CallonDocReviews of callondoc.com

Response from CallonDocNov 22, 2025

Hi Kristin, My name is Kaye, one of the support staff at CallOnDoc. We’re very sorry to hear about the frustration you experienced. You deserve clear communication and timely support, and we apologize on behalf of our team for any confusion regarding your prescription. We attempted to call you earlier, but the call didn’t connect. We also contacted the pharmacy, and they confirmed that your prescription was received and is currently being processed. It should be ready for pickup shortly. In addition, we sent you a message through your patient portal to provide an update. Your feedback is invaluable in helping us improve our service. We’re committed to making things right and ensuring a smoother experience moving forward. If you need further assistance, you can reach us anytime through your patient portal (My Account > My Profile > Messages). Thank you for your patience and for sharing your experience. –KB

Response from CallonDocNov 13, 2025

Hello, This is Rosh, one of the support staff here at Call-On-Doc. Thank you for sharing your feedback, and we’re truly sorry to hear about the difficulties you experienced with our website navigation. We appreciate your loyalty over the years and understand how frustrating it must have been to encounter issues while completing your consultation. We are committed to providing timely care, and we regret that we did not meet your expectations in this case. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDocNov 11, 2025

Hello, My name is Rosh, one of the support staff here at Call-on-Doc. We appreciate you taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused. It appears there was a miscommunication regarding the update of your preferred pharmacy, which resulted in your prescription being sent to the wrong location. As soon as this was brought to our attention, we promptly corrected your pharmacy information and resent your prescription to the correct location. After reviewing previous communications, we can confirm that our medical providers have been checking in with you regarding your weight loss medication. In addition to the evaluation form you completed, they also sent follow-up questions to ensure your continued care and progress. We understand how important timely and accurate service is, and we truly regret that this issue caused unnecessary stress. Your feedback is valuable and has been shared with our team to help improve our communication and ensure this doesn’t happen again. We also reached out to you through the messaging board in case you need anything further. If you have any other questions or concerns, feel free to message us anytime:  https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your feedback and the opportunity to improve your experience.

Response from CallonDocNov 6, 2025

Hello, This is Rosh, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet expectations. We tried calling the phone number registered on your account but we were routed to your voicemail. We’d like to let you know that our billing team has successfully processed your refund. Please allow 3-5 business days for the refunded amount to appear in your account. You may contact your bank to give you a status update on your refund, we've sent a copy of the refund confirmation if needed. If you have any other questions or concerns, feel free to message us anytime:  https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages ) Your feedback is valuable, and we appreciate the opportunity to improve.

Response from CallonDocNov 6, 2025

Hello , This is Rosh, one of support staff at Call-on-Doc. Thank you for bringing this to our attention — we’re truly sorry for the inconvenience this has caused. Upon review, it appears there was a misunderstanding regarding your prescription. Our medical provider has now sent a corrected prescription for Mounjaro to your preferred pharmacy. An update confirming the resolution has been sent to your messaging portal, and our team remains available if you need further support. You can always reach us at https://www.callondoc.com/en/chat-supports or by logging into your patient portal (My Account > My Profile > Messages). We appreciate your feedback and the opportunity to improve your experience.

Response from CallonDocNov 5, 2025

Hello, This is Rosh, one of the support staff here at Call-On-Doc. We sincerely apologize for the delay you experienced and understand how frustrating it must have been to wait for your prescription. As a telehealth service, we are limited to medical notes we can provide. We are committed to providing timely care, and we regret that we did not meet your expectations in this case. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDocOct 30, 2025

Hello Nikki, This is Kaye, one of the support staff here at Call-On-Doc. We’re truly sorry to hear about your experience and understand how disappointing it must have been not to receive the letter you needed for your son. We want to assure you that our goal is always to provide timely and accurate documentation to support our patients’ needs. We attempted to locate your account using the details available but were unable to find it in our system. We also reached out requesting more information to help us investigate further but haven’t received a response yet. If you could please message us directly through your patient portal, we’d be glad to review this for you: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable and helps us improve our service. We’d appreciate the opportunity to make things right and hope to restore your confidence in our care.

Response from CallonDocOct 28, 2025

Hello, This is Rosh, one of the support staff here at Call-On-Doc. We sincerely apologize for the frustrating experience you’ve had — that’s certainly not the level of care or communication we strive to provide. We completely understand how important it is to receive clear guidance, timely updates, and the correct prescription. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.