Lucy S.
Do NOT sign up!
I signed up for what I believed was a monthly subscription of £15.59, only to be charged £78.19 the following month. I cancelled the subscription, thinking that would be the end of it.Then, two weeks later, another £26.19 was taken from my account. When I queried this, I was told it was an “add-on” that I supposedly had. I was never made aware of this add-on, never received any confirmation that I’d signed up for it, and it makes no sense that it would continue after I’d already cancelled my subscription. The whole experience feels misleading and incredibly frustrating. Hidden charges, poor communication, and money being taken after cancellation are completely unacceptable.I would strongly advise anyone considering this app to check their bank statements very carefully and think twice before signing up. I will be contacting my bank as this clearly is a scam!
Response from CalistwayJul 21, 2026
Dear Lucy Sweeney, We understand your concern about everything noted. We'd like to remind that relevant terms were clearly outlined and agreed to at the start. Please email [email protected] with your account email and order number so our team can investigate privately. Sincerely, Calistway Team