CallonDocReviews of callondoc.com

Response from CallonDocAug 22, 2025

Hello user FW, My name is Kaye, one of the support staff at CallonDoc. I want to sincerely apologize on behalf of our team for the delay and frustration you experienced. We understand how important timely treatment is, and I’m truly sorry this was not your experience with us. I reached out to you directly through your patient messaging board to provide updates and ensure you were kept informed. In addition, one of our medical staff followed up with your pharmacy and confirmed with the pharmacist, Pricilla, that your prescriptions were picked up on 08/18. We’re glad to see this was resolved, and we truly value your feedback as it helps us continue to improve. If you need any further assistance, please don’t hesitate to reach us through your patient portal (My Account > My Profile > Messages) or at https://www.callondoc.com/en/chat-supports Thank you for giving us the opportunity to care for you.

Response from CallonDocAug 15, 2025

Hello The G, My name is Kaye, one of the support staff at CallonDoc.Thank you for responding to our request. We’re truly sorry for the frustration this situation has caused and appreciate the chance to address it. Upon review, your account was enrolled in our membership subscription plan during your May 2025 visit. We understand there was a misunderstanding regarding its continuation, and we have since processed a refund for the most recent charge and confirmed that your subscription is now canceled. We have also reached out to you directly through the secure messaging portal to provide full details and assistance. We want to assure you and all our patients that we do not process charges without an active subscription or request. Our team is always available to review account history and assist with cancellations to avoid future billing. If you have further questions or need confirmation for your records, please contact us through your patient portal https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)

Response from CallonDocAug 13, 2025

Hello Branden, My name is Kaye, one of the support staff at CallonDoc. I’m truly sorry for the repeated delays you’ve experienced, especially when you were depending on us to deliver your prescription on time. We completely understand how frustrating and stressful it is when you’re left waiting for something so important, and we care deeply about making this right. We normally process prescriptions within 2 hours, but temporary technical issues have caused some visits to take longer than usual. Please know that our team is working hard to get everything back to normal as quickly as possible, and we regret that this has impacted you more than once. We tried to look into your case but weren’t able to locate your account from the details in your review. If you could reach out through your patient portal (My Account > My Profile > Messages) or at https://www.callondoc.com/en/chat-supports, I’d be happy to personally review your visit and see what more we can do to help. Your trust means a lot to us, and we truly hope we can turn this experience around for you.

Response from CallonDocAug 12, 2025

Hello Nicole, My name is Kaye, one of the support staff at CallonDoc. We’re sorry to hear about your frustration and sincerely apologize for any inconvenience caused. We understand how important it is to receive timely updates and care, especially when you need your medication quickly. We have checked with your pharmacy, and they confirmed your prescription has already been picked up. We also tried to reach you by phone to personally address your concerns but were unable to connect. Your satisfaction and health are very important to us. If you’d like to discuss this further, please feel free to contact us anytime through your patient portal (My Account > My Profile > Messages). Thank you for your patience and understanding.

Response from CallonDocAug 20, 2025

Hi Andrew, I’m Kaye from CallOnDoc, and I want to sincerely apologize for the experience you had. I can’t imagine how stressful and painful that day must have been, and I’m truly sorry that we didn’t meet the level of care and responsiveness you deserved. I want to assure you that your refund was processed on August 14, and we also reached out to you through our messaging board to make sure you were informed. If there’s anything else you need, please continue the conversation there so we can address it promptly: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We genuinely value your feedback and the chance to make things right. Your trust matters to us, and we hope we can demonstrate that moving forward.

Response from CallonDocAug 10, 2025

Hi, Thank you for taking the time to share your experience. My name is Marvin, and I’m part of the Reviews Team as well as a Medical Assistant here at Call-on-Doc. I want to sincerely apologize for the frustration and disappointment you've encountered — this is not the standard of care or service we strive to provide. We truly appreciate the trust you've placed in us over the years, and it’s disheartening to hear that your recent experience did not meet expectations. The delays, repeated information requests, and any interaction that felt unprofessional are all taken very seriously. Your feedback has been shared with the appropriate teams for review and to ensure necessary improvements are made. We’ve made an effort to locate your account based on the information available, but unfortunately, we weren’t able to find it in our system. To help us address your concerns more directly, we kindly ask that you reach out to us through your secure message board here: 🔗 CallonDoc Secure Messaging (Log in > My Account > My Profile > Messages) We’re here to help and want to make things right. Thank you again for bringing this to our attention.

Response from CallonDocAug 6, 2025

Hello Michelle, My name is Kaye, one of the support staff here at Callondoc. We’re very sorry to hear about your experience and completely understand how frustrating this must have been. To clarify, CallonDoc does not accept insurance for consultations. All visits are out-of-pocket. However, we can provide an itemized receipt after your consultation, which you may use to request reimbursement directly from your insurance provider, depending on your plan. Many patients are also able to use their insurance when filling prescriptions at the pharmacy. For added savings, you can explore our Rx coupon card here: 🔗 https://therxcard.net/callondocsavingscard/en/home We’ve attempted to reach out through this platform to gather more information but haven’t received a response. Unfortunately, we weren’t able to locate your account based on the details in your review. If you're open to it, please reach out to us through your secure message portal so we can review your concern and assist you further: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience matters to us, and we’d appreciate the opportunity to help. Sincerely, Kaye

Response from CallonDocAug 1, 2025

Hi Claudio, This is Kaye from the Call-On-Doc support team—thank you for sharing your feedback. I’m truly sorry to hear that your experience didn’t meet your expectations. We completely understand how frustrating it can be when things don’t go as planned, especially when it involves your health and medication. We’ve looked into your case and wanted to share an update: a new prescription was sent, and we confirmed with the pharmacy that it has already been picked up. We hope this means the issue is now resolved on your end, but if there's anything else you need, we're here to help. We also attempted to call you yesterday and again today to personally follow up, but both calls went to voicemail. To make sure we stay connected, we’ve sent a message through your patient portal as well. When you have a moment, please check your inbox here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) If you’d prefer to speak directly, feel free to share a convenient 2-hour window (CST), and we’ll be happy to call you. We truly appreciate your feedback and the opportunity to make this right.