Tameka M.
Very poor customer service
BEWARE of this company’s return policy. Unfortunately, the sizing just wasn’t a good fit for my husband and I initially exchanged two bracelets. Those were then much too big, so I returned them. Although the website advertises FREE shipping with any purchase over $50 (my total was $88), along with the return shipping label was a note that stated that the shipping cost x 4 would be deducted from my return (shipping for the initial purchase, shipping for that exchange, shipping for the exchanged product, and shipping for the ultimately returned bracelets). I reached out to ask for an explanation because again, the company advertises free shipping and I certainly upheld my end of the deal and spent over $50. The company responded with the rudest response I have ever read from a business and pursued a back and forth argument in several other emails. I was completely appalled and chose not to respond. In one of the emails, they had the audacity to include a link to their return policy (further insult to injury to assume that I hadn’t read it). The return policy does state that $3.99 would be deducted if the customer decides to return rather than exchange. I get paying for returning the bracelets, but, to then ADDITIONALLY charge for the original shipping twice is utterly ridiculous and a horrible business practice. In short, I have paid this company roughly $16 so that my husband could simply try on his bracelets which were a birthday gift. This company has the rudest and most immature customer service representatives I’ve ever dealt with. If free shipping is advertised when you place your order, and if for any reason, you don’t keep their products, you will pay for the original shipping plus the return. I do not recommend supporting this business. If you are looking for nice men’s bracelets, please support one of the other business that offer such.