review! 💙 We're glad to hear that, despite the wait time, you found the process easy, straightforward, and convenient. We're happy that our team was able to accommodate your needs and that the treatment options provided helped make your experience more comfortable. We truly appreciate your trust in Call-On-Doc and your kind words about the convenience of receiving care from home. Your feedback is valuable, and we're grateful to be part of your healthcare journey. We wish you a smooth and speedy recovery, and we’re always here whenever you need us! 🌟 -KB
MB V.
Callondoc helped me to get some refill for my lost medication being on a holiday. Fortunately i had all the necessary information in my iPhone files. The subscription was excepted (“urgent care” wanted me to do a full check up $$$☹️; for just high blood pressure). Tnx.
Response from CallonDocJul 28, 2026
Hi MB, Thank you for sharing your experience! 💙 We're glad we were able to help you get your medication refill when you needed it, especially during a holiday, and provide a more convenient option for your care needs. We appreciate your feedback and your trust in Call-On-Doc. We noticed you rated us 4 stars, and we’d love to know if there was anything we could have done better or if you experienced any difficulty during the process. Your feedback helps us continue improving our service. Thank you again for choosing Call-On-Doc! 🌟 -KB
Christopher S.
Was very happy with the service thanks 👍.
Response from CallonDocJul 17, 2026
Hi Christopher, Thank you for your feedback! We’re glad to hear you had a positive experience with our service. We appreciate your support and are always here to provide convenient and reliable care whenever you need us. 👍 -KB
Zhaoli L.
private and get my concer addressed
Response from CallonDocJul 7, 2026
Thank you for sharing your feedback Zhaoli! We’re glad to hear that you appreciated the privacy of the service and that your concerns were addressed. We value your experience and appreciate you taking the time to share your thoughts. We’re always looking for ways to improve and provide the best possible experience for our patients. Thank you for choosing CallOnDoc. -KB
