Courtney J.
The product itself wasn’t completely…
The product itself wasn’t completely terrible, which is why I’m giving 2 stars instead of 1, but the overall experience left me disappointed. I did notice a very slight improvement after several uses, however the results were nowhere near what was advertised on the website. For the price, I expected something much more effective and longer-lasting. What frustrated me most was the customer service. Responses were slow, and every reply felt generic rather than genuinely helpful. Shipping also took longer than expected, and tracking updates were inconsistent. The “satisfaction guarantee” sounded reassuring at first, but the process became complicated once I actually needed support. Overall, it feels like the marketing creates expectations the product and service simply can’t fully meet.
Response from Californian SmilesSep 2, 2026
Hello, we are sorry that your experience did not meet your expectations. We take your comments regarding the product, delivery and customer service very seriously. Our products are carefully selected and their effectiveness may depend on different factors, including conditions and method of use. It is therefore important to follow the instructions carefully in order to obtain the best possible results. We are also sorry if our discussions with our customer service did not meet your expectations. Our team does its utmost to support each client and find a solution adapted to each situation. Regarding delivery and your request linked to our satisfaction guarantee, we would like to be able to check your file precisely in order to understand what happened and provide you with a personalized response. We invite you to contact our customer service directly at [email protected] indicating your order number. Our team remains at your disposal and will do what is necessary to support you as best as possible.