Callaway Pre-OwnedReviews of callawaygolfpreowned.com

Customer support here is useless. Ordered a set of wedges that was missing the Approach Wedge. They now have a set in that has the wedge so I reached out to my “account manager” to buy the wedge. They told me they can’t “break up the set”. But it was fine when you sold me my set without it???? Never shopping here again.

The club arrived and in good nick but decided I needed a loftier wedge so arranged a return, so far so good, I returned it via UPS. Not easy as the UPS site is bad and ultimately no local drop off points. Returned it, no refund, left if a while 2 weeks no refund. Contacted them via online form as well as email using the email address, nothing, waited a few days nothing, after three follow up email as still nothing then three days after last contact email telling me my credit card failed. Had to ring in, rang in, online team busy, will ring me back..........nothing.......

Have been waiting almost two months for refunds on clubs that were returned to their dock. Sent item in worse condition than advertised. Emails take 5 days to get a response and all they send is a canned form letter each time. No one answers the phone at customer service either. Never ordering from them again, a complete joke.

Terrible ordering experience. No actual photos of the clubs on website. Support staff are never available. Going on day 60 of my return and just saw they sent back a gift card instead of a refund as they told me. Golf clubs are expensive, service is important. This system they have sucks. Go to a golf warehouse.

I ordered two clubs--they notified me a week after the order that one of them was out of stock. For the other, they sent a left-handed club instead of a right-handed club. I waited on hold for an hour to speak to someone and gave up. Abysmal customer service. I sent an email and will see if they reply.

This review is about Callaway, not the clubs. I have not played the clubs yet, but they are very similar to my old blades. First off, Callaway ships these clubs without any packing or protection of any kind between the clubs. They just put all the clubs in a box and off they go, subject to getting jostled around and banged up through the course of shipping. Upon inspecting the clubs I see some scuff marks on the backs that are definitely from the lack of protection, as well as a few little dings that could be from the shipping. Then looking at the pitching wedge I see a gap between the ferrule and the club head, and if I hold the grip in one hand and the club head in the other, I can wiggle the head an eight inch or so back and forth. So they don't even do a proper inspection of them before shipping them off. They called the condition of these as very good, but yet one club has a loose club head!! After E-mailing customer service about this, the rep says to take it to a shop and get it fixed!! He did say to send in the bill and they would refund me for it, but frankly I should not have to go get a club fixed, that's their job. I don't happen to live near a golf shop, so it will cost me a lot of time and driving to get a club fixed that should never have arrived like this.

Callaway Pre-Owned received my trade in iron set over a month ago. I still have not received the $500 credit on my credit card. I called and waited 35 minutes on hold before talking to a rep. He informed me that they moved to a new location and they were working on clubs received the day before mine were received. Totally unacceptable for a Company of this size.

I have ordered golf clubs from Callaway Pre-owned for years.I ordered a club 12-12 24 and received a left handed club instead of a right handed club.It took 6 weeks to get a credit after quite a few texts and phone calls.They then tried to charge me shipping and restocking.Customer service is terrible.