CallHippoReviews of callhippo.com

Response from CallHippoOct 31, 2025

Dear Ron, I came across your review on Trustpilot, and I wanted to personally reach out and thank you for sharing your feedback. I truly regret that your experience with CallHippo did not meet your expectations. We take every concern seriously, and your comments help us serve our customers better. After reviewing your case, it seems there was some confusion regarding the plan and call forwarding setup for your Israel number. Our team has verified that the Basic Plan would have been a more suitable choice for your requirements, allowing you to make calls and enable call forwarding by simply paying for the number and adding credits as needed. You can let us know if you wish to downgrade your plan and ensure the setup works smoothly. We want to make this right and help you experience the level of service CallHippo aims to deliver consistently. Thank you again for bringing this to our attention. We value your business and appreciate the opportunity to regain your confidence in us. Please feel free to reach out to us directly at [email protected] if you would like to discuss this further. Warm regards, -- Vijay D Thakor

Response from CallHippoOct 31, 2025

Hi There, My sincere apologies for your experience. I tried locating your account using your current profile name, but couldn’t find it. However, I would love the opportunity to resolve any issues you faced. Please reach out to me at [email protected], and I will be more than happy to assist you immediately. We truly value your feedback and are committed to ensuring a positive experience. Kind regards, -- Vijay Thakor

Response from CallHippoOct 31, 2025

Dear Hasnain, I hope you are doing well. Following up on your recent chat with our support team, we wanted to confirm that your account was blocked by our compliance team after an internal review found that it did not meet our compliance and terms of service requirements. Please note that this decision was taken to ensure adherence to our policies and user safety standards. We understand this may have caused inconvenience, and we sincerely regret the disruption. As per your request, the refund has already been processed from our side. You should see the credited amount reflected in your account soon, depending on your payment provider’s processing time. Thank you for your understanding. If you have any additional questions, please feel free to reach out to us at [email protected]. Kind regards, -- Vijay Thakor

Response from CallHippoOct 31, 2025

Dear Maggie, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand your frustration regarding the HubSpot integration. After carefully reviewing your case, our team found that the difficulty in adding call notes was due to a functional limitation within HubSpot rather than an issue with CallHippo’s integration. Nevertheless, our support team responded within two hours of your initial report and worked proactively through live sessions to assist you in every possible way. We also processed your refund request promptly and ensured a full refund was issued, even beyond the initially calculated amount. Our goal has always been to provide a fair and transparent resolution, and we regret that the issue led to dissatisfaction despite our efforts. We value your feedback and will continue improving our customer experience wherever we can. Should you wish to revisit your CallHippo account or need assistance in the future, please don’t hesitate to reach out to us directly at [[email protected]]. Kind regards, -- Vijay Thakor

Response from CallHippoSep 5, 2025

Hi There, My sincere apologies for your experience. I tried locating your account using your current profile name, but couldn’t find it. However, I would love the opportunity to resolve any issues you faced. Please reach out to me at [email protected], and I will be more than happy to assist you immediately. We truly value your feedback and are committed to ensuring a positive experience. Kind regards, -- Vijay Thakor

Response from CallHippoSep 5, 2025

Hello Tanishq, Thank you for sharing your feedback. I completely understand your concern and would like to clarify the situation. The invoice you received was automatically generated when you added a new number to your account. Please rest assured that this is part of the standard billing process and not an overcharge. In fact, you have already been using the services linked to your account, which confirms that your subscription is active. I also noticed that you had reached out to us via chat regarding the payment process. Our team shared the payment link with you at that time (Ticket ID: GCL-RTNCR-308), and we remain available to guide you through any issues. We truly value you as our customer and apologize if this created any confusion. Our aim is always to provide transparent billing and smooth service. Please let us know if you’d like us to walk you through the invoice details or assist further in real-time—we’ll be happy to help. Warm regards, -- Vijay D Thakor

Response from CallHippoAug 14, 2025

Hi There, My sincere apologies for your experience. I tried locating your account using your current profile name but couldn’t find it. However, I would love the opportunity to resolve any issues you faced. Please reach out to me at [email protected], and I will be more than happy to assist you immediately. We truly value your feedback and are committed to ensuring a positive experience. Kind regards, -- Vijay Thakor

Response from CallHippoJul 14, 2025

Hi Vanrajsinh, My sincere apologies for your experience. I tried locating your account using your current profile name but couldn’t find it. However, I would love the opportunity to resolve any issues you faced. Please reach out to me at [email protected], and I will be more than happy to assist you immediately. We truly value your feedback and are committed to ensuring a positive experience. Kind regards, -- Vijay Thakor