J.P. R.
Unacceptable/terrible cust service
Finally spoke with a rep, 25min in, who found the two transactions, verified payment records, said she was cancelling the first and then said she didn't know how long it would take to post for sure because metropcs/T-Mobile was having issues processing. When I brought up the "100% satisfaction guaranteed", "posts to account within no less than 15min", "coupon code would apply at check out", she just put me on mute for another 10min, before hanging up. Expect all of this posted on every review site I can find.



