Callondoc.com can save you time and money, our platform is designed to make quality healthcare convenient to patients and improve doctor's access to patients 24/7!
CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
callondoc.com
Website
callondoc.com
Category
Clinics
Location
Dallas, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
They state they treat hypertension. Said give them 2 hrs. 5 hrs later they won't even respond. Asked for a refund to go elsewhere before pharmacy closes. Well no response, medicine,refund, and pharmacy is closed. AVOID THEM. Especially if it's medicine you need today.
Response from CallonDocMar 28, 2025
Hello Allen,
This is Kaye one of the support staff here at Call-On-Doc.
We sincerely apologize for the delay in response and the inconvenience this has caused. We understand how important it is to receive timely care and medication, especially for conditions like hypertension, and we deeply regret that we were unable to meet your expectations in this instance.
We have made multiple attempts to reach out to you through your account but have not yet received a response. If you still require assistance, we kindly ask that you continue the conversation directly through your messaging board, so we can work together to resolve this promptly.
🔗 https://www.callondoc.com/en/chat-supports
(My Account > My Profile > Messages)
We genuinely appreciate your feedback, as it helps us improve our service, and we are committed to ensuring your experience is handled with the care and attention it deserves. Please let us know how we can further assist you.
TI
Tim
Terrible experience
Terrible experience ! Don't waste your time or money. Three hours after my visit, still no scripts transmitted to pharmacy, and they ignored all of my messages until I messaged them and let them know I would be pulling the charge on AMEX. Then they messaged me back in seconds. Do your self a favor and use one of the reputable services like Telmed or Plushcare.
Response from CallonDocMar 5, 2025
Hello Tim,
I’m Kaye, one of the medical staff here at Call-On-Doc.
We're truly sorry to hear about your experience. This is not the level of service we strive to provide, and we understand how frustrating it must have been to wait for your prescription. Timely communication and patient care are our top priorities, and we sincerely apologize for any delays and lack of responsiveness on our end.
We tried looking up your account based on the Trustpilot name you provided but we're unable to locate it. Please reach out to us through our secure messaging board so we can assist you as soon as possible:
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages).
Your feedback is invaluable to us, and we are committed to improving our service. Please don’t hesitate to reach out so we can make this right.
JA
Jay
They never refill prescriptions on time…
They never refill prescriptions on time and never respond to pharmacy calls. I have to personally email them weeks before I need anything because it will take about 10 emails for them to respond to me and 2 weeks for them to refill the prescription. This happens EVERY SINGLE TIME I need a new prescription.
Response from CallonDocMar 5, 2025
Hello Jay,
I’m Kaye, one of the medical staff here at Call-On-Doc.
We sincerely apologize for the ongoing delays and lack of communication regarding your prescription refills. We understand how frustrating and inconvenient this experience has been for you, and we truly appreciate your patience.
Ensuring timely prescription refills is a priority, and we recognize that our current process has not met your expectations.
We tried looking up your account based on the Trustpilot name you provided but we're unable to locate it. Please reach out to us through our secure messaging board so we can assist you as soon as possible:
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages).
Your feedback is invaluable to us, and we are committed to improving our service. Please don’t hesitate to reach out so we can make this right.
FM
Full Metal J.
Horrible company
Horrible company. Been waiting 9 hours for something they said took 2 and they won’t even answer my messages. Great idea and price but don’t use these people.
Response from CallonDocApr 9, 2025
Hello Full Metal Jackalope,
This is Kaye, one of the support staff here at Call-On-Doc.
We sincerely regret that your experience did not meet expectations. Waiting 9 hours when you were told it would take 2 is incredibly frustrating, and we're truly sorry for the delay and lack of communication. While we strive to provide care as quickly as possible, turnaround times can occasionally be affected by high patient volume.
We understand how disappointing this must have been, especially when you had high hopes due to our service and pricing. Please know that we’ve already reached out to you through the messaging board to address your concerns.
If you still need assistance, we encourage you to continue the conversation there so we can resolve this promptly:
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
Your feedback is important, and we genuinely appreciate the opportunity to do better.
LI
Lisa
Worst business practices
Worst business practices! Their website states it takes no longer than 2 hours to receive service and that you can cancel anytime prior to service. However you can not cancel! After 3 hours and still no service I tried messaging through app, emailing and calling numerous times. After 7 hours they finally responded and asked if I wanted to move forward with service and I said no. They still did and they refuse to even respond to me asking for a refund.
Response from CallonDocMar 5, 2025
Hello Lisa,
I’m Kaye, one of the medical staff here at Call-On-Doc.
