Callondoc.com can save you time and money, our platform is designed to make quality healthcare convenient to patients and improve doctor's access to patients 24/7!
CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
callondoc.com
Website
callondoc.com
Category
Clinics
Location
Dallas, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Sent Paxlovid to my pharmacy but the instructions were confused by the pharmacy. That resulted in two trips to the pharmacy but Call on doc cleared up the confusion really quickly and it was the fault of the pharmacy.
Response from CallonDocJun 15, 2024
Hello Austin,
This is Rachel, medical staff here at Call-On-Doc. We attempted to contact you to provide an update regarding your prescription but were routed to your voicemail.
We reached out to your pharmacy and spoke with pharmacy staff Denise. She confirmed that the instructions were correct but were entered incorrectly in their system. She acknowledged it was their mistake. They are now working on your prescription, and you may contact them to schedule a pickup.
If you feel that your concerns have been appropriately addressed, we would greatly appreciate it if you could consider updating or removing your negative review.
Thank you once again for being a valued patient of Call-on-Doc.
If there’s anything else we can assist you with, please do not hesitate to let us know.
TC
Teresa C.
i appreciated the assistance received…
i appreciated the assistance received from CallOnDoc. The boss saddled us with some ratty insurance that has No Doctors. So my First visit is nearly 8 months into 2024! i requested a consult to see how long i could skate on the Other RX they were willing to refill. The doctor called almost immediately, and was very helpful. But we Really Need more telehealth companies who will order migraine RX and muscle relaxants. i mean, dang, i was hit by a Truck! Direct spine impact! i cant get Anyone to help me. And i Got the controlled substance list. Neither of my unfilled RX are on the list! And these are valid, long term RX from a local MD i had thru my prior insurance! Anyway, i do appreciate the helpful doctor. Thanks.
Hey, y’all! i hope they leave the #telehealth CallOnDoc reply up. Please note that my Review says, the RX I Need is NOT a controlled substance. But the reply says: We do Not refill controlled substances. Thats like discussing apples, when i am upset that there Are no mandarins! And This is what we put up with. Companies Refusing to fill NON Controlled substances, while Hiding behind the Controlled substances banner! Furthermore, I have located Legal Documents that Say the ability to prescribe controlled substances thru telehealth has been Extended thru Nov 2024! But, if u search, nothing can be found. This is a Very Serious issue that i have contacted lawmakers over! My Mother completed SUICIDE cuz her Doctor Dropped Her! We Need this addressed! And i have contacted the Head of WebMD who was planning a telehealth convention! I thank God I was able to Leave all Pain RX five years ago, when i took up meditation. But it Doesn’t Work for Everyone. People are Dying! One father had a Heart Attack, when his pain RX was revoked. Pain jacks up the blood pressure. He DIED! People are DYING! We Need to Fix This!
Response from CallonDocMay 8, 2024
Hello Teresa,
Thank you for taking the time to provide us with your feedback. We're delighted to hear that you found our doctor's assistance helpful.
While we understand the importance of accessing necessary medications, please note that we do not refill or prescribe controlled substances as a telehealth service. However, we are committed to exploring alternative solutions and advocating for broader access to essential medications through telehealth channels.
If you require further assistance or have any unresolved issues, please don’t hesitate to message us on your Call-On-Doc dashboard
https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages).
SP
S.P
Easy to get the help you need.
The service allowed me to get the antibiotic that I needed, but even though I have a subscription membership they wanted to charge me for my doctors note; which is free with my membership. Seems they are still working out some kinks. I however was able to obtain my work note from them without charge after a few messages between us. Will definitely be using them again.
Response from CallonDocMar 22, 2024
Thank you so much for your positive feedback! We truly appreciate your support and are thrilled to hear that our service was able to provide you with the antibiotic you needed.
We apologize for the inconvenience regarding your doctor's note request; however, we're glad we could resolve the issue promptly through our communication.
Your satisfaction is our top priority, and we're continuously working to improve our processes to better serve you. We look forward to serving you again in the future!
AB
amanda B.
Hi good evening l have ezema on toes &…
Hi good evening l have ezema on toes & hand one year what can l do ple l used dernavate
NW
Nicole W.
The Good and The Bad -
I can see why this company has gotten some bad reviews; But I am a patient person and it all worked out in the end. I started my consultation in the evening on Wednesday, didn't hear back until Thursday morning during business hours. My medication (2 scripts) were sent that same morning to the pharmacy of my choosing but 1 of them was being discontinued so the pharmacy did not have it in stock and could not order it. I reached out to callondoc customer support. An alternative medication was sent this morning, Friday morning. MORAL OF THE STORY - They really only work during business hours just like your own PCP or GP doctor would but I still saved money and time not having to miss work to go to the doctor, and got the medication I needed.
JO
JohnL
I had a UTI over a holiday weekend when…
I had a UTI over a holiday weekend when medical services were not easily available. I chose callondoc,com over a local urgent care center that did not open for another 3 hours. Unfortunately, it took 3 hours (longer than advertised) to get my prescription called it. Other than the delay, I was satisfied with the experience and would use again.
JF
julia F.
I had a little difficulty with the web…
I had a little difficulty with the web site. But the medication got called into the cvs very quickly. I will definitely use you again.
AH
anthony H.
Service was easy to use
Service was easy to use, only wish I could have been able to get both of my prescriptions handled in one consult