Jon H.
I contacted Customer Support to see how…
I contacted Customer Support to see how I could get replacement closure pieces for my bracelet that had been damaged. They responded with an hour, and I was able to order the parts I needed.
Our main goal is to deliver exceptional quality and outstanding design at reasonable prices to people who value uniqueness and individuality.
CALIGIO LLC (caligio.com) has 340 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Jon H.
I contacted Customer Support to see how I could get replacement closure pieces for my bracelet that had been damaged. They responded with an hour, and I was able to order the parts I needed.
Kevin K.
I had an incomplete address. Says package was returned. Nothing on a refund, a simple email or phone call it could have been fixed.
Response from CALIGIO LLCMar 7, 2025
We’ve looked into your case, and it appears that you provided an incorrect address, which caused the postal service to return your package. However, it hasn’t even made it back to us yet! We were not aware of the issue since we never received any notification from the courier. The only email you sent included only an address—with no order number or any other details. Then, just a few hours later, you left a 1-star review without giving us a chance to resolve the issue. Do you believe that was a fair approach? We're here to help, but we need complete order details so we can assist you properly. When the package comes back to us, we'll resend it to your new (updated) address.
Erhardt R.
I received my order recently and the process was very smooth. Quality looks good currently. Size ordered was medium, still a little large after adjusting. Black leather braid is loose from gold band . Hopefully will not over stretch. Thanks Erhardt Rempler
Kent P.
I would not purchase this one again about to fall apart - the leather one is a better option.
Stan
Normally when you order anything online you receive a confirmation by email the same day. My purchase was made on 02/24/25 Terrible...Serious lack of communication and response. Update after you sent the above correspondence: First of all this is the first time customer service has responded to any of my emails. It obviously took a rating or 1 to get one. Normally when you order anything on line you receive a confirmation by email the same day. My purchase was made on 02/24/25 . 1. First email was on the 02/25/25 “I have not received an acknowledgment about my order?” No response! 2. Second email sent 02/26/25 “Could you please confirm my order plus a tracking number to whoever is shipping in 2- 3 days??? And give me an ETA or something????? Thank you No response! 3. Third email 02/27/25 Now thinking this is a scam..No telephone number and on your site it says “ best bracelet experts will provide an answer within one minute to one day” “Not only have I not received and acknowledgment but I am not also getting any response from my email to support. If I do not hear back from you I will cancel the order and please refund my money by the end of the day” 4. Finaly 4 days later on the 27th I get an email with a tracking number that didn’t work. And the following email: Hello Stanley, Here at Caligio, our goal is to deliver exceptional quality and outstanding design at reasonable prices to people who value uniqueness and individuality. For us, nothing is more important than your satisfaction and that's why we wanted to promise you that: “But you are not. And I’m getting fed up with your lack of support and communications.” This is why you got a “1” Nothing you claimed on your site is what happened and I’m still waiting for the product. My tracking number now say it will be delivered 03/05/25… 8 working days after placing the order.
Response from CALIGIO LLCMar 4, 2025
You received full order details, including shipping information and the mail provider. We provided tracking information once your order was packed and handed over to USPS. Sometimes, USPS takes time to update tracking in their system. We are small business we do not offer phone support, but we respond to emails within 1–2 business days. Our responses focus on new inquiries, as we have automated email updates that provide order tracking and shipping details. We are unable to respond to the same questions repeatedly, especially when you have already been notified via email. You have literally received all possible information regarding your order. Your order is on schedule, and your tracking number is valid. There have been no issues or delays beyond normal shipping times. There was literally nothing wrong with your order—it was packed within 2 days, and USPS delivered it in 5 days! Best regards, The Caligio Support Team
John F Igoe J.
Very efficient process from start to delivery. Really beautiful quality.
Matthew C.
Received the wrong item. Sent an email to support but have not heard back yet. Would be happy to upgrade it to five stars once this is corrected.
Response from CALIGIO LLCFeb 5, 2025
Hi Matthew Apologies, we may have missed your email. We will check it now and resolve your issue as soon as possible.
Hanna A.
My husband bought me Caligio silver earrings with moissanite stones, and they are absolutely stunning! The sparkle is unreal, and they strike the perfect balance between elegance and modern style. They’re great for dressing up or adding a classy touch to any look. I couldn’t be happier!
Response from CALIGIO LLCJan 19, 2025
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