CallonDocReviews of callondoc.com

Response from CallonDocOct 27, 2025

Hello, This is Rosh, one of the support staff here at Call-On-Doc. We sincerely apologize for the delay you experienced and understand how frustrating it must have been to wait for your prescription. We are committed to providing timely care, and we regret that we did not meet your expectations in this case. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDocOct 22, 2025

Hi Jodi, My name is Kaye, one of the support staff at CallOnDoc. I’m very sorry to hear about your experience and understand how concerning it must have been to believe that your prescriptions couldn’t be filled. We’ve reached out to you through your messaging board to provide an update and help ensure everything is resolved. Please check your messages at your earliest convenience so we can continue assisting you directly. UPDATE: We sent you a follow-up message through your patient portal, but we haven’t heard back yet. We hope this means your concern has been resolved. If not, please know we’re here and happy to assist further. If you need further help, you can also contact our support team through your patient portal by going to My Account > My Profile > Messages, or visit our chat support at https://www.callondoc.com/en/chat-supports . Your feedback is very important to us, and we truly appreciate the opportunity to make things right.

Response from CallonDocOct 18, 2025

Hi Linda, My name is Kaye, one of the support staff at CallonDoc. I’m truly sorry to hear about your experience. We understand how disappointing it must have been and this is never the level of service we aim to provide. Please know that we’ve tried giving you a call and also sent a message through your patient portal (Messaging Board) to assist you directly. Our team is currently reviewing your case and moving forward with completing your prescription request to ensure this is resolved as quickly as possible. We want to assure you that CallonDoc is a legitimate telemedicine service, and our medical team works hard to deliver safe, reliable care to every patient. We’d truly appreciate the opportunity to regain your trust and show you the quality care we’re known for. When you can, please check your messages in your CallonDoc account (My Account > My Profile > Messages) or contact us through https://www.callondoc.com/en/chat-supports so we can continue assisting you right away. Update: We’ve since provided you with an update in your messaging board and are glad to confirm that this matter has now been resolved. Our team remains available if you need any further assistance.

Response from CallonDocOct 3, 2025

Hello Heike, My name is Kaye, one of the support staff at CallonDoc. I want to sincerely apologize for the delay you experienced and the stress this caused, especially while your child was unwell. We know how important it is to receive timely care, and I’m truly sorry we did not meet your expectations. We have also sent you a private message through your patient portal with details regarding your visit and next steps. Please check your portal at your earliest convenience, or you can reach us directly here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Our team will be glad to help you further. Your feedback is valuable, and we appreciate the opportunity to improve.

Response from CallonDocSep 17, 2025

Hello Senzwa, My name is Kaye, one of the support staff at CallonDoc. I sincerely apologize for the frustration and delay you experienced while seeking care for your tooth infection. We completely understand how urgent and painful dental concerns can be. For dental infections, our medical team does require a photo to ensure an accurate and safe diagnosis. While this process helps prevent misdiagnosis, I regret that it caused added stress for you during a time you needed quick relief. I also want to note that your consultation has since been completed and your prescription was sent to the pharmacy. I’ve reached out to you directly through your patient portal with more information. (My Account > My Profile > Messages) https://www.callondoc.com/en/chat-supports Your feedback is very important to us, and we’ll use this to improve our communication and support for future patients. Thank you for bringing this to our attention, and I truly hope you’re feeling better.

Response from CallonDocSep 17, 2025

Hello Mike, My name is Kaye, one of the support staff at CallonDoc. I want to sincerely apologize for the experience you described. I understand how frustrating it must have been to feel like requirements were shared one step at a time and that your refills were delayed. We also regret if it seemed like communication through our messaging system was slow that is never the level of care we want our patients to experience. Regarding costs, we aim to be transparent with our subscription services and any additional requirements, such as labs or vitals, which are sometimes necessary to ensure safe prescribing. That said, I’d like to personally review your account to better understand what happened in your case. I attempted to look you up with the details available but was unable to locate your consultation. Could you please reach out to us through your secure patient portal so I can look into this further for you? 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is very important, and I’d like the opportunity to resolve this for you and improve your experience.

Response from CallonDocSep 18, 2025

Hello Christy, My name is Kaye, one of the support staff at CallonDoc. I’m truly sorry to hear about the frustration and delay you’ve experienced. We understand how important it is to get timely support, especially when it comes to prior authorizations. I’ve attempted to locate your account using the information available in your review, but unfortunately I wasn’t able to pull it up. I also reached out requesting more details but haven’t received a response yet. To better assist you, could you please message us directly through your patient portal (My Account > My Profile > Messages) or visit https://www.callondoc.com/en/chat-supports This will help us verify your account and resolve the issue as quickly as possible. We value your feedback and would love the opportunity to turn this experience around.

Response from CallonDocSep 17, 2025

Hello DC Z, My name is Kaye, one of the support staff at CallonDoc. I’m truly sorry to hear about your experience and understand how upsetting it must feel to receive a prescription different from what you expected. This is never the experience we want for our patients. I’ve requested additional information from you but haven’t received a response yet, and I have not been able to locate your account with the details available. To assist you further and review this matter personally, could you please provide us with more information? You may also reach out to us directly through your patient portal 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) so our team can look into this right away and clarify what happened with your prescription request. Your satisfaction and trust are very important to us, and we’d like the opportunity to resolve this for you.