CallonDocReviews of callondoc.com

Response from CallonDocJul 14, 2026

Hi Kimberly, My name is kaye, one of the support staff at CallonDoc. Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience did not reflect the level of service you previously received. We understand how frustrating delays in communication can be, especially when they involve ongoing treatment. To protect your privacy, we've sent a detailed response through your secure patient messaging board regarding your concerns, including information about your account and subscription options. Please take a moment to review it, and if you have any additional questions, simply reply to that message. Our team will be happy to continue assisting you. We sincerely appreciate your feedback and the opportunity to improve. Thank you for being a valued patient.

Response from CallonDocJun 14, 2026

Dear Jessica, My name is Marvin, and I’m part of the support team at Call-On-Doc. We’ve been reaching out because your experience matters to us. While we’re pleased that your visit has been completed, we would truly love to hear your thoughts—your feedback helps us refine our services and provide even better care. We’re always striving to improve, and your input can make a real difference. If there’s anything we can do to better support you, please let us know—we value your voice and want to ensure we exceed your expectations. If you still need assistance, we’re here for you! You can continue the conversation at the link below: https://www.callondoc.com/en/chat-supports Thank you for being a part of our community—we truly appreciate your time and feedback!

Response from CallonDocMay 14, 2026

Hello Cynthia, This is Rosh, one of the support staff here at Call-On-Doc. We sincerely apologize for the delay you experienced and understand how frustrating it must have been to wait for your prescription. We are committed to providing timely care, and we regret that we did not meet your expectations in this case. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDocApr 9, 2026

Hi Diane, Thank you for your feedback—we’re really glad to hear that you found the service effective and fast. We did notice your 2-star rating and would truly appreciate any additional details you’re willing to share about your experience. Your input helps us understand where we may have fallen short and how we can improve. If there’s anything we can do to make things right, please don’t hesitate to reach out—we’re here to help. -RB

Response from CallonDocApr 5, 2026

Hi Rob, My name is Rosh, one of the support staff here at Call-on-Doc. Thank you for taking the time to share your experience—we truly understand how frustrating this situation feels, especially when you’ve been doing well on your medication and were expecting a full 90-day supply. We want to clarify that the requirement for lab work before issuing extended refills is in place to ensure your safety. Your preferred medication can affect kidney function and electrolyte levels over time, and routine monitoring helps us make sure the treatment continues to be both safe and effective for you. That said, we also recognize your concerns about cost and access. As mentioned, we do offer a no-cost lab option through LabCorp when requesting a 90-day refill, so you wouldn’t have to pay out of pocket for the testing itself. Once those results are received and reviewed, we can promptly provide the remaining supply. We’ve honored your request for a 30-day refill to ensure you’re not without medication. Please note that our billing team has partially refunded you. We also reached out to you through the messaging board in case you need anything further. If you have any other questions or concerns, feel free to message us anytime:  https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your feedback and the opportunity to improve your experience.

Response from CallonDocMar 15, 2026

Hello Rachel, My name is Rosh, one of the support staff here at Call-on-Doc. Thank you for bringing this to our attention. We sincerely apologize for the long wait time and the frustration this experience has caused. We understand how frustrating it can be when a prescription takes longer than expected, especially when the pharmacy closes before it’s ready. Due to a limited number of medical providers available during weekends, reduced working hours, and a higher-than-usual volume of consultations caused by temporary technical difficulties, our turnaround times have been affected. We sincerely apologize that you were not attended to within the expected time and regret any inconvenience this has caused. We contacted the pharmacy and spoke with Isaac who confirmed the receipt of the patient's prescription and they are now working on it and should be ready around 3pm PDT. You may contact the pharmacy to schedule a pickup. We also reached out to you through the patient's messaging board in case you need anything further. If you have any other questions or concerns, feel free to message us anytime:  https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your feedback and the opportunity to improve your experience.

Response from CallonDocMar 1, 2026

Hello Jethro, My name is Marvin, and I’m an Medical Assistant at Call-On-Doc We sincerely apologize for the the inconvenience that you have experienced. We are committed to providing timely care, and we regret that we did not meet your expectations in this case. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDocNov 24, 2025

Hello, This is Rosh, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet expectations. We're sorry to hear that you're still experiencing persistent symptoms. We understand your frustration and have already reached out to you through the messaging board to address your concerns. If you still need assistance, please continue the conversation there so we can resolve this promptly. https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we appreciate the opportunity to improve.