CallonDocReviews of callondoc.com

Response from CallonDocMay 28, 2025

Hello Bob, This is Kaye from the Call-On-Doc support team. I'm truly sorry to hear about your experience. We understand how disappointing it must be when expectations aren't met—especially after already giving us a second chance. The tone of your message reflects a clear frustration, and that’s something we take seriously. We also tried looking for your account using the information available here on Trustpilot but were unable to locate it in our system. Additionally, we reached out a few days ago requesting more details, but we haven’t received a response yet. If you're open to it, we’d really appreciate the chance to review your case and understand what went wrong. Please feel free to reach out through your patient portal here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We know we've fallen short for you, and while we understand you've since chosen another provider, your feedback is still valuable and helps us do better. Thank you again for taking the time to share your experience.

Response from CallonDocMay 29, 2025

Hello M W, This is Kaye, one of the support staff here at Call-On-Doc. We're truly sorry to hear about your experience, and we understand how frustrating it must have felt to encounter billing concerns without access to care. Please know that your concern was thoroughly reviewed by our support,subscription and billing teams, and appropriate steps have been taken to resolve it. We also attempted to reach you multiple times—both through phone calls and secure messages on your patient portal—but were unable to connect. We recommend taking a moment to review the latest message in your portal, as it contains important information regarding the resolution of your concern. If you have any remaining questions or need further assistance, please don’t hesitate to reach out through your secure message board: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for bringing this to our attention. Your feedback is important to us and helps us continue improving the care we provide.

Response from CallonDocMay 10, 2025

Hello Cherie, This is Kaye, one of the support staff here at Call-On-Doc. We’re truly sorry for the confusion and the frustration this situation has caused. We understand how important timely and clear communication is when it comes to your care. One of our staff members reached out to your pharmacy on April 17 and also sent you a message through the secure messaging board to follow up. If you still need assistance, please respond through your message portal so we can make this right as quickly as possible: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We sincerely appreciate your feedback and the opportunity to do better.

Response from CallonDocMay 8, 2025

Hello Doug, This is Kaye, one of the support staff here at Call-On-Doc. We’re very sorry to hear about your recent experience and truly understand how concerning it can be to go without essential medications—especially ones you've been stable on for years. While our goal is to provide a fast and dependable service, we regret that your visit took longer than expected and that you had difficulty reaching our support team during this time. To clarify, our service does require a new consultation fee each time a prescription needs to be renewed, as each request is reviewed by a licensed provider to ensure safe and appropriate care. However, we recognize that better communication around this process could have helped set clearer expectations, and we’ll use your feedback to improve. We were unable to locate your account based on the information provided here. Please contact us directly through our secure messaging board so we can review your case and provide further assistance: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for taking the time to share your concerns. Your experience matters to us, and we hope to earn back your trust.

Response from CallonDocMay 10, 2025

Hello Andrew, This is Kaye, one of the support staff here at Call-On-Doc. We’re sorry to hear about the trouble you experienced with your prescription and the difficulty reaching our team. We understand how frustrating that must have been. While we aim to process and transmit prescriptions promptly, occasional delays can occur depending on pharmacy systems and response times. To help resolve your concern, one of our staff members followed up directly with the pharmacy. We confirmed that one of your medications has already been picked up, and the other has been successfully received by the pharmacy. We’ve also reached out to you through the secure messaging board with this update and to assist further. If you still need help, please continue the conversation there so we can support you directly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is important, and we appreciate the opportunity to improve.

Response from CallonDocMay 8, 2025

Hello Wilma, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet expectations. It’s concerning to hear that you initially had trouble filling your prescription and reaching us for support. Please know that our licensed providers, including nurse practitioners, are fully authorized to prescribe medications, and most pharmacies do accept these prescriptions. After reviewing your case, we can confirm that one of our team members contacted the pharmacy on April 10 and verified that the medication was successfully dispensed. We have already reached out to you through the messaging board to assist further and resolve the issue with your prescription. If you still need assistance, please continue the conversation with us through the secure messaging board: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we appreciate the opportunity to improve.

Response from CallonDocApr 12, 2025

Hello Julie, I’m Kaye, one of the medical staff here at Call-On-Doc. We’re sorry to hear your prescription still shows as "transmitting"—this can sometimes happen due to processing delays. We’d be happy to look into it right away, but we need your help locating your account as we weren’t able to match it based on this message. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is invaluable, and we truly appreciate the opportunity to make this right. Looking forward to resolving this for you.

Response from CallonDocApr 8, 2025

Hello Kosmica, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely apologize for the delay you experienced and understand how frustrating it must have been to wait for your prescription—especially after paying for a refill and not receiving clear answers about your treatment plan. That’s certainly not the level of care we aim to provide. We also regret the inconvenience caused by the deactivated refill and the issue with your dosage. We’re committed to timely, responsive care and are sorry we fell short in your case. We attempted to locate your account based on your Trustpilot information but couldn’t find it in our system. Please reach out to us directly through our messaging board so we can assist you further: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience matters to us, and your feedback helps us improve. We hope to have the opportunity to make things right and serve you better in the future.