CallonDocReviews of callondoc.com

Response from CallonDocDec 28, 2025

Hello Lauren, My name is Rosh, one of the support staff here at Call-on-Doc. Thank you for sharing your experience with us. We are truly sorry for the frustration, delays, and stress this experience caused you. We understand how critical it is to have uninterrupted access to your medication, and we sincerely regret that we did not meet your expectations or needs in this situation. Upon review, we see that your prescription has been updated and the pharmacy confirmed that you picked-up the prescription we sent. Your feedback has been shared with our medical and operations teams so we can make improvements in our communication and turnaround times for prescription updates. We truly appreciate you giving us a chance, and we are sorry that this visit caused inconvenience rather than relief. We also reached out to you through the messaging board in case you need anything further. If you have any other questions or concerns, feel free to message us anytime: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages ) We appreciate your feedback and the opportunity to improve your experience.

Response from CallonDocDec 27, 2025

Hello Daniel, My name is Kaye, one of the support staff at CallOnDoc. Thank you for taking the time to share your experience and for providing detailed feedback about your first visit. We understand how important clarity and timely communication are, especially when seeking care and work documentation. Our platform allows licensed medical providers to review submitted information and determine appropriate treatment plans and supporting documentation based on their clinical judgment and established guidelines. In your case, the medical provider reviewed your consultation and issued an excuse note covering the dates they were able to medically support. While additional days may be requested, all determinations are ultimately made by the provider after review. We appreciate you sharing your perspective, as feedback like yours helps us continue evaluating how information is presented and how we can improve the overall patient experience moving forward. We’ve reached out to you privately to offer further assistance. If you’d like to continue the conversation, please feel free to contact us through the patient portal (My Account > My Profile > Messages) so we can assist you directly. Thank you again for your feedback.

Response from CallonDocDec 19, 2025

Hello Steve, My name is Kaye, one of the support staff at Callondoc. Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating it can feel when expectations around communication and treatment plans aren’t met. Please know that this is not the experience we want for our patients. We take concerns about provider communication and treatment decisions very seriously. Our medical team aims to review each visit carefully and make clinical decisions based on the information provided and current medical guidelines. That said, we understand how important it is for patients to feel informed about why a particular plan or prescription was chosen, and we regret if this was not clearly communicated during your visit. At this time, we’re unable to locate your account using the details available from this review. We’d really like the opportunity to look into your visit, review what occurred, and address your concerns directly. We kindly ask that you reach out to our support team through the patient portal by going to My Account > My Profile > Messages, or via our support page so we can assist you further. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We hope you’ll allow us the chance to review your experience and help clarify or resolve any outstanding concerns.

Response from CallonDocDec 17, 2025

Hello Heidi H, My name is Kaye, one of the support staff at CallOnDoc. I’m truly sorry to read about your experience and how frustrated this situation has made you feel. We understand how important transparency and clear communication are when it comes to healthcare services, and we sincerely apologize if this was not reflected in your experience. We did make an effort to locate your account so we could review the details and better understand what may have happened; however, we were unable to pull up an account associated with the information provided in this review. Because of this, we’re unable to review visit history, pricing details shown at checkout, or any prior communication at this time. That said, your concerns regarding fees, escalation, and feeling unheard are taken seriously. Our team is always open to reviewing concerns directly and ensuring patients receive clear explanations and appropriate support. We would genuinely appreciate the opportunity to look into this further and assist you directly. Please reach out to us through the patient portal (My Account > My Profile > Messages) or via our support page so we can help review your concern and provide clarification. Thank you for bringing this to our attention. Your feedback matters to us, and we’re committed to improving the experience for all patients.

Response from CallonDocDec 8, 2025

Hello, This is Rosh, one of the support staff here at Call-On-Doc. We'd like to thank you for taking our call and we sincerely regret that your experience did not meet expectations. We also reached out to you through the messaging board in case you need anything further. If you have any other questions or concerns, feel free to message us anytime:  https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages ) We appreciate your feedback and the opportunity to improve your experience.

Response from CallonDocDec 4, 2025

Hi there, My name is Kaye, one of the support staff at CallOnDoc. I’m truly sorry to hear about the experience you had, and I completely understand how stressful it can be when you’re counting on an excuse note for work. You deserved smoother support. I personally addressed your concern and ensured that your excuse note was sent. I’ve also notified you directly through your patient portal message board so you wouldn’t miss the update. In addition, I forwarded your billing concerns for priority review. Our billing team is currently unavailable, but I’ve requested that your case be handled as soon as they’re back. I will keep you posted once I receive any updates. Your experience is important to us, and I truly appreciate you bringing this to our attention so we can continue improving. If you need anything else, please reach out through My Account > My Profile > Messages.

Response from CallonDocDec 2, 2025

Hi Eva, My name is Kaye, and I’m one of the support staff at CallOnDoc. We’re very sorry to hear about your experience and understand how frustrating it must have been. We’ve reached out privately to assist you directly and ensure your prescription issue was resolved. Your feedback is important to us as we continually work to improve our processes and provide the level of care our patients deserve. If you haven’t already, please check your messages, and don’t hesitate to contact us through our patient portal (My Account > My Profile > Messages) so we can assist you further. Thank you for giving us the opportunity to make this right.

Response from CallonDocNov 27, 2025

Hi Tiffany, This is Rosh, one of the support staff here at Call-On-Doc. I came across your feedback on TrustPilot and we want to thank you for sharing your experience. We’re truly sorry to hear that things did not go as you expected, and we sincerely regret any frustration this may have caused. We understand how frustrating it can be when responses feel delayed or not fully aligned with your concerns. This is not the level of service we aim to provide. Your concerns have been shared to our medical providers for further review. Please know that our providers follow strict standards of care, and certain medications may require recent lab results to ensure a safe and accurate evaluation. We sincerely apologize if the prescription you received did not align with the treatment you were expecting. We also reached out to you through the messaging board in case you need anything further. If you have any other questions or concerns, feel free to message us anytime:  https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your feedback and the opportunity to improve your experience.