We're sorry to hear about your frustrating experience. We strive to provide timely service and transparent cancellation policies, and it’s concerning to hear that this was not your experience.
We tried looking up your account based on the Trustpilot name you provided but we're unable to locate it. Please reach out to us through our secure messaging board so we can assist you as soon as possible:
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages).
Your feedback is invaluable to us, and we are committed to improving our service. Please don’t hesitate to reach out so we can make this right.
CI
Cathy in A.
This is the third consecutive order I…
This is the third consecutive order I have placed that has been delayed. This is the new norm for Call-On-Doc. Process your payment immediately then send out a delay notification email. There is no 2 hour fulfillment. It is a hoax.
Response from CallonDocApr 9, 2025
Hello Cathy,
This is Joyce, one of the support staff here at Call-On-Doc.
I’m truly sorry to hear about your repeated experience with delays — we completely understand how frustrating this must be, especially when it’s happened multiple times. While we aim to fulfill all orders within our standard 2-hour window, high patient volume or provider availability can sometimes lead to delays, and we apologize for any inconvenience this has caused.
Please know that your concerns are being taken seriously. We've reached out to you through the messaging board to assist directly with your concern.
If you still need help, you can continue the conversation here:
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
We appreciate your feedback and are actively working to improve turnaround times and transparency. Thank you for giving us the opportunity to make things right.
AN
Andrew
Disappointed longtime customer
Longtime customer, happy until this past week. I even have a paid membership and use this service regularly.
Requested simple refills of maintenance meds (which they have easily and quickly provided in the past), included recent "real world" doctor visit summaries and lab work to ensure no delays, and yet I'm on the ***4th*** day of waiting for necessary medications (with only slowwwwww response-time excuses from the messaging staff - who I'm sure are overwhelmed, but... that's a management issue, shouldn't be taken out on patients).
This is unacceptable. If they found themselves growing in popularity and could no longer keep the 2-hour average, no problem. JUST COMMUNICATE *ahead of time* and existing patients can request refills a few days earlier (freeing up time for urgent condition appointments to go through faster).
But just dropping the ball like this - after conditioning customers to rely on their service - is not cool. I can't even go elsewhere in a timely manner because the wait for appointments is so long in my area.
If there's something REALLY wrong, like a family emergency, a licensing issue, or whatever (vs "handling an unusually high number of appointments"), then again, LET US KNOW. Sometimes things go wrong, but honest communication is the key, not leaving your patients hanging.
I will reconsider my rating depending on how this works out, and the explanation given. Up until now, the service has been great. This is out of character and disappointing.
Response from CallonDocMar 5, 2025
Hello Andrew,
I’m Kaye, one of the medical staff here at Call-On-Doc.
Thank you for being a valued member and for taking the time to share your experience. We sincerely apologize for the delay and the frustration it has caused. We understand how important timely access to your medications is, and we never want to leave our patients feeling unheard or unsupported.
We appreciate your patience as we work through a higher-than-usual volume of requests. While we strive to maintain the fast turnaround times you’ve come to expect, we recognize that we fell short in proactively communicating these delays. Your feedback is incredibly valuable, and we are actively working on improving our response times and transparency moving forward.
We tried looking up your account based on the Trustpilot name you provided but we're unable to locate it. Please reach out to us through our secure messaging board so we can assist you as soon as possible:
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages).
Your feedback is invaluable to us, and we are committed to improving our service. Please don’t hesitate to reach out so we can make this right.
JE
Janie E.
This company used to great, but…..
This company used to be quick, but now it takes days to get a visit completed!
It defeats the purpose if it isn’t convenient for patients! Especially if you’re paying for a membership like I am!! I’ve been waiting for a refill since 02/06/2025, and today is 02/11/2025.
They still have their Trustpilot Rating as over four stars too, which seems very sketchy!!
Response from CallonDocMar 19, 2025
Hello Janie,
I’m Kaye, one of the medical staff here at Call-On-Doc. I truly understand your frustration—timely care is essential, and we sincerely apologize for the delay in completing your visit. We know how important convenience is, especially as a valued member relying on us for your refills.
We attempted to look up your account based on the Trustpilot name provided but were unable to locate it. To assist you as quickly as possible, please reach out to us through our secure messaging board so we can review your request and get this resolved for you:
🔗 https://www.callondoc.com/en/chat-supports
(My Account > My Profile > Messages).
We take your concerns seriously and appreciate your feedback as it helps us improve. Please don’t hesitate to reach out—we’re here to help.
