CallonDocCallondoc.com can save you time and money, our platform is designed to make quality healthcare convenient to patients and improve doctor's access to patients 24/7!
CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Theresa T.
This site went down hill! No one answers you once you pay for the service. Dont do it.
Response from CallonDocSep 28, 2025
We’re truly sorry to hear about your experience and understand how frustrating that must have been, Theresa. This isn’t the level of service we aim to provide. For further assistance please reach out to us through our secure message board: 🔗 https://www.callondoc.com/en/chat-supports
Denise A.
Well, the concept of this is great, the follow through is not so great. They were careful about the meds they prescribed, but when I couldn’t get it filled in my area, they prescribed something else which, even after agreeing that I would watch out for side effects still never called it in by the end of the night. So you really can’t expect to get prescriptions in 15 minutes. I started this process in the late morning. I feel like it’s very deceptive advertising and that I wasted $39.
Response from CallonDocApr 17, 2025
Hello Denise, This is Kaye, one of the support staff here at Call-On-Doc. We’re sorry to hear that your experience didn’t meet your expectations. We understand how important it is to receive timely and accessible care, and we regret any frustration this caused during the process of getting your prescription filled. We’d like to reassure you that one of our assistant supervisors personally reached out to you by phone on the same day your visit was submitted to help resolve the issue. We’ve also followed up through the messaging board in your account to provide support and ensure everything was taken care of. If you have any remaining concerns or need further assistance, please don’t hesitate to message us through your account: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you again for your feedback—it helps us improve and continue to better serve our patients.
Russell F.
I have used call on doc for prescription refills many times in the past and they recently changed the price from $39.99 to $69.99 for a refill. Will use another service as the cost has doubled.
Response from CallonDocApr 9, 2025
Hello Russell, This is Kaye, one of the support staff here at Call-On-Doc. Thank you for being a loyal patient — we truly appreciate your continued trust in our service. We understand your concern regarding the recent price change, and we’re sorry for any inconvenience this may have caused. Please note that the recent pricing update was necessary to maintain the quality of care and support we provide. We understand that changes like this can be frustrating and truly appreciate your understanding. To help make care more affordable, we offer a membership plan with discounted visit rates. You may also consider selecting a related medical condition during your visit, which could offer more cost-effective treatment options. We’ve already reached out to you through the messaging board to address your concerns directly. If you need further assistance, please feel free to continue the conversation here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you again for your feedback — it helps us improve and continue supporting our patients.
Jon R.
My first interaction and use of CallonDoc was very favorable and easy, but once they get you, the service goes way downhill. Sometimes they respond quickly, but most other times it takes at least a day. When they do respond, they don't answer all of your questions or address all of your concerns, so you have to contact them again and hope they'll answer you correctly after you have to wait again for a response. They never follow through with requests, I always have to follow up with them repeatedly to get an answer. They'll ask for information that you have already provided to them multiple times. They show "$5 off" promotion on their website and app for requesting refills when using the app. No where does it mention that it is only applicable to non-members. The website and app already know that I am a member and show my price when I put in a request for a refill and the offer is displayed front and center even with the website and app knowing that I am logged in and a paying member. Very deceiving and deceptive business practices. I'll be dropping them in a month once my health insurance kicks in with my new employer. Next time I need refills when I do not have insurance, I will be sure to steer clear of CallonDoc and use one of many other services that offer the same.
Response from CallonDocApr 9, 2025
Hello Jon Ruhnow, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet expectations. We understand how important clear communication and timely responses are, and it’s disappointing to hear that we didn’t fully address your concerns or provide the service you expected. While we strive to provide care as quickly as possible, turnaround times can sometimes be affected by high patient volume. We truly apologize for any confusion regarding the promotion and for not meeting your needs in previous interactions. Your feedback is valuable, and we’ve already reached out to you through the messaging board to address your concerns directly. If you still need assistance, please continue the conversation there so we can resolve this promptly: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate the opportunity to improve and better support you.
Julie
I’ve been going around and around and around with this company for two weeks now trying to get my diabetic medication all because they want to try to suck money out of me that I don’t have and have me pay for labs that I just got done. I’ve sent them all the proof that they’ve asked for and it’s still not good enough. They still want to milk me for money and I still don’t have my diabetic medication! The service is a complete waste of time and waste of money!
Response from CallonDocMar 19, 2025
Hello Julie, I’m Kaye, one of the medical staff here at Call-On-Doc. I’m sorry to hear about your experience and understand how frustrating this must be. We know how important it is for you to receive your diabetic medication, and we want to help clarify any issues. We attempted to look up your account based on the Trustpilot name provided but were unable to locate it. If you've already submitted your lab results, we’d be happy to review them again to ensure everything meets the necessary requirements. To assist you as quickly as possible, please reach out to us through our secure messaging board: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We appreciate your patience and look forward to assisting you.
Avi A.
Terrible experience . First medication didn’t work so before my refill I requested a different medication . They would intentionally call in the same medication on purpose just so I have to pay for another visit . Either way they called in a refill for the medication That didn’t work on me . They kept playing dumb pretending not to understand. It’s a business but also a game
Response from CallonDocMar 13, 2025
Hello Avi Avi, I’m Kaye, one of the medical staff here at Call-On-Doc. We sincerely apologize for the frustration and inconvenience you experienced. Your health and satisfaction are our top priorities, and we regret that you felt unheard during your treatment process. We understand how important it is to receive the right medication, and we never intend to cause any unnecessary difficulties. We tried looking up your account based on the Trustpilot name you provided but we're unable to locate it. Please reach out to us through our secure messaging board so we can assist you as soon as possible: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Your feedback is invaluable to us, and we are committed to improving our service. Please don’t hesitate to reach out so we can make this right.
Michael K.
I used them several times and before were great but the last time it took 17 times to reach someone. It got resolved but still 17 times is not good customer service. I am not going back.
Response from CallonDocMar 19, 2025
Hello Michael, I’m Kaye, one of the medical staff here at Call-On-Doc. We sincerely apologize for the frustration you experienced. We understand that reaching out 17 times is not acceptable, and we truly regret the inconvenience. While we’re glad your issue was resolved, we’re actively working to improve our response times. We tried looking up your account based on the details provided, but we were unable to locate it. To assist you further, please reach out to us via our messaging board here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We’ll make this a priority and do everything we can to resolve your issue. Your satisfaction is very important to us, and we hope for the opportunity to serve you better in the future.
Phil
Don't use them. There a scam. And you can't call no one. They don't return messages and text messages. Beware of them
Response from CallonDocMar 5, 2025
Hello Phil, I’m Kaye, one of the medical staff here at Call-On-Doc. We’re sorry to hear about your experience and appreciate you bringing this to our attention. We want to assure you that we are a legitimate service, and we take patient concerns very seriously. Our team strives to respond to all messages as promptly as possible, and we sincerely apologize if there was any delay in getting back to you. We tried looking up your account based on the details provided, but we were unable to locate it. To assist you further, please reach out to us via our messaging board here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We’ll make this a priority and do everything we can to resolve your issue. Your satisfaction is very important to us, and we hope for the opportunity to serve you better in the future.
