CallingmartReviews of callingmart.com

Paid to top up my son's strait talk. It never went on his phone.

Set up an auto-reload for my pageplus pins every 4 months. The first two worked and I was charged correctly, but the third time didn't. When I realized it, I tried to log into callingmart to check my account and it said my credentials were incorrect. I tried to set up a new pw and it said my email wasn't recognized and there was no account associated with it. What's that about? I've used the same email for years when I'd purchase something from callingmart. I tried calling customer service and waited over an hour on hold before I hung up. Forget it. BAD COMMUNICATION and BAD SYSTEMS in place. I'm finding another service.

Ordered 6 monthly refill pins. 2 worked, the other 4 did not. Attempted to call, and line does not even connect (despite claim of 24/7 service). Sent in Online Form, received receipt, never contacted again. Called again 2 weeks later, customer service rep knew nothing about complaint, resent receipt. Now dealing with same issue a month since with no response, and their customer service line cuts off after 50 seconds (exact) of hold jingle. Having to demand reimbursement now from credit card company as merchant sold faulty merchandise and is not communicating to resolve issue. Would recommend purchasing else where. Sad that this occurred after a year of appropriate transactions.

I have been using callingmart for 10 years for my Verizon unlimited PINs. Since the beginning of the year I have attempted several purchases from them. They process my order but afterward I receive an email stating that they do not have any PINs. EH? I don't understand how they can process an order but not have any Verizon PINs in stock! Then I have to call them and cancel the order and make sure the charge did not go through on my credit card. Also, calling them and asking if they have any Verizon PINs in different denominations was a waste of time. They told me they have no way of knowing what they have in stock. What??? This issue repeated for several months with different denominations before I finally gave up and stopped purchasing from them. Going through the process was a crap shoot because you may get a PIN or you may not...

I use their website and I signup for Auto pay(since 2016) , but when the due date of my auto refill they failed to keep my account active than when I called the horrible costumer service they said they cancel the transaction with no further explanation and no apology. never again loser

Stay away from this company, Callingmert. Their website is broken all the time. They will take your money, put a hold on it, then they will send you an email stating that your card is out of stock and will take a week to release a hold on your money. This happened to me 3-4 times already. Their website is broken 9.8 times out of 10.

Here's an update on my latest review. Ana from customer service hung up on me when I confronted her about the $33 pre-auth hold. She said she will only refund me $3 out of the $33. I'm considering taking them to small claims court.

Finally spoke with a rep, 25min in, who found the two transactions, verified payment records, said she was cancelling the first and then said she didn't know how long it would take to post for sure because metropcs/T-Mobile was having issues processing. When I brought up the "100% satisfaction guaranteed", "posts to account within no less than 15min", "coupon code would apply at check out", she just put me on mute for another 10min, before hanging up. Expect all of this posted on every review site I can find.